Managing customer frustration with cashless transactions

Many retailers have implemented store policies against cash transactions to minimise the risk of transferring the COVID-19 virus from one...

Many retailers have implemented store policies against cash transactions to minimise the risk of transferring the COVID-19 virus from one person to another. Researches argue that objects, including polymer banknotes, can remain infectious from anywhere between 6 and 24 hours, depending on the temperature and humidity. If a person is infected,...

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Is the customer always right? Understanding customer misbehaviour and violence in the workplace

Written by Sooraj Sidhu, Workplace Advisor and Lindsay Carroll, Legal Practice Director, NRA Legal. Customer misbehaviour, aggression and violence continues...

Written by Sooraj Sidhu, Workplace Advisor and Lindsay Carroll, Legal Practice Director, NRA Legal. Customer misbehaviour, aggression and violence continues to be a challenge for employers and employees in the retail and fast food industries. Last year, the Shop Distributive and Allied Employees Association (SDA) shed light on this burgeoning issue,...

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