Why train with the National Retail Association?

The National Retail Association (RTO registration code 0712) is one of Australia’s leading Training Organisations for the retail industry. Our experienced Training Team delivers a wide range of qualifications and courses nationally.

Up-skilling your existing staff through training or employing trainees provides real benefits to your business.

Retention
Investing in training shows that your business values its staff and you are more likely to retain them.

Keeping current with technology changes
Retail and technology is constantly changing. Regular training ensures your staff keep up with your compliance and the latest technology.

Better job satisfaction
Staff training supports your staff to up-skill and take on new roles resulting in better job satisfaction and more motivated staff.

Keeping competitive
Ensuring your employees’ skills and knowledge are up-to-date can grow your business and boost its competitiveness.

Grow your business
Training is an investment in your business and in your industry. The return is a loyal workforce with the right skills for your workplace.

Each year, the NRA Training Team helps retailers around Australia train staff, increase sales and improve management practices through our real-world programs. All training programs are customised to specific requirements, and we work closely with both employers and individuals to recognise any existing skills to ensure that our training is complementary to the needs of each unique business and person.

Qualifications & Courses

Technology in Retail

The continuing increased demand from customers for online and social media interactions means that technology is an essential area for all businesses to be competent in and can help improve your business. However, many retailers are unsure of where to start.
We have a number of projects and activities that can help retailers decide what to spend time and money on for the best return in investment.

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Small Business Online Training Program

The Small Business Online Training Program has been developed by the National Retail Association with support from the Queensland Government to deliver free online training and learning opportunities for COVID-19 impacted small businesses.

With short courses covering everything from sales and marketing and leadership skills to analysing and strategising for your business, the Program provides free on-demand learning to business owners.

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People Leadership Program

Many organisations are investing in education to ensure their managers and leaders have the skills to lead their teams and future workforce effectively. Our People Leadership Program is a comprehensive program that delivers critical skills such as effective communication, negotiation and resilience.

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Ready for Retail

Retail is the second largest employing industry in Australia.  It is the largest employer of young workers and women, and offers job opportunities in all regions.  Retail is a fantastic way for people to start their working life, or to make a career change into.

The NRA has delivered our Ready for Retail course to over 500 participants over the last 3 years, with high job outcomes and course completion rates.

We collaborate with community organisations, job actives and businesses that share our core value of preparing people from diverse backgrounds to work effectively in the retail industry.

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Accredited Qualifications

The NRA Training and Development team specialise in retail training and offer the following accredited training courses.

  • Certificate I in Retail Services
  • Certificate II in Retail Services
  • Certificate III in Retail Services
  • Certificate IV in Retail Management
  • Diploma of Retail Leadership

For more information about these courses, call our tollfree number 1800 732 066 or click below.

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Food Safety Training

Food Safety training provides you with an extensive understanding of the role a Food Safety Supervisor must play within the workplace.

Whether you are legally required to or not, having a qualified food safety supervisor in your team can only benefit your business.

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Professional Development and Workshops

NRA has developed a suite of Professional Development and Workshop sessions to choose from that can be customised and delivered in your business at times convenient to your team.

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Foundation Skills for your Future Program

The National Retail Association has joined the panel of pre-approved service providers (registered training organisations) available to support employers, industry organisations, and participants, to develop and deliver the Australian Government’s $52.5 million Foundation Skills for Your Future Program over four years, to 30 June 2023. We will do this by supporting Australians as they undertake further education and training, remain in employment, or change jobs.

The National Retail Association will support eligible Australians to develop critical language, literacy, numeracy, and digital (LLND) skills that are required by employers and industry, to meet current and future skills needs.

 

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VET Industry Engagement

NRA holds a VET Industry Advisory Organisation (VETIAO) Services Agreements with the Department of Employment, Small Business and Training for the provision of Industry Intelligence related to Queensland retail.

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Retail Career Resources

Jobs in retail are often considered to be something people do while they’re studying or waiting to enter another workforce. However, the Australian retail industry is vibrant and ever changing with opportunity for career advancement and job satisfaction. In every sector, the retail industry is changing rapidly as it adjusts to service customers who through technology have much more choice. This is bringing exciting new trends and innovations to the industry.
Employing over 400,000 young people Australia wide, the Retail industry is made up of many different sectors, each offering rewarding career pathways. You can download and read about some of these on our free Retail is Your Future resources.

Acknowledgement: These resources have been adapted from Service Skills South Australia’s, Retail Executive Program.

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This course is really helpful and has made the chances of me getting a job a lot easier, as it has given me more experience and skills.

Certificate II in Retail Services - Breanna L.

This course was great for me, I've been a stay at home mum for 12 years and was so nervous about getting out and getting job ready. I have built up so much confidence I never had and I had a feel of what it would be like to work and I loved it. Great course overall.

Certificate II in Retail Services - Sarah M.

The training provided was informative and emphasised real-world experiences. The trainer (Suzi) was friendly and approachable, whilst also maintaining a professional environment that ensures a focus of learning. Given the current health crisis, the NRA has done an excellent job in pivoting towards an online-only approach.

Certificate III in Retail - David M.

One thing I really enjoyed about this course was my amazing teacher Suzi! She made the course a lot less stressful and easier to understand. Suzi is an angel, she pushed us to succeed, she is very good at her job and I am so lucky and honoured to have her by my side throughout the whole process. I have learnt a lot in this course, I feel confident in myself and I am looking forward to jumping straight into the retail industry. I strongly recommend anyone that is looking into starting this course, to definitely give it a go. I am 100% glad that I decided to do this course, and I feel more confident jumping into work. Thank you Suzi and everyone else for this amazing journey and opportunity.

Certificate III in Retail - Emily B.

I loved every bit of the retail course with both trainers. They were great at ensuring all of their students were on task and weren't struggling at all! And if we were in need of a deeper explanation, or a different way, they did just that! I found my experience amazing and pleasant, and I was actually quite sad it has finished because it was so enjoyable!

Certificate III in Retail - Hailie A.B.

I thoroughly enjoyed my time training with Suzi and the TTW team. They were all very welcoming and were so helpful throughout the duration of the course. Everyone was included and we all got along really well. If I were to study with the TTW team again, I hope I would get Suzi as my teacher.

Certificate III in Retail - Mackenzie B.

I enjoyed the course, Suzi Glover is an awesome trainer who is both funny and helpful, she makes doing the course interesting. It was also a safe environment to learn in and ask questions without being judged.

Certificate III in Retail - Shauna L.S

Highly recommend the NRA for studying/completing a certificate. The trainers were very nice, helpful, and provided students with as much help as they could give us. The certificate work was hard but not incredibly difficult, the questions were easy to understand and the website is easy to figure out. I highly recommend this course and this company as I enjoyed learning and felt very welcomed and assisted during my studies.

Certificate III in Retail - Tifini P.

The trainers were fantastic! Always wanted to teach and were always polite and understanding of others. The course had a strict timetable that the trainers followed excellently. I would highly recommend doing this course if you have not worked in retail before as it provides essential skills and experiences that will help you thrive in any retail career.

Certificate III in Retail - Zachary H.

Policies

View our NRA Student Attendance and Academic Progression Policy.

Our Student Handbook provides you with all you need to know about our courses and what you may expect during your time with us.

The NRA RTO registration code is 0712.

As a Skills Assure Supplier The National Retail Association is required to publish audit information in relation to our compliance with the Australian Quality Training Framework (AQTF). Please click here to view a summary of the AQTF audit information.

RTO registration code 0712