As one of Australia’s biggest Super funds by members, we’re making super feel more personal. Using new, smarter technology to provide a simpler experience that’s easier. More rewarding. And more at your fingertips.
A time of exciting change, one thing’s not going anywhere. We’ll always put our customers first as we move together towards tomorrow.
American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.
BDO is a global professional services firm that service a diverse range of clients, from large corporate organisations to private businesses, entrepreneurs and individuals across a broad array of industry sectors.
Their Retail team uses more than just the combined knowledge and experience of our staff and partners to provide audit, tax and advisory services to clients across Australia. Because the retail environment is changing so rapidly, BDO go beyond tradition and provide cutting-edge daily data and analytics that will make a big difference to your business by helping to keep you ahead of the pack. BDO’s innovative retail services go beyond traditional accounting. You can benefit from the Australian Retail Index and Food & Beverage Index – tailored online retail and hospitality sales data that will help you maximise sales opportunities.
NRA member only offer
As a NRA member BDO invite you to a complimentary one-on-one engagement session* with an expert from our QLD Retail team to discuss general business advice on strategy, structuring, pricing, human resources, transaction services, tax planning and compliance. Click here to register your appointment with our Retail specialist. *Subject to availability, all appointments are one hour and Brisbane base. All others locations will be held via telephone at a mutually agreed time.
News Corp Australia is Australia’s number one media and digital real estate company and a subsidiary of News Corp, a global leader in digital and print media, book publishing and real estate services.
We reach more than 15 million Australians each month through our diverse portfolio of publications and associated businesses.
Our affiliated companies include REA Group, Foxtel, Fox Sports Australia, Sky News Australia, HarperCollins, Hipages, Storyful, Unruly, Punters.com.au and Dow Jones.
News Corp Australia’s specialties include:
Journalism, News and current affairs, Media, Advertising, Cross platform, Newspapers, Magazines, Digital media, Publishing, Entertainment, Food, Lifestyle, Sport, Subscription TV and Real Estate
s your business ready to flex its digital marketing muscle?
News Xtend will help you navigate the digital marketing wilderness to smash your business goals.
Powered by News Corp Australia and with a direct bat-phone to Google and Facebook, we provide powerful digital campaigns and first class service that our rivals can’t match.
With staff based across Australia, you have access to local experts who are masters of spruiking businesses – including getting you found on search engines, starting a conversation on social media and delivering your message where it matters most.
News Xtend ensures every dollar you spend is an investment in improving your business and you can track your results anytime, anywhere via your online dashboard.
We give you the ability to focus on your business today, while we help you catch your customers of tomorrow.
With over 50 years of specialisation in the Australian and international insurance markets, Gow-Gates is the partner of choice for many of Australia’s best known businesses, associations and individuals.
Gow-Gates continuously strive to:
MEMBER ONLY OFFER
Retailer’s insurance costs are rising and the National Retail Association (NRA), in partnership with Gow-Gates Insurance Brokers, want to relieve some of the current financial pressures on our members by unlocking lower insurance premiums through group-buying power.
In an exclusive members only offer, the NRA and Gow Gates want our TOP 500 retailers to sign up and Gow-Gates will negotiate a group insurance deal to unlock discounted insurance offers from a winning supplier.
Click here for more details.
Intrust Super has been delivering first-class service and super solutions to businesses and members across Australia for almost 30 years. Specifically catering for the fast food, cafes, restaurants and hospitality sectors in retail.
They’re one of the only funds that offers income protection for casual employees, covering up to 90% of their wage should they be unable to work due to illness or injury. This is one of the many reasons Intrust Super has won the ‘Best Value Insurance in Super’ award from Money magazine for the last five years running.
As a Platinum-rated 100% Industry Fund, they’re committed to putting more money in their members’ pockets.
Intrust Super provides businesses with simple, hassle-free super solutions, and offer a range of benefits including regular updates, tailored communication, a dedicated point of contact and workplace education for employees, as well as online access to make life easier when paying super contributions.
Operated by proven HR industry professionals across 23 countries worldwide and backed by some of the worlds leading investors. Roubler’s goal is simple; to change the way the world manages its workforces.
Openpay is an omnichannel payment solution that provides customers with flexible, interest-free payment plans, instore, online and through the Openpay App.
Think of Openpay as your payment partner, not just a “buy now, pay later” offering. We strive to push the BNPL sector, and our technology, further by offering a solution that evolves to keep you at the forefront of modern payment systems. Using Openpay is a quick, easy and paperless process for your customers, allowing them to pay over time while you get paid the next day.
We operate across a range of industries in order to provide a seamless solution that consumers can integrate into their lives, rather than use simply for a one-off purchase. The use of our flexible payment plans across purchases allows your customers to balance their budget in a way that they can afford to spend more with you today.
The Leasing Department provides specialist leasing and property services to independent, multi-site and franchise retail tenants Australia wide.
We partner with our clients’ to understand their business objectives so that we can align lease negotiations and other property services to deliver bottom line benefits over the life of their lease.
Our extensive experience in retail management and the property industry saves our clients’ time, money and stress. We aim to achieve maximum financial savings and minimise risk to our clients’ businesses – at all times protecting their tenant rights to ensure a secure tenure.
Our partnership with the NRA
As the Leasing and Tenancy Consultant to the NRA, we provide NRA members with initial advice on issues and questions relating to their retail lease. Following this initial contact, NRA members may choose to formally engage The Leasing Department to act on their behalf.
From humble beginnings as a one-man retail operations specialist, Retail Doctor Group has grown to be a leading retail consultancy with expertise in insights, strategy and implementation.
Since our inception in 2005 by Brian Walker, we have worked with over 600 retailers, retail service providers, shopping centres, manufacturers and not-for-profit organisations to plan and build fit business structures that achieve operational excellence and sustainable profitability.
Laying the foundations and building the structures for solid long term business fitness requires the seamless collaboration of business ‘insight architects’, ‘planners’ and ‘builders’. And that’s exactly who we are and what we do.
NRA member only offer
As an NRA member, Retail Doctor Group are offering you a 15-20 minute complementary diagnosis for your business over the phone.
Aussie Mega Mall is the place to start whenever you go shopping online.
Aussie Mega Mall’s mission is on the way to becoming the world’s NO.1 online shopping space.
With Aussie Mega Mall, you will discover and support only Australian business – Aussies offering Aussies amazing deals in real time right to their smartphones, tablets or computers.
Bistech’s Retail Defender is a cutting-edge Loss Prevention solution helping retailers to reduce loss due to employee fraud, training deficiencies and operational inefficiency.
The platform provides a comprehensive set of tools for Loss Prevention stakeholders to automate the identification of suspicious activity across their network of stores, seamlessly integrating with existing Point of Sale (POS) platforms and other sources.
Retail Defender helps retailers move away from exception-based “gut-feel” investigation to pro-active monitoring of all transactions.
The Retail Defender team comes from varied backgrounds, heavily weighted towards analytics and intelligence gathering.
What we offer
Read more at the Retail Defender Website: http://www.retaildefender.com.au
A cost-effective market intelligence solution
Large organisations leverage market intelligence data to gain superior insight into their geographic markets, for example when assessing a new store location, planning marketing campaigns, or adjusting their product to meet local demand. However these tools are usually too expensive or complex for small to medium retailers, costing thousands of dollars.
The NRA has launched an exclusive partnership with MarketMap which offers a cost-effective, online market intelligence tool that allows businesses of any size and budget to access the same kind of information. MarketMap pulls data from multiple sources such as the Census, daytime population stats, consumer spend and consumer lifestyle data, to give you a comprehensive view of local market trends.
MarketMap business intelligence reports start at just $150 and, through our exclusive partnership, NRA members receive a further 20% discount.
We are a not for profit association who deliver expert services and advice. We represent the interests of hardware, building supplies industries and their suppliers. Our objective is to protect, promote and support you, your business and your industry.
Our services, including training, legal support, savings are delivered by an in-house team of highly trained staff with decades of retail specific knowledge and experience.
For more information contact us here or call 1800 445 522.
For the business operator in Australia today, it can be a challenge to keep up with the daily demands of rostering, wages, inventory, and doing the books; there’s no time to consider how technology, working effectively with your people, or emerging business practices could make your business better. At least, until now.
At Biz Better Together we are gathering the best business information in one central location, and more content will be added regularly. By registering with us, you can have the information most relevant to your business automatically delivered right to your inbox. You can be the first to hear about the latest developments in best business practices, business training and events.
Click here for more information.
Created in 1991 by the Queensland government to serve its long term investment responsibilities, we have grown into a Global Diversified Alternatives business.
We focus on our clients and their clients, first, last and only. Their objectives are our only objectives. We deliver to over 90 like-minded institutional investors in Australia and internationally.
We are bound by a common philosophy – to deliver investment outcomes. We have the capabilities relevant for today’s investment landscape. Spanning infrastructure, real estate, liquid strategies, private equity, and multi-asset solutions, we adapt our approach to suit our clients and the investment context.
Predictability has built our reputation. It’s in our DNA, embedded in our asset classes and delivered in our returns. It’s what we pursue day in, day out for our clients and why over $78 billion dollars* of people’s dreams are entrusted with us.
Practical, cost effective and innovative space design solutions for productivity and profitability!
Some objectives for business space design concepts:
Focus of expertise:
The National Retail Association Training team had the pleasure of running one-day non-accredited training workshops for the National Motor Museum, based in Birdwood, South Australia.
Here’s the lovely feedback they shared with us…
“The National Retail Association was a very professional organisation to deal with from the outset.
Being in South Australia, I was struggling to find a local training provider that could meet our needs. I came across NRA in a copy of the Australian Gift Guide and from my first phone call they were more than willing to work with me to be able to provide and develop a training package on Visual Merchandising and Customer Service.
Leading up to the 2 training days, I found Jo Maxwell to be very professional and organised in her approach to customizing the training to our quite unique requirements.
We are a small team and very quickly Jo made all of us feel that the training was going to be informative, interesting and just as importantly enjoyable. Her approach was to provide very interactive and collaborative training. Jo has a wealth of knowledge and experience in the retail and customer service sectors and along with her enthusiasm made for very educational training.
The Visual Merchandising training was delivered with a very hands on approach which was a great way to get the staff enthused and involved. I felt the way that all staff participated was very positive and the training was beneficial to us all as well as the organisation.
The Customer Service training was customised to our requirements and once again all staff were very positive and participated enthusiastically in the sessions.
It was a great testament to Jo’s skills as a trainer that the feedback I received from all staff including our Director was very positive and I would highly recommend not only Jo as a trainer but also the NRA as a training provider.”
Sue Wheeler, National Motor Museum
When my husband and I took over Peter Baker-Finch in 1999 the company was already a member of the National Retail Association (NRA). There was never any question of not continuing the membership, as in our early days of running the store, NRA proved to be an extremely helpful resource.
NRA provides me with updates pertinent to running a retail business and have helped me navigate the changes within the industry.
NRA offers a diverse range of services and are willing to share their wealth of knowledge to avoid others encountering similar issues which makes it stand out from other organisations. In my experience the team have been very helpful and quick to respond. If they come across a situation beyond their expertise they very quickly provide contact to the appropriate entity.
Peter Baker-Finch has used many of the NRA’s services such as the legal hotline, member’s portal resources, workshops and even have two current staff members found through the Ready for Ready course offered to jobseekers. They have been employed by my company for over 8 years.
In my opinion NRA is a necessary membership to have if you wish to run your business effectively and I highly recommend becoming a member.
Cathy Millar, Peter Baker-Finch.
National Retail Association (NRA) membership was recommended to us by our franchisor as the industry organisation to join.
NRA have always been responsive and efficient in our dealings with them. My questions never go unanswered.
The NRA Team’s services are most invaluable and have assisted us on many occasions.
The legal team have knowledge and expertise we don’t possess. They show us the best path to take in delicate situations, which is an important part of the smooth operation of our business.
Legal matters can be costly for businesses so it’s good to know there is someone you can just call and ask questions. The cost of fee for service work is also very reasonable, considering external law firms can cost a great deal.
I would highly recommend NRA membership to Australian retailers.
Andy Stribling – Boost Juice Franchisee
Nextra Mona Vale Newsagency first decided to join the National Retail Association (NRA) when the Nextra head office brought in a staff member from the NRA to explain member benefits.
Immediately our business saw the value in such membership and the opportunity to be represented by retail specialists. That was 13 years ago and I would still highly recommend becoming a member!
Nextra Mona Vale Newsagency have predominately relied upon the legal advice and support services offered by NRA’s Legal Division.
The Legal Division have not only helped us to resolve all of our legal outcomes successfully, they have helped us to understand the process and how they reached a particular solution, allowing me to better handle similar situations in the future.
Other legal offices do not have the broad range of knowledge and are not qualified to deal with the variety of issues you come across in the retail industry.
Nextra Mona Vale have also been able to take advantage of the various training programs delivered by our in-house Registered Training Organisation, helping to ensure that our employees are well trained and confident to perform the duties required of them in a customer service environment.
I only have positive things to say about my interactions with the NRA.
– Jeff Johnson, Owner Nextra Mona Vale Newsagency
kikki.K have been a member of the National Retail Association (NRA) since 2011 and in that time the legal hotline has been invaluable to our business.
Having access to experts in the area of Industrial Relations to be able to sense check your approach is great, as no 2 situations are ever alike and more often than not can be approach in more than one way.
Fee for service work has also been a tremendous support to myself and my team in navigating through some tricky IR issues.
Dominique Lamb and her team are extremely professional and knowledgeable, and she is exceptional at understanding the balance between compliance and commercial needs. She is a great asset to the NRA.
Attending NRA events including networking sessions with other retailers is also a real value add, and gives you an opportunity to hear what other retailers are doing, what are the trends in the industry and knowing what best practice looks like.
NRA offers kikki.K great service with professional and timely responses that are catered to the needs of our business.
We look forward to a long relationship with the NRA.
Melissa Wise, Talent & Engagement Manager – kikki.K
The Hardware Association of Queensland formed an affiliation with the NRA in July 2009 and our decision to join forces was based on a positive recommendation from the Hardware Association of Victoria, who had already formed a partnership using the NRA services.
The NRA have certainly lived up to all expectations, providing a quality IR service to our members and keeping them informed on all employment law matters. The National Retailers Association has a very good understanding of the retail industry providing our membership the representation and strong voice for government they deserve.
A bonus for HAQ members, sponsors and supporters is the excellent events organisation and marketing services the NRA deliver, events such as our annual Golf Day and Industry Awards Night. The quality of this service has already delivered very positive results for the HAQ.
The HAQ look forward to a continued successful long term affiliation with the National Retail Association.
The NRA provides a range of support to the Franchisees in our network and has assisted in the negotiation of individual franchisees’ pay arrangements with their employees. At all times these services have been delivered in a timely and professional way and in language that our franchisees can relate to.
The NRA staff are friendly, spot-on and a pleasure to deal with. The bottom line is that franchisees describe their membership as a great investment for their business.
Membership of the NRA has provided significant benefits to our organisation. The NRA provides topical information ensuring Yum remains informed about issues relating to the retail industry. Yum has also utilised a range of NRA specialist services in industrial relations. The NRA has facilitated opportunities for Yum executives to lobby policy makers at State and Federal levels on issues relating to our operations.
Yum has been very satisfied with the professional quality of services provided, particularly in the leadership that the NRA has provided to member organisations like ourselves around issues important to our industry. The NRA responds to our questions with clear, concise answers, stating options available to us and their view on likely outcomes. Yum’s experience is that the advice the NRA has provided to us has been demonstrated over time to have been accurate.
Our internal culture and needs are very specific and the NRA has taken time to understand these needs and determine what works best for our business. They are always open to new ideas and to feedback and are willing to help and assist wherever they can. They are prompt with the responses and their follow through is outstanding.
The National Retail Association (NRA) provides Target with a significant level of support in the areas of employment law, government relations and retail trading hours.
The NRA has provided Target with a range of highly valued services since Target became a member in 2008, including:
delivering comprehensive training activities and workshops for Target management in a range of key workplace relations areas, including performance management;
seeking tirelessly to secure favourable trading arrangements for Target’s Stores; and
providing timely and accurate advice on industrial relations and related issues.
The NRA staff are committed and knowledgeable. Their insight into Target’s business and its operating environment has enhanced the NRA’s ability to deliver practical and timely advice and valuable assistance to our business.
Myer is a long term member of NRA and regularly uses its products and services and participates in its industry committees such as employment and training, industrial relations, loss prevention and technical standards. NRA’s services and its contribution to the retail sector are highly regarded by the Myer Team.
Julie just took a phone call from a woman who started off by saying something which made it sound like she was going to make a complaint & Julie very politely then asked how we may help her & she then went on to say that she rarely gives compliments but in 30 years of visiting various outlets had NEVER received such OUTSTANDING customer service as she did when she visited our establishment yesterday!!! She said nothing was a problem & the girl went out of her way to accommodate her needs!!! YAY YAY YAY!!!! The “girl” ends up being Jacky Bilton who we already know is amazing in the customer service department but she has obviously kicked it up a notch after training!!! So, Jo, THANK YOU, THANK YOU, THANK YOU!!!
This course has helped me discover my potential ability.
The classes have been amazing and I have felt eager to come every day. From day one, I was given support to continue, even with my limitations with the English language. I now feel confident speaking to customers.
This course has helped me feel welcome in this country, now I am sure I can get a great job.
This course has been very practical and helpful. Besides lots of professional knowledge in the retail industry, it has also taught me how to prepare a formal resume and build my self esteem and confidence in a new country
This course has provided me with an insight into retail career pathway, it has also boosted my confidence. I now feel ready to enter the workforce and be the best sales person I can be.
Certificate III in Retail Operations has armed, geared and launched me into a colourful world of retail. I have developed practical skills and knowledge required to successfully get a head in this diverse, dynamic industry
One of the key building blocks of our future in retail and as a paint specialist, is our Retail Leaders program, developed in conjunction with NRA. This program allows us to deliver management, productivity & capacity building through a course that provides practical & self-developmental outcomes. No one will create the paint specialists of the future but us – we are committed to creating store, business & market leaders – this course helps build this capacity & cement our culture. We are 25 years old this year – this is a foundation for the next 25!