NRA Training & Development Team

As a nationally Registered Training Organisation, NRA delivers training throughout Australia, including all states and regional areas. Our permanent team of trainers offers a wide range of accredited and non-accredited courses, including certificate and diploma qualifications, pre-employment programs, customer service training, retail traineeships and mystery shopping services.  Our experienced trainers can tailor flexible options to suit your business upon request.

Our People

One of the key reasons so many retailers choose the NRA for their long-term training solutions is that we strongly believe that real-world experience is essential to providing practical, relevant training. Our dedicated retail trainers have real-world retail understanding, and a wide range of experience in the service industry including:

  • Retail
  • Hospitality
  • Logistics
  • Business administration
  • Customer service
  • Visual merchandising
  • Food safety supervisor certificate
  • Hospitality
  • Barista training
  • Literacy & numeracy
  • Retail operations and management

We also have the capability to draw trainers from our in-house legal firm, NRA Legal, who specialise in the areas of law that affect retail and fast food, such as employment law, workplace health and safety, award compliance, and performance management.


View our NRA Student Attendance and Academic Progression Policy. 

Our Student Handbook provides you with all you need to know about our courses and what you may expect during your time with us.

The NRA RTO registration code is 0712.

As a Pre-qualified Supplier under the User Choice 2016 – 2017 program, National Retail Association is required to publish audit information in relation to our compliance with the Australian Quality Training Framework (AQTF). Please click here to view a summary of the AQTF audit information.

RTO registration code 0712

Our services: