The People Leadership Program consists of 5 modules including:
Module 1: Communication
• Communication
• Influence and Persuasion Skills
• Change
• Change Management
Module 2: People Management
• Understanding people capabilities
• Situational leadership
• Succession planning
• Managing a diverse workforce
• Managing my team for retention
• Employee engagement
• Coaching and the GROW model
Module 3: Leading My Team
• Problem solving
• Root cause analysis
• Decision making
• Managing performance
• Performance management
• Must have conversations
Module 4: Inspire My Team
• Management V’s Leadership
• Delegation in Practice
• What a GREAT Team Looks Like
• Inspire My Team to Engage With Our Customers
Module 5: Resilience
• What is resilience and why do we need it?
• The Johari Window
• What is stress and how does this affect us?
• How does low resilience affect our team and business?
• Tools to build resilience everyday
• Creating an environment of resilience for my team