1.5 billion single use plastic bags eliminated since July

A total of 1.5 billion single-use plastic carry bags have been eliminated since major supermarkets implemented their self-imposed bans...

A total of 1.5 billion single-use plastic carry bags have been eliminated since major supermarkets implemented their self-imposed bans in July, according to the National Retail Association (NRA). The decision by Australia’s two biggest supermarkets to no longer offer single-use free plastic carry bags also coincided with a state-wide ban...

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Retailers back buy now, pay later services

The National Retail Association (NRA) has today come out and backed buy now, pay later service providers such as...

The National Retail Association (NRA) has today come out and backed buy now, pay later service providers such as Afterpay, OpenPay and ZipPay. This follows moves by regulator ASIC to impose additional oversight powers and Federal Labor flagging its support for further regulation. NRA Deputy CEO Lindsay Carroll said it is...

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Member Spotlight: Chris Marks, Head of HR – ANZ of Swarovski

We interviewed our members to hear their insights and adventures in the retail world. Meet Chris Marks, Head of...

We interviewed our members to hear their insights and adventures in the retail world. Meet Chris Marks, Head of HR of Swarovski. How long have you been in retail?/How did your retail career begin? I had worked in customer service roles throughout my school and university years. It was only as...

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Member Spotlight: Emma Miller, HR Manager of Boardriders Inc

We interviewed our members to hear their insights and adventures in the retail world. Meet Emma Miller, HR Manager...

We interviewed our members to hear their insights and adventures in the retail world. Meet Emma Miller, HR Manager of Boardriders Inc, previously know as Billabong Group.  How long have you been in retail? / How did your retail career begin? My first job was in a retail environment, whilst still...

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Give Your Dead Inventory A Second Life: Social Value Potential of Retail in the Circular Economy

Written by Emma McCourt, Worlds Biggest Garage Sale. In retail, shifts in culture, technological disruption, and increased competition on a...

Written by Emma McCourt, Worlds Biggest Garage Sale. In retail, shifts in culture, technological disruption, and increased competition on a global scale has led to intensifying volatility and uncertainty as consumers become more demanding and unpredictable in their spending. This is in part due to changing consumer values; people are...

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Meet Calum Woods, Lawyer and Senior Workplace Relations Advisor

Calum Woods is the newest addition to the workplace relations team at the National Retail Association. Calum was a...

Calum Woods is the newest addition to the workplace relations team at the National Retail Association. Calum was a former Associate to Commissioner Spencer at the Fair Work Commission assisting with significant matters such as the family and domestic violence leave award modernisation claim, the Coles enterprise agreement termination...

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Message from the Deputy CEO – 9 October 2018

You may be wondering why you’re hearing from me today instead of Dominique? The newest addition to the National Retail...

You may be wondering why you’re hearing from me today instead of Dominique? The newest addition to the National Retail Association clan – Dominique’s and husband Tony’s first baby, Wilhelmina – made her grand entrance into the world a little earlier than expected late last week, weighing in at 7lb...

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The nightmare before Christmas – new penalty rates from 1 November 2018

By Calum Woods and Lindsay Carroll, NRA Legal From 1 November 2018, retailers will be required to pay a new...

By Calum Woods and Lindsay Carroll, NRA Legal From 1 November 2018, retailers will be required to pay a new evening penalty rate to casual employees for work performed after 6:00pm Monday – Friday. In a decision issued 27 September 2018, the Fair Work Commission (Commission) determined that the new penalty...

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The fruits of forethought: good planning gives employers victory in Fair Work Commission

By Alex Millman and Lindsay Carroll, NRA Legal All too often, tales from the Fair Work Commission reveal the woes...

By Alex Millman and Lindsay Carroll, NRA Legal All too often, tales from the Fair Work Commission reveal the woes of what happens when employers are too trigger-happy in sacking their employees. When employers lose unfair dismissal claims, it is usually because they have jumped the gun and dismissed the employee...

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Gift card reforms to benefit consumers

THE HON STUART ROBERT MP Assistant Treasurer 20 September 2018 Gift card reforms to benefit consumers The Legislative and Governance Forum on Consumer...

THE HON STUART ROBERT MP Assistant Treasurer 20 September 2018 Gift card reforms to benefit consumers The Legislative and Governance Forum on Consumer Affairs have voted to implement nationally consistent reforms to gift card expiry. Consumers are frustrated with gift cards expiring before they can use them. These reforms will put in place a...

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Message from the CEO – 25 September 2018

It’s no secret we’re addicted to our phones – just think about the panic most of us feel at...

It’s no secret we’re addicted to our phones – just think about the panic most of us feel at the thought of losing ours! While it’s also no secret these little devices have revolutionised our industry, the latest research from Salesforce suggests they are going to play an even greater...

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Meet our Small Retailer of the Year, Simply for Strings.

We interviewed our winners from the 2018 National Retail Awards. Meet Toby Cumpstay from Simply for Strings, Our Small...

We interviewed our winners from the 2018 National Retail Awards. Meet Toby Cumpstay from Simply for Strings, Our Small Retailer of the Year.      Where did your retail journey begin? I quickly learned how to serve customers in my parents fast-food (kebab) shop when I was only 13 right through...

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Driving online sales with google

Written by Dionne Alaveras, News Xtend Attention all business owners looking to increase online sales. You ready for another week of...

Written by Dionne Alaveras, News Xtend Attention all business owners looking to increase online sales. You ready for another week of tips and hints? Previously we deep dived into the Facebook platform and looked at how Facebook could be utilised to drive online sales. This week, we are looking at another digital advertising...

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Do you feel confident handling sales to inbound and local Chinese ?

China has become Australia’s largest market for total spend and visitor nights. As of March 2018, 1,403,600 Chinese visited...

China has become Australia’s largest market for total spend and visitor nights. As of March 2018, 1,403,600 Chinese visited Australia with total spending’s of $10.9 Billion in the twelve month period of 2017, a 13% increase from the previous year. The NRA has recently partnered with AXCEN to help members...

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Meet our Customer Experience Champion, Perfect Potion

We interviewed our winners from the 2018 National Retail Awards. Meet Salvatore Battaglia from Perfect Potion, Our Customer Experience...

We interviewed our winners from the 2018 National Retail Awards. Meet Salvatore Battaglia from Perfect Potion, Our Customer Experience Champion of the Year. Where did your retail journey begin? At the North Pine Country Markets in 1986.  What was the biggest challenge you have faced so far as a retailer and how...

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Meet our Young Retailer of the Year, Nick Pearce

From the source: Nick Pearce, HoMie by Heather McIlvaine, Inside Retail  Nick Pearce is one third of the founding team behind...

From the source: Nick Pearce, HoMie by Heather McIlvaine, Inside Retail  Nick Pearce is one third of the founding team behind HoMie, a Melbourne-based retail business that uses the profit it generates from selling a range of contemporary streetwear to help people experiencing homelessness. The concept evolved from an anti-child-trafficking fundraising bike ride Pearce took from...

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