Resources

Frequently Asked Questions | JobKeeper Payment Scheme

Covid-19 Risk management procedures for retail workers

Handout | Employee FAQ's

Workplace Policy Template | Epidemic & Pandemic

Covid-19 Campaign - Social Media Tiles

Covid-19 Campaign Poster - Zero Tolerance to Abuse

Covid-19 Campaign Poster - We Are Hibernating

Covid-19 Campaign Poster - Altered Trading Hours

Covid-19 Campaign Poster - Takeaway Only

Covid-19 Campaign Poster - Stop the Spread

Covid-19 Campaign Poster - Keep Your Distance

Covid-19 Campaign Poster - Handwashing 101

Covid-19 Campaign Poster - Customers per Store

Covid-19 Campaign Poster - Closed, Thank You

Covid-19 Campaign Poster - Closed Until Further Notice

Victoria | Template letter: Requesting rent relief

Vincents | JobKeeper update video

Vincents | Business Continuity Toolkit

Vincents | Cash Flow Model

Vincents | Weekly Cash Flow Template

Vincents | Personal Budget Template

Vincents | Boosting cash flow for employers editable template

Vincents | Managing your personal budget

Vincents | Understanding cash flow

Vincents | Boosting cash flow for employers

Sourcing face masks for retail team members - Industry tips

The tips include information on what masks may be best for your team, the importance of providing safe use and removal procedures to staff, and things to look out for when sourcing masks such as test reports, CCCMHPIE white lists for exporting PPR from China and relevant standards for masks.

Small businesses invited to have their say (QLD)

NSW Reopening - Information on Vaccination of Staff & Customers

NSW Reopening - Vaccination Compliance and Obligations

NSW Reopening - Proof of COVID-19 Vaccination

NSW Reopening - Contact Tracing and Isolation Rules

NSW Reopening Map

SafeWork Australia COVIDSafe Workplace Check List

MSA Submission November 2022

Submission: 2021 Product Safety Priorities Environmental Scan

The National Retail Association thanks the ACCC for providing the opportunity to engage on their review of priorities for 2021 and provide our submission on behalf of the retail industry and our members.

Submission: Evaluating Australia’s Country of Origin Labelling Discussion Paper (September 2020)

The National Retail Association welcomes the opportunity to provide comment on the Australian Government’s evaluation of the reforms to Australia’s Country of Origin Labelling (CoOL) regulations for food.

Submission: ACT Single-Use Plastics Draft Bill

As per our submission to the ‘Phasing out single-use plastics’ the NRA supports the ACT Government's review of single-use plastic, and support most aspects of the legislation. However we submit that some challenges and queries persist.

Submission: QLD single-use plastics (July 2020)

The Queensland Government is proposing a ban on the supply of specific single-use plastic products, starting with straws, cutlery, plates and stirrers. While retailers support most of these bans, the NRA has made submissions to highlight challenges and considerations...

Submission: Victoria Container Refund Scheme

The National Retail Association (NRA) welcomes the opportunity to provide feedback on the introduction of a Container Refund Scheme for Victoria and our inclusion on the Advisory Group.

Submission: Tasmania Container Refund Scheme Discussion Paper

The NRA welcomes the opportunity to provide feedback on the introduction of a Container Refund Scheme for Tasmania and our inclusion on the Advisory Group.

Submission: NSW Plastics Policy (May 2020)

The NSW Plastics Plan Discussion Paper - Cleaning Up Our Act outlines the first step in developing a new, comprehensive approach to reducing plastic use and managing plastic waste and pollution in NSW. The NRA supports the intent of the Paper and our submission outlines a roadmap to implementing positive initiatives while maintaining national consistency, commercial viability and realistic timeframes.

Submission: ACCC Button Battery Safety – Assessment of Regulatory Options (May 2020)

The NRA agrees with the ACCC and supports Option 3 for a mandatory safety and information standard that includes Options 1 and 2 and includes a requirement for warnings and information...

Submission: Review of the Information Standard – Care Labelling for Clothing and Textile Products (June 2019)

The National Retail Association submits that the information standard should be revoked as the regulation of care labelling for garments and other textiles is unnecessary, can create more confusion with product safety labelling, and unduly increases cost burdens on businesses...

Submission: ACCC 2020 Product Safety Priorities (October 2019)

As new products are rapidly being developed across the world, more products are entering the Australian marketplace and will continue to present new and emerging safety considerations...

Submission: ACCC Button Battery Issues Paper (September 2019)

The NRA supports the inclusion of “Improving button battery safety” in the Product Safety Priorities 2019 as published by the Australian Competition and Consumer Commission (ACCC)...

Submission: Button Batteries in Toys for Children up to and including 36 months (December 2019)

The members of the NRA’s Technical Standards Committee (NRATSC) prefer to use the voluntary Australian standard AS/NZS 62115:2018 Electric toys – Safety. However, we have no objection adopting ASTM F963-17 Standard Consumer Safety Specification For Toy Safety...

Submission: Review of the information standard – Cosmetic ingredient labelling (January 2020)

The NRA submits that a combination of Option 1 (to maintain the current information standard) and Option 3 (to allow overseas standards) is the preferred option...

Submission: Improving the Effectiveness of the Consumer Product Safety System (December 2019)

The National Retail Association welcomes the opportunity to make submissions to Commonwealth Treasury on the consultation paper: Improving the Effectiveness of the Consumer Product Safety System...

Submission: QLD single-use plastics (April 2020)

The Queensland Government is proposing a ban on the supply of specific single-use plastic products, starting with straws, cutlery, plates and stirrers. While retailers support most of these bans, the NRA has made submissions to highlight challenges and considerations...

Submission to SA Government: Single-use and Other Plastic Products (Waste Avoidance) Bill 2019

In response to South Australian Government's Single-use and Other Plastic Products (Waste Avoidance) Bill 2019. The National Retail Association supports the intent of the Bill but has concerns regarding national consistency, definition of terms, exemptions, exclusion of compostable alternatives and other issues...

Submission: QLD Small Business Strategy

Response to: Queensland Small Business Strategy Discussion Paper. The National Retail Association welcomes the Minister’s attention on Small Business and agree that small businesses are both economically and socially vital to our regions, providing local jobs and reinvesting back into local communities...

Submission: Hobart Single-Use Plastics By-Law (Nov 2019)

The NRA support the positive intentions of initiatives to reduce plastic litter, but strongly oppose premature regulatory intervention, such as the proposed by-law, as this: jeopardises national consistency; contradicts and diverts focus from existing projects and plans at a national and state level; fails to recognise the lack of viable, safe alternatives for the broad range of items included; creates confusion with poor definitions and loopholes; creates competitive and customer disadvantages; incurs high and unreasonable costs on business and customers; lacks comprehensive education and support mechanisms for industry; and lacks comprehensive plans to educate the public.

Submission: Response to WA Single-Use Plastics Issues Paper (July 2019)

Response by National Retail Association to WA Single-Use Plastics Issues Paper (July 2019) >

Submission: Response to ACT ‘Phasing out single-use plastics’ Discussion Paper (July 2019)

Response by the National Retail Association to ACT  ‘Phasing out single-use plastics’ Discussion Paper (July 2019)

Submission: Response to Christmas Eve Part-Day Public Holiday Proposal (2019)

The NRA does not support the proposal by the Queensland Government to implement a part-day public holiday on Christmas Eve. We firmly believe that the increased costs imposed on our members would have a severe negative impact...

Submission: Product Safety in Online Marketplaces (2019)

Submission to ACCC & Treasury: Australian consumers are exposed to unacceptable risk as large e-commerce marketplaces and innumerable e-shops have been found to sell products that do not meet Australian safety standards...

Manual Handling Guidance

First Aid Checklist

Fire Safety Checklist

Emergency Plans in the Workplace

Bag Check Condition of Entry Signage

CCTV Warning Signage

Bag Check Flyer

Bag Check Code of Practice

Counterfeit notes guide

Retailers have reported a rise in the frequency and quality of counterfeit bank notes. The NRA developed a guide on how to spot and avoid accepting a fake note as part of the National Retail Association SafeCity Network.

National Theft and Assault Statistics

Theft and assault data as reported to state and territory police.

Safe Retail Precincts: Campaign Brochure

Safe Retail Precincts aimed to create vibrant retail precincts through shared intelligence, collaboration and vigilance.

Safe Retail Precincts: Identify and Report Suspicious Behaviour

Safe Retail Precincts: Active Armed Offender Emergency Response

Safe Retail Precincts: Armed Offender Poster (Chinese)

Safe Retail Precincts: Identify & Report Suspicious Behaviour (Chinese)

Factsheet - Support for Combatting Abuse

Factsheet - Support for Essential Retail Workers

Factsheet - Support for Harsher Retail Crime Penalties

Factsheet - Abuse Forcing Workers Out of Retail

Business Security

Steps to reduce the risk of crime to your business.

Business Security Assessment

Use this form to assess your current security arrangements and adapt suggestions to suit your business needs.

Retail and Fast Food Industry Statement

A statement committing to a retail and fast food industry free from abuse and violence - contributing to creating vibrant, healthy and safe workplaces and communities for both workers and customers.

Escape plan template (docx)

Have you got an escape plan? Under the Australian Standard AS 3745:2010 Planning for emergencies in facilities, your escape plan must meet minimum requirements. The National Retail Association has created a basic template for an escape plan adapted from the standard fire evacuation plan issued by local authorities.

Escape plan template (pdf)

Have you got an escape plan? Under the Australian Standard AS 3745:2010 Planning for emergencies in facilities, your escape plan must meet minimum requirements. The National Retail Association has created a basic template for an escape plan adapted from the standard fire evacuation plan issued by local authorities.

SafeCity Network 2018-19 Results

The SafeCity Network trial saw a 21% increase in reported crime in Brisbane & Fortitude Valley compared to 2% increase the previous year ...

Refund fraud

Look out for 'de-tagging'

Multiple retailers have reported finding security tags left in change rooms or on the shop floor, pointing to the use of ‘de-taggers’...

Tips for approaching a shoplifter

The QPS recommends taking the following actions when choosing to engage with a shoplifter...

NRA SafeCity Network overview

On 1 March 2018, the NRA launched the NRA SafeCity Network as a trial in Brisbane aimed at increasing collaboration and insight between retailers to reduce retail crime...

The hidden costs of retail crime

In order to better assist retailers, the National Retail Association has prepared the following case study on retail crime on Brisbane’s city retail precinct...

Best practice guide for the design of safe infant sleeping environments

INPAA Button Battery Safety & Compliance Presentation

A presentation outlining button battery standards and safety in Australia.

Submission: 2021 Product Safety Priorities Environmental Scan

The National Retail Association thanks the ACCC for providing the opportunity to engage on their review of priorities for 2021 and provide our submission on behalf of the retail industry and our members.

Children's Apparel Product Safety Guidelines - Second Revision (2020)

The second revision of the Children's Apparel Product Safety Guidelines developed by the National Retail Association Technical Standards Committee.

Presentation: Battery Stewardship Scheme update from the Battery Stewardship Council

Presentation includes clarification on frequently asked questions from retailers.  

Submission: Evaluating Australia’s Country of Origin Labelling Discussion Paper (September 2020)

The National Retail Association welcomes the opportunity to provide comment on the Australian Government’s evaluation of the reforms to Australia’s Country of Origin Labelling (CoOL) regulations for food.

Submission: ACCC Button Battery Safety – Assessment of Regulatory Options (May 2020)

The NRA agrees with the ACCC and supports Option 3 for a mandatory safety and information standard that includes Options 1 and 2 and includes a requirement for warnings and information...

Submission: Review of the Information Standard – Care Labelling for Clothing and Textile Products (June 2019)

The National Retail Association submits that the information standard should be revoked as the regulation of care labelling for garments and other textiles is unnecessary, can create more confusion with product safety labelling, and unduly increases cost burdens on businesses...

Submission: ACCC 2020 Product Safety Priorities (October 2019)

As new products are rapidly being developed across the world, more products are entering the Australian marketplace and will continue to present new and emerging safety considerations...

Submission: ACCC Button Battery Issues Paper (September 2019)

The NRA supports the inclusion of “Improving button battery safety” in the Product Safety Priorities 2019 as published by the Australian Competition and Consumer Commission (ACCC)...

Submission: Button Batteries in Toys for Children up to and including 36 months (December 2019)

The members of the NRA’s Technical Standards Committee (NRATSC) prefer to use the voluntary Australian standard AS/NZS 62115:2018 Electric toys – Safety. However, we have no objection adopting ASTM F963-17 Standard Consumer Safety Specification For Toy Safety...

Submission: Review of the information standard – Cosmetic ingredient labelling (January 2020)

The NRA submits that a combination of Option 1 (to maintain the current information standard) and Option 3 (to allow overseas standards) is the preferred option...

Submission: Improving the Effectiveness of the Consumer Product Safety System (December 2019)

The National Retail Association welcomes the opportunity to make submissions to Commonwealth Treasury on the consultation paper: Improving the Effectiveness of the Consumer Product Safety System...

Best Practice Guide: Toppling furniture safety (2016)

In an effort to educate consumers, retailers and manufacturers about the dangers of toppling furniture, and the steps that should be taken to prevent this, the National Retail Association Technical Standards Committee released a Best Practice Guide for Furniture and Television Tip-Over Prevention in 2016.

Submission: Product Safety in Online Marketplaces (2019)

Submission to ACCC & Treasury: Australian consumers are exposed to unacceptable risk as large e-commerce marketplaces and innumerable e-shops have been found to sell products that do not meet Australian safety standards...

Video: conducting product recalls

Provided by GS1 Australia. Hear from key product safety experts involved in the grocery industry about what they see as the important factors in successfully communicating product recalls with the intention of acting as quickly as possible. These industry processes and best practices can be applied across sectors.

Sustainability in the Retail Supply Chain | 2021

As online shopping rates remain high due to the impacts of COVID-19, sustainability is more important to Australian consumers than ever before, with 63% stating they would pay extra for a delivery service that was more environmentally-friendly. A new research report ‘Sustainability in the Australian Retail Supply Chain’ commissioned by Manhattan Associates, Shippit and Greener – in partnership with the National Retail Association (NRA) and NORA, also revealed 60% of Australian consumers are open to receiving a delivery at a later date if it meant that it was delivered more sustainably.

Detailed decision guide on plastic disposal

Detailed decision guide on plastic disposal from University of Technology Sydney.  

Submission: ACT Single-Use Plastics Draft Bill

As per our submission to the ‘Phasing out single-use plastics’ the NRA supports the ACT Government's review of single-use plastic, and support most aspects of the legislation. However we submit that some challenges and queries persist.

Submission: QLD single-use plastics (July 2020)

The Queensland Government is proposing a ban on the supply of specific single-use plastic products, starting with straws, cutlery, plates and stirrers. While retailers support most of these bans, the NRA has made submissions to highlight challenges and considerations...

Submission: Victoria Container Refund Scheme

The National Retail Association (NRA) welcomes the opportunity to provide feedback on the introduction of a Container Refund Scheme for Victoria and our inclusion on the Advisory Group.

Submission: Tasmania Container Refund Scheme Discussion Paper

The NRA welcomes the opportunity to provide feedback on the introduction of a Container Refund Scheme for Tasmania and our inclusion on the Advisory Group.

ReThink Sustainability Complete Energy Profiling

Submission: NSW Plastics Policy (May 2020)

The NSW Plastics Plan Discussion Paper - Cleaning Up Our Act outlines the first step in developing a new, comprehensive approach to reducing plastic use and managing plastic waste and pollution in NSW. The NRA supports the intent of the Paper and our submission outlines a roadmap to implementing positive initiatives while maintaining national consistency, commercial viability and realistic timeframes.

Submission: QLD single-use plastics (April 2020)

The Queensland Government is proposing a ban on the supply of specific single-use plastic products, starting with straws, cutlery, plates and stirrers. While retailers support most of these bans, the NRA has made submissions to highlight challenges and considerations...

Submission to SA Government: Single-use and Other Plastic Products (Waste Avoidance) Bill 2019

In response to South Australian Government's Single-use and Other Plastic Products (Waste Avoidance) Bill 2019. The National Retail Association supports the intent of the Bill but has concerns regarding national consistency, definition of terms, exemptions, exclusion of compostable alternatives and other issues...

Submission: Hobart Single-Use Plastics By-Law (Nov 2019)

The NRA support the positive intentions of initiatives to reduce plastic litter, but strongly oppose premature regulatory intervention, such as the proposed by-law, as this: jeopardises national consistency; contradicts and diverts focus from existing projects and plans at a national and state level; fails to recognise the lack of viable, safe alternatives for the broad range of items included; creates confusion with poor definitions and loopholes; creates competitive and customer disadvantages; incurs high and unreasonable costs on business and customers; lacks comprehensive education and support mechanisms for industry; and lacks comprehensive plans to educate the public.

National Waste Policy Action Plan 2019

8 Nov 2019: The Australian Government has released its Action Plan for a National Waste Policy...

Submission: Response to WA Single-Use Plastics Issues Paper (July 2019)

Response by National Retail Association to WA Single-Use Plastics Issues Paper (July 2019) >

Submission: Response to ACT ‘Phasing out single-use plastics’ Discussion Paper (July 2019)

Response by the National Retail Association to ACT  ‘Phasing out single-use plastics’ Discussion Paper (July 2019)

5 Tips to Get Your Lease in Shape

The top 5 things you need to do to make sure your retail lease is in the best shape for 2019. A general health check on your retail lease will highlight what steps can be taken to save you money and put your business in a far healthier position...

Tackling retail's biggest challenge - retail overheads

Rental overheads are the biggest challenge keeping retailers awake at night, according to Inside Retail’s 2017 Australian Retail Outlook. Over four articles, leasing expert, Kyle Swain, explores the best ways for retailers to negotiate better lease terms.

2023 Easter and Anzac Day Non-Exempt Trading Hour Restrictions

2023 Public Holidays and Important Retail Dates

2022-2023 Christmas Trading Hours Summary

National Day of Mourning 22 September Trading Hours Fact Sheet

2022 Easter and Anzac Day Non-Exempt Trading Hour Restrictions

2022 Public Holidays and Important Retail Dates

Trading Hours Summary: Christmas and New Year 2021

Summary of national Christmas and New Year's trading hours.

Adelaide Retail Trading Hours Report

2021 Easter and Anzac Day Non-Exempt Trading Hour Restrictions Factsheet

Easter and Anzac Day 2020

Easter and Anzac Day 2020 public holidays and trading hours factsheet.

Public Holidays 2020

Summary of public holidays in 2020.

Remembrance Day – Advice for Retailers

Advice for retailers and shopping centres to observe the one-minute's silence to pay tribute to those who have served during times of war and armed conflict.

National Christmas and New Years Trading Hours 2019-2020 Factsheet Summary

Summary of national Christmas and New Years trading hours.

Submission: Response to Christmas Eve Part-Day Public Holiday Proposal (2019)

The NRA does not support the proposal by the Queensland Government to implement a part-day public holiday on Christmas Eve. We firmly believe that the increased costs imposed on our members would have a severe negative impact...

2019 Easter & Anzac Day Trading Hours Factsheet

Small businesses invited to have their say (QLD)

2023 Public Holidays and Important Retail Dates

MSA Submission November 2022

Snapshot of Employment by Industry 2019

A snapshot of employment by industry released by the Australian Bureau of Statistics.

Remembrance Day – Advice for Retailers

Advice for retailers and shopping centres to observe the one-minute's silence to pay tribute to those who have served during times of war and armed conflict.

Storage Services and Wholesale Award

View on our Member Portal >

Restaurant Industry Award

View on our Member Portal >

National Training Wage Summary

View on our Member Portal >

Hair and Beauty Industry Award

View on our Member Portal >

Fast Food Industry Award

View on our Member Portal >

Clerks - Private Sector Award

View on our Member Portal >

General Retail Industry Award

View on our Member Portal >

Year in Review: Advocacy and Influence | 2019-20

Presented by Lindsay Carroll, Deputy CEO and Legal Practice Director of the National Retail Association, and David Stout, Manager of Policy of the National Retail Association.

Year in Review: Advocacy and Influence | 2018-19

Presented by Lindsay Carroll, Deputy CEO and Legal Director of the National Retail Association, and David Stout, Manager of Policy of the National Retail Association.

Guide to Sexual Harassment Prevention in Retail and Food Service Environments

A "Universal" Truth: Your Brand Is Only As Good As Your Team

Creating The Rock N' Roll Brand Of Sustainability

Diving Into The Science Of Shopping

The Future Of Retail - George Jetson Or Orwell?

Becoming Australia's Top Ebay Seller With The Power Of Silverchair

Peak Industry Bodies And Collaboration Through Covid

What's In This Lipstick? The Story Of Flora & Fauna

How Going The Extra Inch Makes You A Category Leader

Diversity and inclusivity in fashion with JAM the Label

Last month, attendees at the Australian Fashion Week were left teary-eyed after a moving and stunning runway by JAM the Label.

The Second Life of Clothing with Airrobe

Beth Glancey has made her journey through some of the most respected and beloved retail brands in Australia, including David Jones and Sephora.

Tim James on Contactless Payments in Store

TAGR is an exciting new start up that aims to shake up the boundaries between brick-and-mortar and online retail. Find out how to pay with a QR code.

Creating a Disruptive Sustainability Marketplace

Designerex is the world's largest peer to peer designer dress sharing platform, born from Kirsten's attempt in 2016 to rent a dress on Facebook. Hear about Kirsten and Costa's...

Recapping the World Retail Congress in Rome

Learn about her trips to Fendi, Bulgari, IKEA and more and how they're bucking the notion of the high street for luxury brands, what conscious consumerism is and more.

Founder of Catch.com and Pioneer of E-Commerce

Want to know how to build businesses worth $1 Billion? Founder of Catch.com, Scoopon and more joins us for this episode.

Interview with the Consumer Champion

Hear from Martin Newman, who for the past 37 years, has been heading up massive omnichannel operations for world-renowned brands Burberry, Ted Baker and Harrods...

International Women's Day Bonus Episode

Sarah Hanson-Young is an Australian politician who has been a Senator for South Australia since July 2008, representing the Australian Greens. She's fierce advocate for gender...

From Bricks-And-Mortar Bike Shop to Stellar E-Commerce Store

Jen catches up with us this week to talk about capital raising, staying ahead of trends, how to hack working remotely and what it's like having a mountain bike trail in your own backyard...

Innovation, disruption, and what's next for retail in Australia

This week with Jeremy Krause, we explore how to find ideas in everything, why Jeremy crashed the red carpet of the Golden Globes, and what's trending in the US...

Extend Yourself - Creating Value in Life and Business

Bob Schwartz's mission is to build great companies and brands. Join us in the exploration of leadership and what it take to grow equity when building brands...