This course reflects the role of individuals who manage a retail business, multiple retail stores or departments, following a business strategy to deliver profitable results for the organisation. These individuals support upper management and provide leadership to retail teams. They plan and evaluate their own work and of others, operating with autonomy and responsibility.
This course is designed for individuals who work in a diverse range of retail settings and allows you to enhance and refine your existing management skills in the retail sector. It provides the knowledge required by those who hold or wish to hold higher management positions.View course brochure
Contact the NRA training team to find out which subsidies & assistance programs you are eligible for.
This course is designed for those who are providing support to upper management in a larger retail or wholesale outlet or who are responsible for managing a retail store or wholesale outlet. These individuals may look after a team and must understand the proper role of not just a manager, but a leader.
How will the course be delivered?
The NRA Retail Institute tailors each course to the individual or company, ensuring the delivery method is designed to provide optimal learning for all individuals. This includes the flexible offering of online, in-person and blended courses.
What jobs can this lead to?
Individuals with this qualification may be able to perform roles of similar nature to: retail buyer, merchandise planner, recruitment, budget manager, sales manager, area/regional manager. It can also lead to roles that manage large retails, business-to-business enterprises, or business-to-business outlets.
Are there any entry requirements?
Entry to this qualification is open to individuals who:
- Have achieved a SIR40316 Certificate IV in Retail Management
- have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in the core units competency from SIR40316 Certificate IV in Retail Management.
A Language, Literacy and Numeracy [LLN] assessment is required as part of the enrolment process. Where results show that additional support is needed, entry to the course will be reviewed on a case by case basis.
How am I assessed?
The assessment process will include the gathering of evidence to demonstrate the individuals’ competence. The assessment requirements will be clearly advised at the beginning of each unit. All required tasks must be completed to achieve competence within the specified unit.
Can I apply for RPL (Recognition of Prior Learning) or credit transfers for this qualification?
Yes, RPL is available for this qualification – please contact the NRA Retail Institute team on training.nra.net.au for more information.
Why the National Retail Association?
The NRA Retail Institute services are delivered by highly trained and qualified in-house staff with combined decades of experience and industry knowledge. Our approach is flexible and cost-effective, working closely with individuals to determine eligibility for funding options and recognition of prior learning to ensure you are always getting the most value for money.
SIRRSTR001 Undertake strategic planning
This unit describes the performance outcomes, skills and knowledge required to analyse the operating environment and use results to develop, implement and review a retail strategy.
SIRXCHA002 Lead the change process
This unit describes the performance outcomes, skills and knowledge required to identify, plan for and evaluate organisational change.
SIRXMGT003 Provide leadership to others
This unit describes the performance outcomes, skills and knowledge required to lead others to deliver the organisational vision through the development of performance plans and demonstration of leadership behaviours.
SIRRRTF003 Drive retail profitability
This unit describes the performance outcomes, skills and knowledge required to interpret financial information for a retail business, and to identify, promote and implement strategies to positively impact the business financials.
(choose at least 3 from the list below)
BSBWOR501 Manage personal work priorities and professional development
This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.
BSBLED501 Develop a workplace learning environment
This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.
BSBHRM506 Manage recruitment , selection and induction processes
This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures.
BSBWHS501 Ensure a safe workplace
This unit describes the skills and knowledge required to establish, maintain and evaluate the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements
SIRXSLS004 Drive retail sales
This unit describes the performance outcomes, skills and knowledge required to develop and implement a plan to drive sales results in a retail marketplace.
SIRXRSK003 Manage risk in a retail environment
This unit describes the performance outcomes, skills and knowledge required to manage risks across a retail organisation, department or function. This includes establishing the risk context, assessing and treating risks.
BSBLDR503 Communicate with influence
This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.
BSBLDR501 Develop and use emotional intelligence
This unit covers the development and use of emotional intelligence to increase selfawareness, self-management, social awareness and relationship management in the context of the workplace.
(choose up to 3 from the list below)
BSBCUS401 Coordinate implementation of customer service strategies
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
SIRRINV002 Control stock
This unit describes the performance outcomes, skills and knowledge required to process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.
BSBMGT502 Manage people performance
This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
BSBMGT517 Manage operational plan
This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
BSBFIM501 Manage budgets and financial plans
This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation.
SIRRRTF002 Monitor retail store financials
This unit describes the performance outcomes, skills and knowledge required to manage retail store financials by controlling costs, managing rosters and stock levels, and reviewing financial performance.
BSBLED401 Develop teams and individuals
This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.
The NRA Retail Institute is a nationally Registered Training Organisation (RTO Code 0712) that delivers training throughout Australia, including all states and regional areas. Train with us and make sure you have the necessary skills and foundation set up to compete and thrive in the ever-growing online marketplace.