Support Services
Mystery Shopping
Do you really know how well your staff are performing? What to increase sales and profits? Want to be known for Excellence in Customer Service?
Regular needs analysis on your store or centre will ensure that your levels of customer service, operational effectiveness and satisfaction remain high.
The National Retail Association can offer integrated, state-of-the-art solutions to suit your business, staff and customer – we want to work with you to make your business work!
For more information contact Phillip Jefford on 1800 RETAIL or p.jefford@nra.net.au
Resource Development
From Store Induction Training to Senior Management Programs, the NRA is able to develop current and accredited training resources to meet the needs of your business. This service includes, but is not limited to:
- Customisation and contextualization of NRA resources to suit your businesses needs
- Development of training programs across all levels of Retail
- Development of enterprise specific Assessment tools
Nationally Recognised Enterprise Specific Training
Do you have specific training programs within your business that need accrediting. The NRA is able to provide a "mapping" service to turn your in-house training courses to Nationally Recognised training and leave the Intellectual Property rights with y our business.
Mapping of your materials is able to be performed across all levels of Retail and Hospitality. the NRA will identify any gaps in the program and work with you to bridge these gaps.
For further information on Mapping and Resource Development contact Phillip Jefford at p.jefford@nra.net.au
Our Training Team
We believe there is no substitute for knowledge and experience, and our Training and Development team are an integral part of our quality delivery. All of our people have held retail, hospitality or business positions as relevant to their roles. This allows for a clear understanding of the needs and desires of our clientele and provides a training platform for Retailers by Retailers.
With unparalleled expertise and all team members holding current industry experience and training qualifications, providing the right solutions for our clients is what we do best. Our training team have the expertise to train and assess across all disciplines of retail - from senior management to support office and the shop floor.
An extensive background in the retail, services and recruitment industry allows us to provide the range of services you need to ensure the best solutions for our clients.
Karen McCauley
Systems Coordinator
Prior to joining the NRA, Karen gained vast experience within the retail industry. Karen was with Coles Myer for over 23 years undertaking various roles within retail management and learning and development, delivering management development programs and vocational education & training. Karen holds the qualification Certificate IV in Training and Assessment (TAA40104).
As Systems Coordinator, Karen ensures all training and assessment delivered by the NRA meets the necessary compliance and quality standards as set by legislation and also by NRA policy. Karen leads this vital component of RTO Operations with responsibilities including:
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Quality assurance processes
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Coordination of AQTF practices
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Compliance mapping for newly customised, design and development training products
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Coordination of Administration requirements for all training activity including traineeships
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Ensuring Quality and compliance for implementation of new project and/or expansion activity
Marlene Barratt
Operations Supervisor
Marlene joined the NRA in 2004 and has progressed through a variety of roles from Traineeship Coordinator to Strategic Development Coordinator and in the current role of Operations Supervisor provides support and direction in the areas of product development, customisation and design as well as the day to day operational processes within the training team, including corporate client and government department contact.
Marlene has significant experience within the retail industry from the sales floor to department and managerial positions within supermarket and food retailing, recruitment and vocational training roles prior to joining NRA.
Angie Bell
Visual Merchandiser / Training Consultant
With twenty years experience in retail selling, wholesale, and visual merchandising, Angie has provided solutions and results for hundreds of retailers along the Eastern Seaboard of Australia.
During her career, Angie has gained experience as a retailer, food merchandiser, timepiece merchandiser, musical instrument State Sales Manager, Visual Merchandiser / Display Artist and qualified trainer. Through the NRA, Angie has trained merchandisers for Canon Australia, the unemployed for Mission Australia and her advice for retailers has appeared on the Telstra website. Her work has taken her all over the east coast of Australia from Brisbane to Hobart.
This professional has a great understanding of how to fit in with retailers to work toward the common goal of improving their business and ultimately their bottom line and is passionate about improving the face of Australian retail. Angie holds the qualification Certificate IV in Training and Assessment (TAA40104).
Haley Bevan
Visual Merchandiser / Training Consultant
Haley operates her own wholesale fashion agency in Queensland for a national fashion label. Combined with nearly 20 years in the retail, fashion and visual merchandising industries, Haley delivers a dynamic and realistic approach to training.
Haley has held numerous positions focusing on all aspects of the retail industry from sales assistant through to national stock controller, assistant national sales manager to national stores manager. From this, Haley possesses sound business leadership with skills in creating high performance teamwork results.
To this day, Haley is a sales driven person who thrives on the challenge of achieving over and above sales targets. This is due to Haley's ability to think outside the square. Haley holds the qualification Certificate IV in Training and Assessment (TAA40104).
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