Many organisations are investing in education to ensure their managers and supervisors have the skills to lead their teams and future workforce effectively. Our People Leadership Program delivers critical skills for people managers such as effective communication, negotiation skills and how to build resilience within teams.

 

Key Skills

Communication Skills

Management Techniques

Resilience Skills

Our workshops are ideal for store managers or any one leading and working with teams.

Program Information

Course Outline

The People Leadership Program consists of 5 modules including:
 
Module 1: Communication
• Communication
• Influence and Persuasion Skills
• Change
• Change Management

 
Module 2: People Management
• Understanding people capabilities
• Situational leadership
• Succession planning
• Managing a diverse workforce
• Managing my team for retention
• Employee engagement
• Coaching and the GROW model

 
Module 3: Leading My Team
• Problem solving
• Root cause analysis
• Decision making
• Managing performance
• Performance management
• Must have conversations

 
Module 4: Inspire My Team
• Management V’s Leadership
• Delegation in Practice
• What a GREAT Team Looks Like
• Inspire My Team to Engage With Our Customers

 
Module 5: Resilience
• What is resilience and why do we need it?
• The Johari Window
• What is stress and how does this affect us?
• How does low resilience affect our team and business?
• Tools to build resilience everyday
• Creating an environment of resilience for my team

 

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Upcoming Events

31
Jan

FREE WEBINAR | Technology in Retail – Promotions Management

FREE WEBINAR: Technology in Retail – Promotions Management In this second FREE interactive webinar Professor Gary Mortimer, from QUT Business...

FREE WEBINAR: Technology in Retail – Promotions Management In this second FREE interactive webinar Professor Gary Mortimer, from QUT Business School, discusses different promotional techniques and the types of data we should track to measure the success of your strategies. Gary will answer questions relating to how to best approach...

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27
Mar

FREE WEBINAR | Technology in Retail – Loyalty

FREE WEBINAR: Technology in Retail – Loyalty In this third FREE interactive webinar Professor Gary Mortimer, from QUT Business School,...

FREE WEBINAR: Technology in Retail – Loyalty In this third FREE interactive webinar Professor Gary Mortimer, from QUT Business School, discusses different types of loyalty programs and which is best for your business. Professor Mortimer will delve into the finer details of loyalty, rewards and incentives and the aims of...

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