Huge changes are occurring in the retail industry, in areas including consumer attitudes and preferences, technology and innovation, all of which are driving substantial change in business models and reinventing the shopping experience.

Through engagement with an unrivalled network of retail businesses, the NRA can deliver industry insights and intelligence across a number of core areas as follows:

  • consumer shopping patterns;
  • digital technologies, innovation and data security;
  • industry forecasting; and
  • workforce planning.

Through all aspects of industry research, the NRA is focused on assisting the retail sector to improve and grow in a constantly evolving environment.