The National Retail Association (RTO registration code 0712) is one of Australia’s leading Training Organisations for the retail industry. Our experienced Training team delivers a wide range of qualifications and courses nationally.

Training is an investment in your business and in your industry.  The return is a loyal workforce with the right skills for your workplace. Each year we help our members increase sales, train staff and improve management practices through our real-world and relevant programs.

Our programs are customised to specific requirements, and we work closely with both employers and individuals to recognise any existing skills or training programs.  This ensures that our training is complementary to the needs of each unique business and person.

People Leadership Program

Many organisations are investing in education to ensure their managers and leaders have the skills to lead their teams and future workforce effectively. Our People Leadership Program is a comprehensive program that delivers critical skills such as effective communication, negotiation and resilience.

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Retail Industry Skills Partnership

Training brings new ideas, enthusiasm and a fresh approach.   Through on the job learning, trainees can acquire practical skills, tailored to the needs of your business and industry.

The NRA Retail Industry Skills Partnership is making it easier for Queensland employers to take on trainees and create skilled careers for your existing workers.

NRA now has in place a new state wide, one point of contact for employers.   NRA Trainer and Skills Partner Jacqui Braddon will provide advice about skills and workforce development.   Jacqui will help to streamline information about training and traineeships, and help you find information about what subsidised training and employer incentives are available in Queensland.

To find out more, just contact Jacqui on

Meet Jacqui Braddon, our Trainer and Skills Partner 

The Retail Industry Skills Partnership is an Advancing Apprentices Fund initiative, proudly funded by the Queensland Government.

Ready for Retail

Retail is the second largest employing industry in Australia.  It is the largest employer of young workers and women, and offers job opportunities in all regions.  Retail is a fantastic way for people to start their working life, or to make a career change into.

The NRA has delivered our Ready for Retail course to over 500 participants over the last 3 years, with high job outcomes and course completion rates.

We collaborate with community organisations, job actives and businesses that share our core value of preparing people from diverse backgrounds to work effectively in the retail industry.

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Accredited Qualifications

The NRA Training and Development team specialise in retail training and offer the following accredited training courses.

  • Certificate I in Retail Services
  • Certificate II in Retail Services
  • Certificate III in Retail Services
  • Certificate IV in Retail Management
  • Diploma of Retail Leadership

For more information about these courses, call our tollfree number 1800 732 066 or click below.

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Food Safety Training

Food Safety training provides you with an extensive understanding of the role a Food Safety Supervisor must play within the workplace.

Whether you are legally required to or not, having a qualified food safety supervisor in your team can only benefit your business.

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Professional Development and Workshops

NRA has developed a suite of Professional Development and Workshop sessions to choose from that can be customised and delivered in your business at times convenient to your team.

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VET Industry Engagement

NRA holds a VET Industry Advisory Organisation (VETIAO) Services Agreements with the Department of Employment, Small Business and Training for the provision of Industry Intelligence related to Queensland retail.

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View our NRA Student Attendance and Academic Progression Policy.

Our Student Handbook provides you with all you need to know about our courses and what you may expect during your time with us.

The NRA RTO registration code is 0712.

As a Pre-qualified Supplier under the User Choice 2016 – 2017 program, National Retail Association is required to publish audit information in relation to our compliance with the Australian Quality Training Framework (AQTF). Please click here to view a summary of the AQTF audit information.

RTO registration code 0712