1 Retail Training Programs & Qualifications
The NRA Training and Development team understand the training needs of the retail industry and have developed specialised training programs and qualifications for those wishing to attain skills to enter the retail industry or for current retail employees to up skill.
Retail Training Programs
Job Seeker Training - Ready for Retail Program
SIR20216 Certificate II in Retail Services: This training will help participants gain the professional ‘edge’ and skills required to work in the retail industry.
The Ready for Retail program is a great way to gain the skills jobseekers need with:
- retail-specific knowledge
- job-hunting skills
- practical experience
- accreditation that stands out from the crowd
All students are placed in work experience opportunities as part of the course program, and then many of our students go on to get that job. Participants can start the program any day of the week, we tailor the schedule to suit each student. We have retail employers seeking to employ our students right now. Successful students receive their SIR20212 Certificate II in Retail Services.
Learn to Engage the Customer
1 day accredited workshop
(SIRXCEG001 Engage the Customer)
This one day accredited workshop covers tips and techniques on engaging and ultimately retaining your customer base. Learn how to question and communicate effectively in order to offer the best possible tailored service, manage customer complaints and strive for continuous improvement using relevant feedback.
- Engaging customers
- Customer service best practice
- Communication strategies
- Dealing with cultural diversity
- Assisting customers
- Questioning techniques
- Active vs. passive listening
- Handling complaints
- Building product knowledge
- Industry legislation
- Contribute to a service culture
- Service standards
- Going above and beyond
- Feedback and continuous improvement
Who does this suit?
Casual or underemployed retail workers.
This program is subsidised for eligible Queensland-based participants. Please contact us for more information on funding arrangements in other regions.
More info >>
Customer Service Workshops
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success.
This interactive and practical workshop explores ways to deliver exceptional customer service including:
- Explore ways to understand the needs of customers' and establish long-term relationships and mutual trust.
- Discover the essential attitudes and practices required to be able to effectively maximise sales and profits potential.
What will it cost be to participate?
$75.00 per person
Register now by calling our toll free number 1800 732 066.
Food Safety Training
Our online Food Safety training course provides you with an extensive understanding of the role a Food Safety Supervisor must play within the workplace. It also provides required skills and knowledge to manage a food safety program from identifying hazards to corrective actions, critical control points to operational policies and procedures. Online training can be accessed at any time, from any device with an internet connection and is entirely self-paced.
Unlike other unaccredited programs, this course covers the unit SIRRFSA001 Handle food safely in a retail environment, which meets the requirements for a Food Safety Supervisor nationally.
Store Presentation and Display
This interactive and practical workshop provides fundamental principles for store presentation and building displays techniques, including:
- Explore how to make the most impact in the designated space to maximise profitability using visual merchandising standards.
- Discover how to maximise in-store presence through merchandising displays to increase sales and activates consumers’ purchase decisions.
What will it cost to participate?
$75.00 per person.
Register now by calling 1800 732 066.
One of the most effective means of increasing workplace productivity is to focus on strengthening the skills and leadership of your management team. Many of the NRA’s retail business partners are achieving this through our tailored Retail Leadership Programs.
Programs are suitable for team members, retail managers or supervisors looking to further their career or retain, engage and up skill.
Through SIR40316 Certificate IV in Retail Management participants can cover financial management, team leadership and managing sales and service delivery.
For those who hold or wish to hold higher management positions, SIR50116 Diploma of Retail Leadership, provides participants the skills and knowledge to manage performance, operational plans, understand legal and legislation requirements, human resource management and workforce planning.
Government funding could be available for eligible parties.
Enquire now by calling 1800 732 066 or complete an online enquiry form.
The NRA Training and Development team also offer the following accredited training courses.
For more information about these courses and upcoming course dates, call our toll free number 1800 732 066 or complete an online enquiry form.
SIR20216 – Certificate II in Retail Services
SIR30216 - Certificate III in Retail
SIR40316 – Certificate IV in Retail Management
SIR50116 Diploma of Retail Leadership
SIT20316 - Certificate II in Hospitality
SIT30616 - Certificate III in Hospitality
BSB10115 - Certificate I in Business
BSB42615 - Certificate IV in New Small Business
FSK10113 - Certificate I in Access to Vocational Pathways
FSK10213 - Certificate I in Skills for Vocational Pathways
FSK20113 - Certificate II in Skills for Work and Vocational Pathways
Tailored training aims to meet the individual workplace needs and is designed to meet a specific business skills, knowledge and/or development need/s.
The NRA Training and Development team are able to work collaboratively with you to design, develop and implement tailored accredited and non-accredited training options ranging from a short course/workshop to holistic operating procedures inclusive of staff training for your particular business.
After working with you to assess your business requirements, we will develop a list of workshops aligned to the aims and goals of the organisation. Each of the workshops provide face-to-face delivery and coaching and is focused on developing skills that participants can immediately apply to their workplaces.
To find out more, call our toll free number 1800 732 066 or complete an online enquiry form.
As a Pre-qualified Supplier under the User Choice 2016 – 2017 program, National Retail Association is required to publish audit information in relation to it’s compliance with the Australian Quality Training Framework (AQTF). Please click here to view a summary of the AQTF audit information.
2 Food safety training
Food Safety training provides you with an extensive understanding of the role a Food Safety Supervisor must play within the workplace. It also provides required skills and knowledge to manage a food safety program from identifying hazards to corrective actions, critical control points to operational policies and procedures.
Many parts of Australia have legal requirements that food businesses have a food safety supervisor to oversee and enforce the food safety processes in the business. Failure to do this may involve stiff penalties such as fines or closure. Check with your local council for your local requirements. This course meets these requirements nationally.
Whether you are legally required to or not, having a qualified food safety supervisor in your team can only benefit your business. The training will give team members a great understanding of food safety standards and how to maintain them and how to avoid food safety breaches which can seriously affect your customers and your reputation.
Who should do this course?
This course has been designed to meet the needs of everyone who needs this qualification, whether you are a seasoned food worker or a new franchisee.
It accommodates all learning styles with lessons presented visually and verbally, not just text. It suits learners with little or no food safety knowledge, through to those who are very experienced and just need the certification.
What does it cover?
Unlike other unaccredited programs, this course covers the unit SIRRFSA001 Handle food safely in a retail environment, which meets the requirements for a Food Safety Supervisor nationally.
How much does it cost?
All states except NSW
- Non-members $100
- NRA members $90
NSW (includes NSW food safety supervisor certificate)
- Non-members $130
- NRA members $120
Click on one of the links below to get started...
|All states except NSW
||New South Wales
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Retail traineeships offer employers cost effective ways to train staff to the business’ specific needs and employees the opportunity to earn an income while training in a structured course.
A trainee can be a school-leaver, a person re-entering the workforce or an adult worker simply wishing to change careers.
You can even employ trainees part-time while they are still at high school through a School-Based Traineeship.
To help you employ a trainee the Australian Government provides eligible businesses with financial incentives under the Australian Apprenticeships Incentive Program.
For more information about traineeships and Government funding opportunities, call our toll free number 1800 732 066 or complete an online enquiry form.
Training Agreements are established between the employer and employee for a nominated period of time.
Trainees will receive regular contact from the NRA trainers in the workplace through face to face visits, in workshops or online.
Traineeships are flexible and adjust to any business.
Retail traineeships not only provide your employees with a career pathway and increase retention, they provide many other benefits for employers:
- Trained staff have a better understanding of your business, procedures and policies;
- By applying new knowledge in the workplace, trained staff become more empowered and enthusiastic;
- Trained Staff are more productive, efficient and develop better customer service skills; and
- On completion your employee receives a nationally recognised qualification making your training more tangible.
Government incentives and payroll tax concessions are available for your business increasing the bottom line through cutting operating costs (*for eligible participants).
School Based Trainees
School based trainees are the best way to combine training and employment, by training junior staff to meet your business' needs while they are still at high school. School based employees are trained in competency based training that focuses on skilling staff in areas which have direct impact on the business, such as customer service, inventory management, loss prevention, safety.
- Allows junior staff to learn the practical skills that employers need in their business;
- Provides the opportunity for young people to gain valuable work experience and start to earn a wage;
- Gives younger workers a head start on gaining a Nationally Recognised Qualification for their future career; and
- NRA can deliver to School Based trainees in Queensland at no cost to the employer .
Employers that employ school based trainees undertaking a Certificate II in Retail Services (SIR20216) or a Certificate III in Retail Operations (SIR30216) can attract State Government incentive funding up to $1,500* for each school based trainee (*for eligible participants).
There are no training costs outlay from the employer payable to the NRA.
How NRA Can Help You
- Help you find you all the information you need;
- Show you how to choose the right retail qualification to fit your business;
- Link you to an Australian Apprenticeship Support Network provider to sign up your trainee;
- Deliver training in your workplace in a way that suits your business needs; and
- Keep in touch with you and your employee to make sure you’re on the right path.
4 Government Funding Opportunities
The NRA Training Team keep up to date with the current training landscape and new government funding opportunities.
Detailed below are some of the current Government funding opportunities available with the NRA.
To find out if you are eligible more about current government funding opportunities, call our toll free number 1800 732 066 or complete an online enquiry form.
Queensland Government Funding
Skilling Queenslanders for Work
The NRA is currently working collaboratively with employers and employment agencies to deliver Skilling Queenslanders for Work Programs throughout Queensland. The initiative focuses on developing an individual’s skills, supporting them to begin a learning pathway to a certificate II qualification, and providing direct assistance to those Queenslanders that need extra support to enter and stay in the workforce. Tailored, local community-based support is offered to young people, mature-age job seekers, Aboriginal and Torres Strait Islander people, people with disability, women re-entering the workforce, and people from culturally and linguistically diverse backgrounds. Eligibility criteria applies to reduce this subsidised training.
SIR20216 Certificate II in Retail Services (Applicants must meet eligibility criteria)
- On meeting the SQW eligibility criteria, there is no Co-contribution Fee.
The Skilling Queenslanders for Work project is proudly funded and supported by the Queensland Government.
Certificate 3 Guarantee
The Certificate 3 Guarantee is a key initiative under the Queensland Government's five-year training reform action plan, Great skills. Real opportunities. The Certificate 3 Guarantee is targeted at certificate III qualifications because they are considered the entry-level qualification most often needed to gain employment in many industry sectors. The Certificate 3 Guarantee supports eligible individuals to complete their first post-school certificate III level qualification and increase their skills to move into employment, re-enter the workforce or advance their career. Eligibility criteria applies to reduce this subsidised training.
Student Co - contributions do apply:
SIR30216 Certificate III in Retail (Applicants must meet eligibility criteria)
- Concessional Student $15.40 Total Co-contribution Fee / $1.10 Per Unit Co-contribution Fee
- Non-Concessional Student $56.00 Total Co-contribution Fee / $4.00 Per Unit Co-contribution Fee
Higher Level Skills Funding
The Higher Level Skills program is a key initiative under the Queensland Government's five-year training reform action plan, Great skills. Real opportunities. The program provides a government subsidy to support eligible individuals to access one subsidised training place in selected certificate IV level and above qualifications, or priority skill sets. The aim is to assist individuals to gain the higher level skills required for career advancement or to access training to address workforce development needs.
SIR40316 Certificate IV in Retail Management 11 units (Applicants must meet eligibility criteria)
- Concessional Student $187.00 Total Co-contribution Fee / $17.00 Per Unit Contribution Fee
- Non-Concessional Student $275.00 Total Co-contribution Fee / $25.00 Per Unit Contribution Fee
SIR50116 Diploma of Retail Leadership – 10 units (Applicants must meet eligibility criteria)
- Concessional Student $200.00 Total Co-contribution Fee / $20.00 Per Unit Contribution Fee
Non-Concessional Student $300.00 Total Co-contribution Fee / $30.00 Per Unit Contribution Fee
Commonwealth Employer Incentives for traineeships – New Entrants Industry Skills Fund – Growth Stream
Up to $4,000 in government incentives and payroll tax concessions could be available for eligible participants for your business, increasing the bottom line through cutting operating costs.
Industry Skills Fund – Growth Stream
The Industry Skills Fund assists industry to invest in training and support services, and to develop innovative training solutions. Businesses will need to demonstrate through an application process, how specific training will assist their growth.
5 Case Studies
Mark Sutton, General Manager, Paint Place Group
One of the key building blocks of our future in retail and as a paint specialist, is our Retail Leaders program, developed in conjunction with NRA. This program allows us to deliver management, productivity & capacity building through a course that provides practical & self-developmental outcomes. No one will create the paint specialists of the future but us – we are committed to creating store, business & market leaders – this course helps build this capacity & cement our culture. We are 25 years old this year – this is a foundation for the next 25!
Ashley Carr - Student
The ‘Ready for Retail’ program gave me a good overview of the industry, how it works and what is involved in working in retail. The trainers had loads of valuable knowledge that they shared which made the training enjoyable and very practical. The work experience component of the program was a great way for me to practice what we had covered in class. My work experience host employer, Mitre 10 Beaudesert, were very accommodating and allowed me to work across all areas of the business. Everyone in the store was very helpful and they all played a part in my workplace training. I feel that the ‘Ready for Retail’ program has given me an edge as I work towards employment.
Michelle Peach (Program Leader, Employment Services) - Community Solutions Mackay
It gives me great pleasure to offer a testimonial to the National Retail Association for their outstanding work with our disability clients in Mackay. I have been working with National Retail Association for over three years now and cannot fault the service we have been offered. All clients are made to feel welcome, comfortable and safe which is a big concern for some of our clients. Trainers ensure that all clients are able to complete their training and often stays out of class hours to assist those with learning disabilities. Courses are modified to suit the participants so they all are able to participate and benefit. The following clients are a testament to this course:
- Blake completed Cert II in Retail and increased his confidence to a level that he was able to gain a position in hospitality and sustain it for 18 months.
- Janelle did both a cert 2 and a cert 3 with Deb and since gained employment.
- Starr has just completed Cert 2 which is the only training she has ever done and Star is now completing work experience. This is no small task for someone that is 61 and has never worked.
- Kerry, Nathan and Michelle all also completed the course and gained employment soon after and have sustained ever since.
The National Retail Association are a pleasure to work with and we look forward to working with again in the near future.
Gail Pimm, Sportspower Bundaberg
We have experienced firsthand the training provided by the NRA. Our staff have enjoyed the training and have then put the skills learned into practical application in our store. The ability to provide training to our staff that is relevant, price effective, practical and delivered locally was a huge part of our decision to work with you. As a local retailer we are happy to support the need for Job Seeker Pre-Employment Training Programs, which will assist jobseekers to gain skills required for working in retail, food retail and service businesses. As an employer we always look for staff that have the skills required in our business e.g. good customer service skills, ability to advise and sell products to customers. We look forward to continuing to work with NRA to enhance our staff and business.