Industry Skills Advisor

The National Retail Association is working with the Department of Employment, Small Business and Training (DESBT) to provide evidence based industry advice on the Retail and Personal Services sectors in Queensland through an Industry Skills Advisor (ISA).

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Jobs Queensland – Anticipating Future Skills Project

Jobs Queensland is tasked by the Queensland Government to undertake research and provide advice on future skills needs. The Anticipating Future Skills project, which entails the economic modelling of future scenarios, is one of the ways in which Jobs Queensland is performing this work.

The results of the report harvested intelligence from a broad range of industry sectors.

One significant ‘take away’ for retail is that to 2022, it will remain the second largest employing industry in Queensland and the importance of workforce planning.

We need to consider:

  • What does our future workforce look like?
  • As an employer, do I need to re-assess workforce needs?
  • What skills does/will our workforce require?

You can visit the site for further information about Jobs Queensland at this link:


Industry Reference Committee

The AISC National Industry Insights Report is a collection of information, data and insights for individual industry sectors. It captures industry information about skills, training and employment and the labour market. You can find this report for Retail and Wholesale here.

The AISC report supports Industry Reference Committees (IRCs) to ensure the design and development of training packages meet the current and future skills needs of the industry.

The key skills for the Retail and Wholesale industry identified in the Wholesale, Retail and Personal Services IRC Industry Skills Forecast 2019 are:

  • Soft skills such as:
    • Resilience, stress tolerance and flexibility
    • Problem solving
    • Emotional intelligence
    • Critical thinking, and
  • Generic skills such as:
    • Learning agility and information literacy
    • Language, Literacy and Numeracy
    • Design adaptability
    • Communication and Collaboration
    • Financial
    • Technological
    • Managerial and Leadership
    • Data analysis
    • Environmental and Sustainability
    • Entrepreneurial


Simone Hoffmann is a member of the Wholesale and Retail Industry Reference Committee and can include your feedback on industry in IRC consultations. Please email for more information.