Retail Customer Excellence Award Winners

Last Wednesday 11 May delegates attended an extravagant gala dinner in Melbourne for the Retail Customer Excellence Awards hosted...

Last Wednesday 11 May delegates attended an extravagant gala dinner in Melbourne for the Retail Customer Excellence Awards hosted by our partners Inside Retail. The awards night gives recognition to retailers in Australia who are creating Customer Centric organisations that have the customers’ needs and wants engrained into every company...

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Think globally, act locally

Late last week, I had the pleasure of attending the Innovation and Investment Summit, part of the Queensland Government’s...

Late last week, I had the pleasure of attending the Innovation and Investment Summit, part of the Queensland Government’s Advance Queensland Initiative. Throughout the summit, some of the world’s best visionaries in technology and innovation came together to share their insights and empower delegates to harness innovation. Each of the visionaries...

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Moving from multi-channel to omnichannel retailing

In today’s digital world, it is not uncommon for retailers to trade through multiple channels. It's almost a mandatory...

In today’s digital world, it is not uncommon for retailers to trade through multiple channels. It's almost a mandatory accessory to have online store. Try it!In today’s digital world, it is not uncommon for retailers to trade through multiple channels. It’s almost become a mandatory accessory to have an online...

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Customer based sexual harassment prevalent in the Australian service sector

A recent study, published in Gender, Work and Organization, suggests that customer-perpetrated sexual harassment is prevalent across the Australian...

A recent study, published in Gender, Work and Organization, suggests that customer-perpetrated sexual harassment is prevalent across the Australian service sector, including the retail industry. The study, titled “‘But it’s your job to be friendly’: Employees coping with and contesting sexual harassment from customers in the service industry,” suggests that...

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Do you know your lay-by obligations?

The Queensland Office of Fair Trading recently conducted a state-wide compliance operation which highlighted that several businesses were unaware...

The Queensland Office of Fair Trading recently conducted a state-wide compliance operation which highlighted that several businesses were unaware of their lay-by obligations.  Businesses mistakenly offer customers the opportunity to pay by instalments and do not realise that under law, such an agreement constitutes a lay-by which means there...

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