Course description

Do you want to want to enhance your skills to improve your online business capacity?

This course will help you to make better use of online platforms such as Facebook and Instagram, and to improve your marketing reach, as well as teach you how to interpret and effectively utilise data from your site.

In the current climate where online sales are overtaking physical store sales, it is imperative to be fluent in how to effectively market your brand online, and how to run operational tasks as efficiently as possible. The SIRSS00015 Online Retail Coordination Skill Set will provide the skills associated with the day-to-day running of an online business.

There are no qualification entry requirements to this skill set and you have the complete flexibility to enrol in either one, two, three or all four units. The delivery for this skill set is fully online with trainer-led online tutorials to support your learning. These trainer-led tutorials will be held on the below dates and run from 2:30-4:00pm AEST, whereas the actual course can be completed at your own pace.

Additional one-on-one online support can also be booked in by contacting our team on [email protected] or 1800 732 066.

*You may be eligible for government subsidies to offset the cost of this course – eligibility criteria apply. Please speak to us about your eligibility, and various payment options.

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SIRXECM001 - Monitor and interpret online data analytics

 

The SIRXECM001 – Monitor and interpret online data analytics unit describes the performance outcomes, skills and knowledge required to monitor and interpret online data related to the performance of an ecommerce site. It requires the ability to access and review data, determine effectiveness of ecommerce activity and make recommendations for future improvements.

It applies to individuals working in operational roles in a diverse range of businesses that operate online to sell products and services. They operate with some independence, under limited supervision and guidance from others, and within established organisational policies and procedures.

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SIRXMKT002 - Use social media to engage customers

The SIRXMKT002 – Use social media to engage customers unit describes the performance outcomes, skills and knowledge required to manage the use of social media platforms to interact with customers and promote products and services.

It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts that have a social media presence. They operate independently with some responsibility for decision making, and within established organisational policies and procedures.

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SIRXECM002 - Prepare digital content

The SIRXECM002 – Prepare digital content unit describes the performance outcomes, skills and knowledge required to prepare written and visual digital content for use across online platforms and ecommerce sites. It requires the ability to determine content requirements, create content that aligns with both organisational and customer needs, and complete content uploading.

It applies to individuals working in operational roles in a diverse range of businesses that operate online to sell products and services. They operate with some independence, under limited supervision and guidance from others, and within established organisational policies and procedures.

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SIRXCEG006 - Provide online customer service

The SIRXCEG006 – Provide online customer service unit describes the performance outcomes, skills and knowledge required to interact with customers using online communication tools. It requires the ability to provide information to customers, handle customer difficulties, and provide customer service and support in an online environment.

It applies to individuals who interact with customers online in a diverse range of businesses with an online presence. They operate with some independence, under limited supervision and guidance from others, and within established organisational policies and procedures.

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The NRA Retail Institute is a nationally Registered Training Organisation (RTO Code 0712) that delivers training throughout Australia, including all states and regional areas. Train with us and make sure you have the necessary skills and foundation set up to compete and thrive in the ever-growing online marketplace.

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