Certificate IV in Retail Management Course Structure.

To qualify for Certificate IV in Retail Management, a total of 10 units of competency must be completed, comprising three core units and 7 electives relevant to the business environment

Core Units

SIRXMER004A Manage Merchandise and Store Presentation

Elements of competency:

• Manage store merchandising.
• Plan and manage store advertising and promotions.
• Manage store pricing policies.
• Manage housekeeping.

SIRXMGT003A Lead and Manage People

Elements of competency:

• Lead the team.
• Lead by example.
• Develop and communicate team objectives.
• Establish, develop and improve teams.
• Develop self.
• Delegate responsibility and authority.
• Consult with team.
• Support the team.

SIRXOHS003A Provide a Safe Working Environment

Elements of competency:

• Develop policies to establish and maintain a safe working environment.
• Consult with staff.
• Establish and maintain a safe working environment.
• Assess risks.
• Control risks.
• Establish and maintain policies for hazardous events.
• Train staff.
• Establish and maintain record system.
• Evaluate policies and procedures.

Electives:

SIRXFIN004A Manage Financial Resources

Elements of Competency:

• Analyse market
• Analyse factors affecting stock levels and range requirements.
• Control costs.
• Control budget.
• Propose expenditure.
• Maintain store accounting systems.
• Prepare store sales budgets.
• Negotiate budgets.

SIRRFSA002A Monitor Food Safety Program

Elements of Competency:

• Monitor implementation of the food safety program.
• Respond to occurrences of noncompliance
• Contribute to continuous improvement

SIRXGLC001A Manage Compliance with legal and Legislative

Elements of Competency:

• Requirements impacting on business operations
• Determine legal structure of the business.
• Monitor compliance with statutory and regulatory requirements.
• Establish rights to wholesale products and services.
• Secure rights to products and services.

SIRXHRM001A Administer Human Resource Policy

Elements of Competency:

• Implement staffing levels.
• Monitor staff performance.
• Identify and minimise potential industrial relations problems.
• Develop and implement training plans.

SIRXHRM002A Recruit and Select Personnel

Elements of competency:

• Define future personnel requirements.
• Determine job specifications.
• Recruit staff.
• Assess and select applicants.

SIRXINV005A Control Inventory

Elements of competency:

• Manage receipt, dispatch and storage of merchandise.
• Manage stock control.

SIRXMER003A Monitor In-Store Visual Merchandise Display

Elements of competency:

• Interpret a visual merchandising plan.
• Monitor display requirements.
• Maintain displays to organisation requirements and plan.
• Contribute to the visual merchandising standards of the organisation.

BSBFLM505B Manage Operational Plan

Elements of competency:

• Develop operational plan
• Plan and manage resource acquisition
• Monitor and review operational performance

SIRXMPR001A Profile a Retail Market

Elements of competency:

• Review the image of the store.
• Research market demands for the store.
• Profile the store's customers.
• Implement methods to attract customers to store.

SIRXCLM002A Manage Store Facilities

Elements of competency:

• Manage store maintenance program.
• Manage retail equipment maintenance.
• Negotiate maintenance contracts.
• Identify facilities and space requirements.

SIRXQUA002A Lead a Team to Foster Innovation

Elements of competency:

• Organise team to maximise innovation.
• Organise work assignments within team to facilitate innovative work practices.
• Provide guidance and coaching to team members on innovation in the workplace.
• Provide a model of innovative work practice.
• Monitor the team's ongoing use of innovative work practices.
• Provide feedback on the use of innovative work skills.

SIRXQUA003A Create an Innovative Work Environment

Elements of competency:

• Implement work practices and procedures to support innovation.
• Implement management practices to support innovation.
• Promote innovation in the workplace.
• Create a physical environment that supports innovation.
• Provide information and learning opportunities to foster innovation.

SIRXSLS005A Manage Sales and Service Delivery

Elements of competency:

• Monitor, maintain and improve sales and service delivery.
• Negotiate supply of goods.
• Establish customer requirements.
• Provide productive work environment.

SIRXRSK004A Control Store Security

Elements of competency:

• Control store security.
• Minimise stock loss and dissipation.

BSBCMN410A Coordinate the Implementation of Customer Service

Elements of competency:

• Advise on customer service needs
• Support implementation of customer service strategies
• Evaluate and report on customer service

BSBCMN405A Analyse and Present Research Information

Elements of competency:

• Gather and organise information
• Research and analyse information
• Present information

If you would like more information on units and the performance criteria visit:- http://www.ntis.gov.au