How do you implement customer centricity?
Earlier this month Myer announced its financial results for the 53 weeks to 30 July 2016, marking the first...
Earlier this month Myer announced its financial results for the 53 weeks to 30 July 2016, marking the first year of the New Myer strategy. Like many other ‘fit’ retail strategies today, the ‘New Myer’ strategy, aims to be truly ‘customer centric’, but what does this really mean? Customer centricity has...