Member Testimonials
Eagle Boys Pizza
The NRA provides a range of support to the Franchisees in our network and has assisted in the negotiation of individual franchisees' pay arrangements with their employees. At all times these services have been delivered in a timely and professional way and in language that our franchisees can relate to.
The NRA staff are friendly, spot-on and a pleasure to deal with. The bottom line is that franchisees describe their membership as a great investment for their business.
Margaret-Ann Goy
National Operations Support Manager
Eagle Boys Pizza
Thomas Retail Group
During the time that we have been members of NRA we have received nothing short of exceptional service each and every time. They are the only training organisation that we put our trainees through and we have recently become involved with their 'Ready and Able' program. This new program has bought us one of our greatest successes in that we found a young lady who just needed an opportunity. She has grabbed this "lifeline" and given it her all and we see a bright future with her working in our company.
Liza Bertoldi
HR Manager
Thomas Retail Group
General Pants
General Pants Group is Australia's leading branded youth retailer with over 68 stores nationally.
The Group is made up of several leading brands including: General Pants Co., Jetty Surf Pty Ltd, Surf Dive & Ski NSW, and Billabong VIC, NSW, and SA.
The General Pants Group have been members of the NRA now for the last four years, and during this time have seen significant benefits to our organizational development and results through our membership with them. During the time we have been members with the NRA our business has experienced rapid growth and expansion.
The support we receive from the NRA is second to none, and enables us to deliver initiatives and a professional, informed human resource service to the business. We have managed to reduce our industrial relations costs dramatically due to the NRA's timely assistance with policies and procedures and training.
The NRA has been a much needed resource in the area of Employment Law and, in particular, has assisted us through successful acquisitions, and throughout the integration process involved. We have minimised our industrial relations costs and have now become an Employer of Choice thanks to their guidance and support with our initiatives. With an human resource department of only two, it is important to us to deliver a high standard of service to the strategic needs of the business, as well as the day to day operations. Without the assistance of the NRA, this would have been extremely challenging.
The NRA has been a tremendous support to us in the human resources department through assisting us formulate human resource management policies and procedures, staff handbooks, store administrative material, providing benchmark information, handling industrial relations related issues, providing a retail support network & are always more than happy to help out in any area.
The quality of service is outstanding. The staff at the NRA are always more than happy to assist. All members of the team are professional and always provide sound advice which you can rely on. The quality and level of service is what first attracted us to the NRA, and they have now become a real business partner to our needs. We like to work as a team and so do the NRA. It doesn't matter who you speak to on any given day the team is always willing to help out. They treat their clients like gold and take pride in delivering a service standard which is above the rest.
The NRA are always open to new ideas and work in conjunction with our needs and wants. Our internal culture is very specific and the NRA have taken time to understand our needs and determine what works best for our innovative culture.
Claudine Rochecouste
Human Resources Manager
General Pants Group
Yum Australia
Membership of the NRA has provided significant benefits to our organisation. The NRA provides topical information ensuring Yum remains informed about issues relating to the retail industry. Yum has also utilised a range of NRA specialist services in industrial relations. The NRA has facilitated opportunities for Yum executives to lobby policy makers at State and Federal levels on issues relating to our operations.
Yum has been very satisfied with the professional quality of services provided, particularly in the leadership that the NRA has provided to member organisations like ourselves around issues important to our industry. The NRA responds to our questions with clear, concise answers, stating options available to us and their view on likely outcomes. Yum's experience is that the advice the NRA has provided to us has been demonstrated over time to have been accurate.
Penny Cervetto
Human Resources and Development Manager
Yum Restaurants Australia
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