Updates
All All Industry Insights Industry News Media Release Member Only Articles NRA Events NRA Legal NRA Partners NRA Projects NRA Training and Development Policy & Advocacy Policy Updates Technology Tenancy & Leasing Testimonials Thought Leaders Weekly CEO Update WHS Update

LUSH issue shows businesses must be alert and proactive on staff entitlements

July 17, 2018

The National Retail Association has today warned all businesses large and small of the need to be alert and proactive when dealing with their employees’ pay and entitlements, in the wake of the LUSH Cosmetics Australia issue.

NRA Chief Executive Officer Dominique Lamb commended LUSH for the way they had responded after discovering long-standing compliance issues within their payroll systems.

“While the compliance issues are clearly regrettable, LUSH’s response has been a textbook example of how a business should recognise its mistakes, take ownership of them and fix them,” Ms Lamb said.

“We commend them on their openness, and their determination to do everything in their power to set things right.

“And we would certainly hope that the relevant authorities will recognise that LUSH has taken a very transparent and honest approach to addressing the issue, and not tried to sweep it under the carpet.  This is what we should expect of businesses that make these kinds of mistakes.”

Ms Lamb said the issues confronting LUSH could easily happen to any Australian business, and she warned business owners to ensure they were complying with their responsibilities.

She said the Modern Award system was complicated and often difficult to navigate, and urged business owners to seek support and advice from an industry body such as the National Retail Association.

“We are calling on all businesses around Australia to perform a thorough check of your own payroll systems to make sure you are meeting your responsibilities.

“If you are unsure or concerned, get in touch with the NRA and get the right advice on the best ways to move forward and fix the issue.

“The system is in place to protect employees, but it doesn’t have to be a nightmare for employers – as long as you get the right advice from people who can help you navigate it.”


The National Retail Association is Australia’s largest and most representative retail industry association.  It has been serving businesses in the retail and fast food sectors for close to 100 years.

Dominique Lamb is available for interviews.  Contact the NRA’s media unit on (07) 3240 0163 or 0467 792 013.


NRA Media

  • Message from the CEO – 14 August 2018
    August 14, 2018

    You have your accounting software. You have a HR system. You have stock control processes in place. You have the huge beast that is ‘marketing’,…

    Read More
  • What is the ‘gig economy’ and how does it affect me?
    August 14, 2018

    By Sooraj Sidhu, NRA Legal You might have heard in recent months the term ‘gig economy’ being thrown around by politicians, lawyers and leaders in…

    Read More
  • The $43 billion business opportunity sitting in consumers’ homes
    August 14, 2018

    By Emma McCourt – Strategic marketing specialist working for World’s Biggest Garage Sale. She has expertise in fashion, mass customisation, and brand engagement This Brisbane-based…

    Read More
  • Top 5 myths of Facebook
    August 07, 2018

    Written by Maggie Hill, News Xtend Ever wondered what it takes to tackle the world of Facebook advertising? It’s no easy task; with Facebook certifications…

    Read More

What our clients say

Want to chat?
Contact our team today!