Message from the CEO – 13 November 2018

The Australian retail sector is now just days away from the commencement of the official Christmas trade period, encompassing...

The Australian retail sector is now just days away from the commencement of the official Christmas trade period, encompassing the second half of November and all of December. In recent weeks I’ve used the CEO column to provide helpful hints on how to maximise sales and ensure that your business...

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Over and above – attracting and retaining quality employees

By Calum Woods and Lindsay Carroll, NRA Legal Last week, Westpac’s workforce voted overwhelmingly in favour of a ground-breaking new...

By Calum Woods and Lindsay Carroll, NRA Legal Last week, Westpac’s workforce voted overwhelmingly in favour of a ground-breaking new enterprise agreement. The agreement, which was supported by the Finance Sector Union, contains a novel entitlement for transgender employees undergoing gender transition to access up to four weeks’ of paid...

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Member Spotlight: Chris Marks, Head of HR – ANZ of Swarovski

We interviewed our members to hear their insights and adventures in the retail world. Meet Chris Marks, Head of...

We interviewed our members to hear their insights and adventures in the retail world. Meet Chris Marks, Head of HR of Swarovski. How long have you been in retail?/How did your retail career begin? I had worked in customer service roles throughout my school and university years. It was only as...

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Message from the CEO: 6 November 2018

Another week has come and gone in the retail world, and with it we are one week closer to...

Another week has come and gone in the retail world, and with it we are one week closer to Christmas 2018. In last week’s NRR we outlined five key areas that retailers of all shapes and sizes should pay close attention to in order to maximise Christmas sales. In the...

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Why Civility in the Workplace is Key to High Performance

By Roubler There are many obvious behaviours that can negatively impact the morale and culture of a workplace. These could...

By Roubler There are many obvious behaviours that can negatively impact the morale and culture of a workplace. These could include racism, sexism, bullying, or discrimination, among many others. However, even small uncivil behaviours can have a significant impact on how the team dynamic functions – and impact the bottom line. Research...

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Future trends in “bricks and mortar” retail

Written by Collin Freeman, Space Planning Concepts Retail is constantly changing and evolving.  The challenge for retailers is to try and...

Written by Collin Freeman, Space Planning Concepts Retail is constantly changing and evolving.  The challenge for retailers is to try and anticipate how to deal with these changes, and building in factors that could make allowances. Retail businesses can use various channels to deliver products and services to the end customer. The big...

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The future of HR and Payroll software

In today’s world where technology is rapidly evolving, the value that an effective HR & Payroll strategy can deliver...

In today’s world where technology is rapidly evolving, the value that an effective HR & Payroll strategy can deliver to an organisation is more important than ever. By leveraging tools, systems and data to draw insights and provide strategic direction to management, HR technology is a necessity in helping organisations...

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9 benefits of using data to create loyalty

by Tim O’Grady, knowITall Loyalty Systems What is the one word that can make all the difference to a loyalty...

by Tim O’Grady, knowITall Loyalty Systems What is the one word that can make all the difference to a loyalty program’s success? Answer: Data…not data for the sake of it, rather data that leads to insights that are actioned for business acceleration. The following data sources gathered through a loyalty program and...

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9 steps to a profitable loyalty program

Moving from basket case to basket size - the 9 steps to a profitable loyalty program.by Tim O'Grady, KnowitAll...

Moving from basket case to basket size - the 9 steps to a profitable loyalty program.by Tim O'Grady, KnowitAll Loyalty SystemsOne of the main objectives of a loyalty program is to motivate members to buy more when they are shopping, what is often termed “increase their basket size”. This...

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Preparing for a knock at the door

by Ian Parker, Migration Specialist, NRA Legal"Knock, Knock"One of the oldest jokes alive is the Knock Knock joke. We...

by Ian Parker, Migration Specialist, NRA Legal"Knock, Knock"One of the oldest jokes alive is the Knock Knock joke. We all know it, and often read books full of them as kids, or least I did anyway. However, as we ourselves get older, and move into the workforce, the idea...

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Top 3 tips for saving money on your lease

by Kyle Swain, The Leasing Department1. Act early to get the best dealTaking a proactive approach to key lease...

by Kyle Swain, The Leasing Department1. Act early to get the best dealTaking a proactive approach to key lease events such as lease renewals and market rent reviews allows you to take full advantage of your rights under the retail lease act relevant to your state or territory. By...

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Are You Ready for Business Christmas Functions?

With the festive season rapidly approaching, businesses are gearing up for Christmas work functions, but as we all know...

With the festive season rapidly approaching, businesses are gearing up for Christmas work functions, but as we all know alcohol and employment don’t necessary pair well. When things get ‘out of hand’ at a Christmas party the ‘hangover’ for employers can last well beyond the morning after.We all know...

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Helping your workers learn new skills

Low levels of literacy and numeracy does not mean that an individual is not capable of reading or completing...

Low levels of literacy and numeracy does not mean that an individual is not capable of reading or completing workplace tasks. Rather it means the reading and numeracy tasks of their job role may, on occasion, be beyond their existing skill level and they may need some additional time...

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The Legalities of Workplace Liability

The Fair Work Ombudsman has warned employers and those in management positions to be careful of their actions when...

The Fair Work Ombudsman has warned employers and those in management positions to be careful of their actions when it comes to workplace liability.  Accessorial liability provisions contained in the Fair Work Act now make it possible that with body corporate employers, proceedings may be brought not only against...

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Employer’s Options in Natural Disasters

The thoughts of the NRA team are with all those members affected by recent severe weather that has impacted...

The thoughts of the NRA team are with all those members affected by recent severe weather that has impacted South Australia and parts of Victoria this week, and has forced many shops to shut down temporarily.Unfortunately, this type of weather is not uncommon in Australia leading up to summer....

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New VET Student Loans Scheme

This week the Federal Minister for Education and Training announced a new VET loan system to replace the flawed...

This week the Federal Minister for Education and Training announced a new VET loan system to replace the flawed VET FEE-HELP scheme. The VET Student Loans scheme includes:Limiting courses eligible for VET Student Loans to those that align with industry needs and are selected based on analysis of employer,...

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