The National Retail Association (RTO registration code 0712) is one of Australia’s leading Training Organisations for the retail industry. Our experienced Training Team delivers a wide range of qualifications and courses nationally.

Upskilling your existing staff through training or employing trainees provides real benefits to your business.

Retention
Investing in training shows that your business values its staff and you are more likely to retain them.

Keeping current with technology changes
Retail and technology is constantly changing. Regular training ensures your staff keep up with your compliance and the latest technology.

Better job satisfaction
Staff training supports your staff to upskill and take on new roles resulting in better job satisfaction and more motivated staff.

Keeping competitive
Ensuring your employees’ skills and knowledge are up-to-date can grow your business and boost its competitiveness.

Grow your business
Training is an investment in your business and in your industry. The return is a loyal workforce with the right skills for your workplace.

Each year, the NRA Training Team helps our members train staff, increase sales and improve management practices through our real-world programs. All training programs are customised to specific requirements, and we work closely with both employers and individuals to recognise any existing skills to ensure that our training is complementary to the needs of each unique business and person.

Qualifications & Courses

Technology in Retail

The continuing increased demand from customers for online and social media interactions means that technology is an essential area for all businesses to be competent in and can help improve your business. However, many retailers are unsure of where to start.
We have a number of projects and activities that can help retailers decide what to spend time and money on for the best return in investment.

Find Out More
People Leadership Program

Many organisations are investing in education to ensure their managers and leaders have the skills to lead their teams and future workforce effectively. Our People Leadership Program is a comprehensive program that delivers critical skills such as effective communication, negotiation and resilience.

Find Out More
Ready for Retail

Retail is the second largest employing industry in Australia.  It is the largest employer of young workers and women, and offers job opportunities in all regions.  Retail is a fantastic way for people to start their working life, or to make a career change into.

The NRA has delivered our Ready for Retail course to over 500 participants over the last 3 years, with high job outcomes and course completion rates.

We collaborate with community organisations, job actives and businesses that share our core value of preparing people from diverse backgrounds to work effectively in the retail industry.

Find out more
Accredited Qualifications

The NRA Training and Development team specialise in retail training and offer the following accredited training courses.

  • Certificate I in Retail Services
  • Certificate II in Retail Services
  • Certificate III in Retail Services
  • Certificate IV in Retail Management
  • Diploma of Retail Leadership

For more information about these courses, call our tollfree number 1800 732 066 or click below.

Find out more
Food Safety Training

Food Safety training provides you with an extensive understanding of the role a Food Safety Supervisor must play within the workplace.

Whether you are legally required to or not, having a qualified food safety supervisor in your team can only benefit your business.

Learn More
Professional Development and Workshops

NRA has developed a suite of Professional Development and Workshop sessions to choose from that can be customised and delivered in your business at times convenient to your team.

Learn More
VET Industry Engagement

NRA holds a VET Industry Advisory Organisation (VETIAO) Services Agreements with the Department of Employment, Small Business and Training for the provision of Industry Intelligence related to Queensland retail.

Learn More
Retail Career Resources

Jobs in retail are often considered to be something people do while they’re studying or waiting to enter another workforce. However, the Australian retail industry is vibrant and ever changing with opportunity for career advancement and job satisfaction. In every sector, the retail industry is changing rapidly as it adjusts to service customers who through technology have much more choice. This is bringing exciting new trends and innovations to the industry.
Employing over 400,000 young people Australia wide, the Retail industry is made up of many different sectors, each offering rewarding career pathways. You can download and read about some of these on our free Retail is Your Future resources.

Acknowledgement: These resources have been adapted from Service Skills South Australia’s, Retail Executive Program.

Learn More

Great materials! Enjoyed the different mediums [clips,text,etc] and enjoyed activities which got us to think outside the box. Training was spot on.

Kazazz Jewellery – People Leadership Workshop Participant

NRA have customised the Certificate IIII in Retail to our business needs which works for our participants. The high quality of trainers and the support they provide to our students is above and beyond. Suzi not only is a fabulous trainer, she exceeds expectations with Employment Plus and the participants. We look forward to developing the collaboration we have with NRA.

The Salvation Army Employment Plus

As a team we are a lot happier and all my volunteers now work great together. They are a lot more proud of the store and of their duties. I no longer have to ask for tasks to be done as they all work together and find what needs to be done or tidied. We are also on 6 months in a row of making budget which never happened before.

Salvation Army WA Store Manager - LEAD Program Participant

"I have never done any formal training in management, and found this program very informative and of immense benefit for myself. Running small business budgets are tight, and training and professional development don’t always make it to the ‘have to have’ list. I was actually pleasantly surprised by the quality of this program, based on the no cost involved. I felt very comfortable and inclusive in all the groups of women I attended the course with. The presenter was very knowledgeable and engaging in her manner, and the program was content rich and offered practical guidance and tips on managing people. I highly recommend this program to anyone in a managerial position, or about to embark on a career in HR management."

Inhouse Bathrooms Pty Ltd - Participant

Policies

View our NRA Student Attendance and Academic Progression Policy.

Our Student Handbook provides you with all you need to know about our courses and what you may expect during your time with us.

The NRA RTO registration code is 0712.

As a Pre-qualified Supplier under the User Choice 2016 – 2017 program, National Retail Association is required to publish audit information in relation to our compliance with the Australian Quality Training Framework (AQTF). Please click here to view a summary of the AQTF audit information.

RTO registration code 0712