It’s 10.24pm and I’ve messaged a retail chat bot. I get a response within 20 seconds. After a few...
It’s 10.24pm and I’ve messaged a retail chat bot. I get a response within 20 seconds. After a few exchanges, I had everything I needed organised. None of us would have imagined this even a few years ago, that conversational commerce with all the money and resources needed to implement,...
The AISC National Industry Insights Report is a collection of information, data and insights for individual industry sectors. It...
The AISC National Industry Insights Report is a collection of information, data and insights for individual industry sectors. It captures industry information about skills, training and employment and the labour market. The resource supports Industry Reference Committees (IRCs) to ensure the design and development of training packages meet the...
Through our current Ready for Retail course, we have six enthusiastic, job ready participants that will be looking for...
Through our current Ready for Retail course, we have six enthusiastic, job ready participants that will be looking for work experience placements in and around the Kingston, Brisbane area. The students we have on our course are: Job ready Trained in Certificate II in Retail Dedicated and reliable Strive to...
NRA's National Retail Training + Development Centre offers a range of high quality, customised programs for retailers, designed to increase productivity,...
NRA's National Retail Training + Development Centre offers a range of high quality, customised programs for retailers, designed to increase productivity, revenue, staff retention, customer service and leadership. All of our programs are specifically designed to suit retailers' needs, but also draw on over 80 years' combined experience across multiple fields...
Recently, the National Retail Association Training team had the pleasure of running one-day non-accredited training workshops for over 15...
Recently, the National Retail Association Training team had the pleasure of running one-day non-accredited training workshops for over 15 staff at the National Motor Museum, based in Birdwood, South Australia. Here's the lovely feedback they shared with us... "The National Retail Association was a very professional organisation to deal with from...
The customer is always right doesn’t sit well with all retailers. While you may not agree with this sentiment,...
The customer is always right doesn’t sit well with all retailers. While you may not agree with this sentiment, listening to customers’ complaints and negative feedback can often be more beneficial to the growth of a business than tossing these comments aside. Whether it be face to face, online or...
Training and Development The NRA training and development team help retailers of all sizes access specialised knowledge and industry-specific expertise...
Training and Development The NRA training and development team help retailers of all sizes access specialised knowledge and industry-specific expertise in order to grow their business. Combining our specialist skills in vocational education and development with extensive retail industry experience, our trainers provide relevant and practical training solutions. Our experience...
The National Retail Association, in conjunction with Hardware Australia are pleased to offer free* training to eligible job-seekers looking...
The National Retail Association, in conjunction with Hardware Australia are pleased to offer free* training to eligible job-seekers looking to start a career in hardware. The course aims to provide job-seekers with the skills and knowledge to work effectively in a hardware and customer service environment. This 7 week course consists...
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance...
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success. One of the most popular training programs the National Retail Association (NRA) offers is the one day Customer Service workshop. More than 350 employees have paOne of the most...
Inside Retail and Association and Communications Events have announced the finalists for the inaugural Retail Customer Excellence Awards, to...
Inside Retail and Association and Communications Events have announced the finalists for the inaugural Retail Customer Excellence Awards, to be held in Melbourne in May. The awards program was launched earlier this year and is aimed at raising the profile of Australian retail businesses that place the customer at the...
One of the most popular training programs the NRA has been delivering in recent years has been the one...
One of the most popular training programs the NRA has been delivering in recent years has been the one day Customer Service workshop. High staff turnover and a high casual workforce can make suitable professional development programs for retail staff hard to find. This is why over the past year,...
NSW and Queensland governments are both looking at banning plastic shopping bags. This issue has long been debated by governments...
NSW and Queensland governments are both looking at banning plastic shopping bags. This issue has long been debated by governments over the years. Some of Australia’s less populous states and territories have already implemented bans of certain types of plastic bags. Bans are a blunt policy response to most problems but,...