The relationship between online and physical retail

Written by Brian Walker, CEO and Founder: Retail Doctor Group “Consumers have a different path to purchase. They don’t shop...

Written by Brian Walker, CEO and Founder: Retail Doctor Group “Consumers have a different path to purchase. They don’t shop less than they used to; it is just that the footsteps went online. You have to think differently in how you engage with users.” – Margo Georgiadis Is consumer behaviour changing as...

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What’s your top question for Consumers?

Written by Anastasia Lloyd-Wallis, Retail Doctor Group One of the first things I ask retailers when looking at their retail...

Written by Anastasia Lloyd-Wallis, Retail Doctor Group One of the first things I ask retailers when looking at their retail strategy is just how well do they actually know their consumers?  What I can tell you from experience is that not only do they not know them well; the opportunities...

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Message from the CEO – 25 September 2018

It’s no secret we’re addicted to our phones – just think about the panic most of us feel at...

It’s no secret we’re addicted to our phones – just think about the panic most of us feel at the thought of losing ours! While it’s also no secret these little devices have revolutionised our industry, the latest research from Salesforce suggests they are going to play an even greater...

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Message from the CEO – 7 August 2018

It’s 10.24pm and I’ve messaged a retail chat bot. I get a response within 20 seconds. After a few...

It’s 10.24pm and I’ve messaged a retail chat bot. I get a response within 20 seconds. After a few exchanges, I had everything I needed organised.  None of us would have imagined this even a few years ago, that conversational commerce with all the money and resources needed to implement,...

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What retailers need to know about the Queensland Container Refund Scheme

The Queensland Container Refund Scheme (CRS) launches on 1 November this year. Under the scheme, a 10 cent refund will...

The Queensland Container Refund Scheme (CRS) launches on 1 November this year. Under the scheme, a 10 cent refund will be provided to consumers for eligible, empty drink containers between 150ml and 3L in size that are returned to a participating Container Refund point. What retailers need to know The CRS will primarily affect...

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Retailers and landlords welcome ACCC authorisation of framework for retail innovation, activation

The Shopping Centre Council of Australia (SCCA) and the National Retail Association (NRA) have welcomed today’s determination by the...

The Shopping Centre Council of Australia (SCCA) and the National Retail Association (NRA) have welcomed today’s determination by the Australian Competition and Consumer Commission (ACCC) to re-authorise the Casual Mall Licensing Code of Practice. The Code, which provides for the balanced and consistent management of casual mall licensing in shopping...

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RETAILERS IN FOR A $48bil, PRE-CHRISTMAS WINDFALL

The National Retail Association (NRA) has today predicted consumers are on track to drop a hefty $48 billion on...

The National Retail Association (NRA) has today predicted consumers are on track to drop a hefty $48 billion on festive cheer, during the busiest time of year for the nation’s retailers.  NRA CEO Dominique Lamb said despite sluggish retail spending, Aussie retailers will be run off their feet from next...

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The real cost of surcharging

Written by Dominique Lamb, CEO, NRA Adding a surcharge to card payments is a contentious business practice. Generally speaking, it...

Written by Dominique Lamb, CEO, NRA Adding a surcharge to card payments is a contentious business practice. Generally speaking, it needlessly annoys customers and compromises loyalty to your business. That’s why most businesses don’t surcharge. From September 1 this year, the Reserve Bank’s new surcharging rules will apply to small and...

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Supply chains matter for compliance

The Fair Work Ombudsman, Natalie James, is putting all retailers on notice when it comes to neglecting labour supply...

The Fair Work Ombudsman, Natalie James, is putting all retailers on notice when it comes to neglecting labour supply chains. James says that "a company that cares about its reputation and recognises the growing value of that reputation in a competitive market place must take an interest in what’s...

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Omnichannel and the new consumer habits

Omnichannel, multichannel, microsites, geotargeting, C2B and big data. Keeping up with the latest trends and buzzwords is difficult for...

Omnichannel, multichannel, microsites, geotargeting, C2B and big data. Keeping up with the latest trends and buzzwords is difficult for most small to medium retailers who often don’t have the time or resources to focus heavily on the expectations of consumers when it comes to digital.Omnichannel, to put it simply...

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Extending public holiday trading hours for Perth

General retail shops in the Perth metropolitan area will now be able to operate from 8am to 6pm on...

General retail shops in the Perth metropolitan area will now be able to operate from 8am to 6pm on Western Australia Day, 6 June. In a move to gradually ease retail training restrictions, Michael Mischin, commerce minister, said the extra trading hours would mean greater convenience, choice and flexibility...

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Think globally, act locally

Late last week, I had the pleasure of attending the Innovation and Investment Summit, part of the Queensland Government’s...

Late last week, I had the pleasure of attending the Innovation and Investment Summit, part of the Queensland Government’s Advance Queensland Initiative.Throughout the summit, some of the world’s best visionaries in technology and innovation came together to share their insights and empower delegates to harness innovation. Each of the...

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Australia has been named as a global leader in moving towards a cashless future

In a new global report, “The Cashless Journey,” MasterCard Advisors tracked how 33 major economies are progressing from cash-based...

In a new global report, “The Cashless Journey,” MasterCard Advisors tracked how 33 major economies are progressing from cash-based to cashless societies. The report identifies new technologies, government programs and consumer preferences as key factors that are driving this shift, creating more productive and inclusive economies.Cash still accounts for...

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Change to misuse of market power law

As a result of the Harper Review into competition policy, the Federal Government announced that it will legislate to...

As a result of the Harper Review into competition policy, the Federal Government announced that it will legislate to amend Section 46 of the Competition and Consumer Act - the misuse of market power provision.The Harper Review found that Australia's current misuse of market power provision is not reliably...

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Introducing Visa Developer

Merchants are increasingly serving connected consumers who want to shop anytime, anywhere and with any device.  With Visa Developer,...

Merchants are increasingly serving connected consumers who want to shop anytime, anywhere and with any device.  With Visa Developer, merchants can create innovative retail experiences and offer a more secure and seamless shopping experience.The recent launch of Visa Developer offers access to some of the most popular Visa products...

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