Workshop Timetable

Reach Certificate IV & Diploma Retail Management 

Topics

Workshop 1 - Store Merchandising and Presentation

Explore the 'silent sales person technique' of store presentation and visual merchandising tips for your store range. Manage merchandising and in-store visual merchandising for best sales outcome and store image.

Workshop 2 - Customer Service Momentum

Coordinating your customer service strategy and managing sales and service delivery are key factors to ensuring your customer service focus keeps pace with industry and competitors. Using tips and activities from this workshop will assist your customer service momentum.

Workshop 3 - Set Strategic Plans

This workshop highlights activities and actions which focus on Setting and managing objectives, targets and business goals; Developing action plans consistent with business overall aims and objectives and; Communicating these strategies to teams.

Workshop 4 - Counting the Costs

Presenting tips and enhancing skills to keep costs under control and your retail operation on budget, create and review realistic but achievable budgets and identifying key impacts on retail budgets. Managing financial resources, budgets and financial plans are critical in today's retail environment.

Workshop 5 - Safety in the Workplace

With human resources being the most important asset within your operation this unit covers OHS workplace framework, hazard and risk analysis and management, duty of care and emergency procedures, keeping people safe, record keeping and audit checklist for processes and team skills and knowledge.

Workshop 6 - Know your Market Profile & Being Innovative

Knowing your market and store image and how to use store demographics to focus on keeping your customers and business image are key factors in this workshop. Complemented with the activities of being innovative in the workplace, this workshop adds value to your position in the market place.

Dates: 13th October 2011

Workshop 7 - Leadership and Development

Identify your leadership style and relate successfully to the team, activities to review performance, store image and culture and 'how to hold a difficult conversation successfully' form the basis for this leadership and people management workshop.

Workshop 8 - Controlling the Controllables: Inventory and Store Security

This workshop reviews aspects of inventory management, including balanced inventory and stock turns, supply chain process and stocktake overview. Store shrinkage and store security activities are included which direct your focus to monitoring and controlling these key factors in retail.

Location

NRA Head Office

6 Overend Street, East Brisbane

Who should attend?

Workshops are designed for retail managers, such as middle to senior level in larger retail departments or outlets or management level of smaller retail stores or outlets.

Price

$350 per person per workshop - NRA Member

$395 per person per workshop - Non NRA Member

To register your interest in any of the above workshops please contact the National Retail Institute on training@nra.net.au or 1800 RETAIL (738 245)

Group bookings and/or multiple workshop bookings will attract a discount.

Students already enrolled and commenced in either qualification may incur no charges - ask when booking.

On-site training at your premises can be arranged and depends on location and minimum numbers. Please ask!

Lunch and all learning materials supplied, please bring note pad and pen.