The National Retail Association (RTO registration code 0712) is one of Australia’s leading Training Organisations for the retail industry. Our experienced Training team delivers a wide range of qualifications and courses nationally.

Training is an investment in your business and in your industry.  The return is a loyal workforce with the right skills for your workplace. Each year we help our members increase sales, train staff and improve management practices through our real-world and relevant programs.

Our programs are customised to specific requirements, and we work closely with both employers and individuals to recognise any existing skills or training programs.  This ensures that our training is complementary to the needs of each unique business and person.

Technology in Retail - Data Analytics

Proudly funded by the Queensland Government through the Training in Emerging and Innovative Industries Fund.

Advancing Women in Business | Roma

Equipping women leaders in Roma with the skills to effectively communicate with and inspire teams.

Ready for Retail

Ready for Retail prepares people to work effectively in the retail industry.

Qualifications & Courses

People Leadership Program

Many organisations are investing in education to ensure their managers and leaders have the skills to lead their teams and future workforce effectively. Our People Leadership Program is a comprehensive program that delivers critical skills such as effective communication, negotiation and resilience.

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Advancing Women in Business

To support, encourage and acknowledge Women’s efforts in business, we are very pleased to launch our first People Leadership Program (PLP) for Women Leader’s in Roma commencing November.

The PLP Workshops are designed for all women responsible for managing a team or staff.   Whether you are at an early stage in your leadership journey or very experienced, this is great opportunity for professional development in your region. The workshops will enable women to reach their potential in management and leadership roles and learn new skills in a warm and inclusive environment.

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Ready for Retail

Retail is the second largest employing industry in Australia.  It is the largest employer of young workers and women, and offers job opportunities in all regions.  Retail is a fantastic way for people to start their working life, or to make a career change into.

The NRA has delivered our Ready for Retail course to over 500 participants over the last 3 years, with high job outcomes and course completion rates.

We collaborate with community organisations, job actives and businesses that share our core value of preparing people from diverse backgrounds to work effectively in the retail industry.

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Accredited Qualifications

The NRA Training and Development team specialise in retail training and offer the following accredited training courses.

  • Certificate I in Retail Services
  • Certificate II in Retail Services
  • Certificate III in Retail Services
  • Certificate IV in Retail Management
  • Diploma of Retail Leadership

For more information about these courses, call our tollfree number 1800 732 066 or click below.

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Food Safety Training

Food Safety training provides you with an extensive understanding of the role a Food Safety Supervisor must play within the workplace.

Whether you are legally required to or not, having a qualified food safety supervisor in your team can only benefit your business.

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Professional Development and Workshops

NRA has developed a suite of Professional Development and Workshop sessions to choose from that can be customised and delivered in your business at times convenient to your team.

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VET Industry Engagement

NRA holds a VET Industry Advisory Organisation (VETIAO) Services Agreements with the Department of Employment, Small Business and Training for the provision of Industry Intelligence related to Queensland retail.

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Great materials! Enjoyed the different mediums [clips,text,etc] and enjoyed activities which got us to think outside the box. Training was spot on.

Kazazz Jewellery – People Leadership Workshop Participant

NRA have customised the Certificate IIII in Retail to our business needs which works for our participants. The high quality of trainers and the support they provide to our students is above and beyond. Suzi not only is a fabulous trainer, she exceeds expectations with Employment Plus and the participants. We look forward to developing the collaboration we have with NRA.

The Salvation Army Employment Plus

As a team we are a lot happier and all my volunteers now work great together. They are a lot more proud of the store and of their duties. I no longer have to ask for tasks to be done as they all work together and find what needs to be done or tidied. We are also on 6 months in a row of making budget which never happened before.

Salvation Army WA Store Manager - LEAD Program Participant

Policies

View our NRA Student Attendance and Academic Progression Policy.

Our Student Handbook provides you with all you need to know about our courses and what you may expect during your time with us.

The NRA RTO registration code is 0712.

As a Pre-qualified Supplier under the User Choice 2016 – 2017 program, National Retail Association is required to publish audit information in relation to our compliance with the Australian Quality Training Framework (AQTF). Please click here to view a summary of the AQTF audit information.

RTO registration code 0712