Many organisations are investing in education to ensure their managers and supervisors have the skills to lead their teams and future workforce effectively. Our People Leadership Program delivers critical skills for people managers such as effective communication, negotiation skills and how to build resilience within teams.

 

Key Skills

Our workshops are ideal for store managers or any one leading and working with teams.

Program Information

Course Outline

The People Leadership Program consists of 5 modules including:
 
Module 1: Communication
• Communication
• Influence and Persuasion Skills
• Change
• Change Management

 
Module 2: People Management
• Understanding people capabilities
• Situational leadership
• Succession planning
• Managing a diverse workforce
• Managing my team for retention
• Employee engagement
• Coaching and the GROW model

 
Module 3: Leading My Team
• Problem solving
• Root cause analysis
• Decision making
• Managing performance
• Performance management
• Must have conversations

 
Module 4: Inspire My Team
• Management V’s Leadership
• Delegation in Practice
• What a GREAT Team Looks Like
• Inspire My Team to Engage With Our Customers

 
Module 5: Resilience
• What is resilience and why do we need it?
• The Johari Window
• What is stress and how does this affect us?
• How does low resilience affect our team and business?
• Tools to build resilience everyday
• Creating an environment of resilience for my team

 

Latest News

Small Business Digital Champions: Events to help your business

As Small Business Digital Champions, the National Retail Association is here to help you find the best ways to...

As Small Business Digital Champions, the National Retail Association is here to help you find the best ways to incorporate technology into your business. There are free or low-cost events offering advice and information for small businesses. See below for what’s on in your state or territory. Events by State     NSW  Bizruption 17...

Read More

The power of two: How Traditional and Digital Marketing Can Work Together for your Business

Rapid developments in technology have caused retail businesses (whether enterprise, SME, or startup) to adapt. Today’s market is more...

Rapid developments in technology have caused retail businesses (whether enterprise, SME, or startup) to adapt. Today’s market is more competitive, making it crucial for brands and companies to step up and keep pace with all the changes. As retailers, we bet that you've asked yourself — “Should I stick...

Read More

Upcoming Events

27
Mar

FREE WEBINAR | Technology in Retail – Loyalty

FREE WEBINAR: Technology in Retail – Loyalty In this third FREE interactive webinar Professor Gary Mortimer, from QUT Business School,...

FREE WEBINAR: Technology in Retail – Loyalty In this third FREE interactive webinar Professor Gary Mortimer, from QUT Business School, discusses different types of loyalty programs and which is best for your business. Professor Mortimer will delve into the finer details of loyalty, rewards and incentives and the aims of...

Read More
29
May

FREE WEBINAR | Technology in Retail – Inventory

In this fourth FREE interactive webinar Professor Gary Mortimer, from QUT Business School, discusses the importance of analysing your...

In this fourth FREE interactive webinar Professor Gary Mortimer, from QUT Business School, discusses the importance of analysing your inventory and how to do this. Inventory management is challenging and Professor Mortimer will provide you direction and answers in the balancing act that is inventory management. You will learn: The risks...

Read More