The National Retail Association has the country’s largest team of in-house workplace relations experts orientated to the retail and quick service industries.

We offer accurate, thorough and tailored advice and are the only organisation of its kind in Australia with a wholly-owned law firm supporting its members.

Our dedicated team is equipped to assist with queries across all areas of your business. Whether commencing or responding to litigation, bargaining enterprise agreements, or advising on terms and conditions of employment (including minimum entitlements, health and safety, employment contracts and visa matters) and more, our specialist advisors and lawyers can be by your side every step of the way.

 

We make employment easy. 

Workplace Relations Hotline

Call 1800 RETAIL to speak with our team of expert workplace relations advisors and lawyers. Our hotline is the easiest way to receive advice and guidance about simple matters including:

  1. Award terms and conditions
  2. Trading hours requirements
  3. General guidance around termination of employment, discrimination, workplace health and safety, and more;

Members receive unlimited general advice at no extra cost.

Fair Work Compliance

Australia’s employment laws can be complicated however, wage compliance is not ‘a nice to have’ but an essential aspect of any business.

Fortunately for our members, and as Australia’s largest team of workplace relations experts orientated to the retail and quick service industries, we can readily provide guidance and tools to help you navigate the Fair Work Act, modern awards and other workplace laws.

The NRA team have worked with a number of known retail brands to provide multi-faceted support in the wake of wage non-compliance. With a skillset which covers independent auditing, dealing with the regulator on behalf of businesses, and providing training and education to managers and employees, the NRA provides a complete suite of services to businesses facing compliance issues.

Common compliance traps include:

  • misinterpreting modern awards and enterprise agreements;
  • misunderstanding entitlements and allowances;
  • misclassifying employees; and
  • misapprehending which modern award applies to your business.

With the Fair Work Amendment (Protecting Vulnerable Workers) Act having taken effect in 2017, the Fair Work Ombudsman has placed employers on notice that significant penalties will be attached to contraventions of workplace laws. Businesses are now compelled to proactively monitor, review and resolve any issues that may arise.The NRA is a trusted provider of key services in this regard, by both businesses and by the regulatory bodies.

Employment tools and training

NRA Legal can supply you with critical employment tools and templates, designed specifically for retailers to assist in managing your business. Our scope of products includes:

  1. employment contracts, tailored to your requirements;
  2. negotiation and interpretation of enterprise agreements;
  3. the full suite of workplace policies, including but not limited to:
    • code of conduct;
    • sexual harassment, discrimination and bullying;
    • grievance management;
    • internet and social media;
    • drug and alcohol;
    • work health and safety policies and manuals; and

Additionally, we provide a broad range of workplace relations training modules in areas such as:

  • performance management for retail leaders;
  • fundamental workplace relations knowledge and skill (‘Workplace Relations 101’);
  • appropriate workplace behaviour
  • managing ill and injured employees;
  • understanding the National Employment Standards and Modern Awards;
  • rostering for compliance;
  • work health and safety for retailers.

We can also develop bespoke training programs tailored specifically to your needs; just call us to obtain a quote.

Work Health and Safety

Our work health and safety law specialists can assist members to identify and implement best practice work health and safety solutions. We can assist your business with:

  • work health and safety management system review and audit
  • corporate governance advice and training,
  • contractor management
  • Work Health and Safety 101 training,
  • incident response advice and assistance,
  • advice on work health and safety disputes,
  • best practice customer violence strategies and support, including bespoke training.

We also work alongside government authorities to deliver members with the latest updates and information.

Tailored Advice and Support

We offer tailored advice and practical support in a range of forms including:

  • formal advice
  • retainer based ongoing advice and support,
  • short term, ad hoc or project based activity
  • strategic planning processes and workshops,
  • supplementing internal resources via on-site or head office secondments.

Please contact us if you require tailored advice or support from our expert team.

Litigation

Our team of lawyers can represent you and your business in any court in Australia. Whether it’s an unfair dismissal claim in the Fair Work Commission or a pay dispute in the Federal Court, our lawyers will devise the most cost-effective strategy and advocate on your behalf.

Industry Updates

Our weekly newsletter features regular case studies relevant to the retail and fast food industries, and we offer our members up-to-the-minute newsflashes regarding critical industry news from both Parliament and the courts.

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Events & Networking

NRA Legal regularly hosts industry events and facilitates leading industry networks designed to help our members meet their legal obligations.

View Events Calendar

Latest News

Elementary, my dear Commissioner: Foodora dismissal case changes nothing

By Alex Millman and Lindsay Carroll, NRA Legal On Friday 16 November 2018, the Fair Work Commission handed down its...

By Alex Millman and Lindsay Carroll, NRA Legal On Friday 16 November 2018, the Fair Work Commission handed down its decision in an unfair dismissal claim against food delivery app service Foodora. The case, brought by former Melbourne Foodora rider Mr Josh Klooger with the assistance of the Transport Workers’ Union,...

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A timely reminder about “block out” periods

By Calum Woods and Lindsay Carroll, NRA Legal If your business relies on a block out period to manage leave...

By Calum Woods and Lindsay Carroll, NRA Legal If your business relies on a block out period to manage leave requests during the busy season (or you’re thinking about implementing one), there are some important things you need to know. The Fair Work Act 2009 requires that in most cases, annual...

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Upcoming Events

22
Jan

Rostering for compliance under the General Retail Industry Award Online Workshop

To assist our members in eliminating the headache that comes with preparing rosters, the NRA has developed a 2-hour...

To assist our members in eliminating the headache that comes with preparing rosters, the NRA has developed a 2-hour online workshop that will unpack the rostering principles and highlight the intricacies of the Retail Award. This live and interactive workshop will deliver an overview of compliant rostering practices that will...

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23
Jan

Chinese New Year Sales Workshop – Brisbane

Want to know how to maximise your sales to Chinese customers? NRA has partnered with AXCEN, Australia - China Business...

Want to know how to maximise your sales to Chinese customers? NRA has partnered with AXCEN, Australia - China Business Development group, to provide a series of workshops across Australia to help you better engage with Chinese consumers. In the Brisbane workshop, you will learn: The secrets to Chinese buying motivations ...

Read More