FEATURED COURSE:
Dealing with Aggressive and Abusive Customers
In today’s retail environment customer facing staff are often required to deal with a challenging range of aggressive, disrespectful and abusive customers. This scenario has become more acute during and after Covid, meaning retail staff need to be equipped to professionally and safely deal with any instances. In this short course facilitated by the NRA, participants will build their confidence and resilience whilst gaining critical skills and techniques that enable them to effectively handle escalating customer situations in a safe way.
NOW OPEN TO ENROLLWhat we offer
The NRA Retail Institute (RTO registration code 0712) is one of Australia’s leading training organisations for the retail industry. Our experienced training team delivers a wide range of accredited and non-accredited qualifications and courses nationally.
Each year, our training team helps retailers around Australia train staff, increase sales and improve management practices through our real-world programs. All training programs are designed to specific requirements, and we work closely with both employers and individuals to recognise any existing skills to ensure that our training is complementary to the needs of each unique business and person.
In addition to our packaged courses, our team can also work with you to tailor a course that meets your requirements.