Many organisations are investing in education to ensure their managers and supervisors have the skills to lead their teams and future workforce effectively. Our People Leadership Program delivers critical skills for people managers such as effective communication, negotiation skills and how to build resilience within teams.

 

Key Skills

Communication Skills

Management Techniques

Resilience Skills

Our workshops are ideal for store managers or any one leading and working with teams.

Program Information

Course Outline

The People Leadership Program consists of 5 modules including:

Module 1: Communication
• Communication
• Influence and Persuasion Skills
• Change
• Change Management

Module 2: People Management
• Understanding people capabilities
• Situational leadership
• Succession planning
• Managing a diverse workforce
• Managing my team for retention
• Employee engagement
• Coaching and the GROW model

Module 3: Leading My Team
• Problem solving
• Root cause analysis
• Decision making
• Managing performance
• Performance management
• Must have conversations

Module 4: Inspire My Team
• Management V’s Leadership
• Delegation in Practice
• What a GREAT Team Looks Like
• Inspire My Team to Engage With Our Customers

Module 5: Resilience
• What is resilience and why do we need it?
• The Johari Window
• What is stress and how does this affect us?
• How does low resilience affect our team and business?
• Tools to build resilience everyday
• Creating an environment of resilience for my team

 

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