Making learning and professional development an essential component of your business is an excellent retention strategy, as well as important to ensure you are developing the skills and knowledge your employees need to help grow your organisation.

By offering consistent and reliable accredited training across your organisation, you are offering your employees a career pathway rather than just a job.  Enabling your employees to gain a formal qualification can grow loyalty in your workforce, and confidence in those who come into contact with your business.

In-house training can often be mapped to accredited qualifications and employees credited for knowledge and skills they have already developed.   Training is often linked to on the job tasks, making it in-house and reducing costs associated with travel time and being out of the business.

The NRA Training and Development team specialises in retail training and offers the following accredited training courses.


For more information about these courses, call our toll free number 1800 732 066 or complete an online enquiry form.

Certificate II in Retail Services

The SIR20216 Certificate II in Retail qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.


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Certificate III in Retail Services

The SIR30216 Certificate III in Retail qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required.


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Certificate IV in Retail Management

The SIR40316 Certificate IV in Retail Management qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

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Diploma of Retail Leadership

The SIR50116 Diploma of Retail Leadership qualification reflects the role of individuals who manage a retail business, multiple retail stores or departments, following a business strategy to deliver profitable results for the organisation. These individuals support senior management and provide leadership to retail teams. They plan and evaluate the work of self and others, operating with autonomy and responsibility for personal outputs.


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