How to conduct better product recalls

Product recall situations can happen to any business. It’s too late to know whether your trading partners are prepared...

Product recall situations can happen to any business. It’s too late to know whether your trading partners are prepared to act once a product needs to be removed from the marketplace. You need to understand what your partners need and what you need from them. Consumers expect faulty products to...

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Message from the CEO – 19 March 2019

Minimum wage laws are shaping up to be a key issue ahead of the impending federal election. Last week submissions...

Minimum wage laws are shaping up to be a key issue ahead of the impending federal election. Last week submissions closed for the 2018-19 Annual Wage Review and received sizeable media coverage, particularly off the back of the ACTU proposing a six per cent increase to create a ‘living wage’. With...

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Jail sentence and record fine against reckless employer sets benchmark for WHS prosecutions

Written by Zoe Brodie and Lindsay Carroll. In the first charge of reckless conduct to be successfully tried under...

Written by Zoe Brodie and Lindsay Carroll. In the first charge of reckless conduct to be successfully tried under the harmonised work health and safety legislation, a director of a Queensland roofing company has been sentenced to 12 months imprisonment for his contribution to the fatality of a 62-year-old...

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Message from the CEO – 12 March 2019

Every day there are people in the retail sector doing amazing things. For this reason, each year the NRA...

Every day there are people in the retail sector doing amazing things. For this reason, each year the NRA holds the National Retail Awards to honour those who have made extraordinary achievements in Australia’s second-largest sector. I’m pleased to announce that this year’s event will take place on September 4...

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Message from the CEO – 5 March 2019

Holding a sales event to boost revenue is a tactic as old as retail itself. However, choosing a strategy...

Holding a sales event to boost revenue is a tactic as old as retail itself. However, choosing a strategy around when to do it and what items to put on sales is an art form easier said than done. Variables such as trends, changing customer behaviour and the general economic...

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One simple question to ask your customers IRL

By Christine Moody, Brand Audits With all the discussion around the growth of online stores and the ongoing challenges with...

By Christine Moody, Brand Audits With all the discussion around the growth of online stores and the ongoing challenges with bricks-and-mortar stores, what every retailer ultimately wants is happy customers. Happy customers leads to both word-of-mouth referrals as well as long-term, repeat customers. Most retailers understand the power of the...

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NRA launches National Sustainability Committee

The NRA will launch the National Retail Association Sustainability Committee in February this year to bring together sustainability experts...

The NRA will launch the National Retail Association Sustainability Committee in February this year to bring together sustainability experts from across the retail industry to share, discuss and advance developments impacting our environment and consumer opinion. The NRA has a long history of offering retailers an opportunity to come together...

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January 1 marks WA’s New Year’s resolution to bin the plastic bag

January 1 marks WA’s New Year’s resolution to bin the plastic bag The National Retail Association (NRA) has today issued...

January 1 marks WA’s New Year’s resolution to bin the plastic bag The National Retail Association (NRA) has today issued an urgent reminder to shoppers and retailers across Western Australia that January 1 marks the beginning to the state’s New Year’s resolution to bin the plastic bag. From January 1, 2019...

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Retailers urge Labor pollies to abandon shopping trolley policy

The National Retail Association (NRA) has today urged the NSW Labor Opposition to re-think its policy announcement on abandoned...

The National Retail Association (NRA) has today urged the NSW Labor Opposition to re-think its policy announcement on abandoned shopping trolleys. Over the weekend Opposition Leader Michael Daley announced that a Labor Government would empower councils to impound abandoned trolleys within three hours while massively increasing financial penalties. NRA Manager of...

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Message from the CEO – 18 December 2018

The Australian retail sector has now well and truly turned into the final strait before Santa rides his sleigh...

The Australian retail sector has now well and truly turned into the final strait before Santa rides his sleigh into town and the NRA is forecasting it to be a sales bonanza. As revealed last week, the NRA is predicting Australians to splurge over $17.8 billion in the 10 days...

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Aussies set to splash the cash during 10-day Christmas countdown

The National Retail Association (NRA) has today forecast Aussie shoppers to splash over $17 billion dollars in the final...

The National Retail Association (NRA) has today forecast Aussie shoppers to splash over $17 billion dollars in the final ten days before Christmas. Retailers across the country are busily preparing themselves as Australians finalise last minute Christmas shopping and stock up on festive food for Christmas Day celebrations. NRA CEO Dominique...

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Retailers welcome Morrison Government action to end business-destroying double-dipping claims by casual workers

The National Retail Association (NRA) has today welcomed the announcement by the federal government that it is acting rapidly...

The National Retail Association (NRA) has today welcomed the announcement by the federal government that it is acting rapidly to prevent business-destroying double-dipping claims that are unfair and put economic growth and jobs at risk. It follows a recent Federal Court ruling that a casual truck driver, Paul Skene, employed by WorkPac was...

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Share your success story on disability employment and make a difference

Research has shown that the retail industry is one of the most open to hiring people with disability in...

Research has shown that the retail industry is one of the most open to hiring people with disability in Australia when compared to other industries. By sharing stories of success, retailers can use their influence to encourage other businesses to follow suit and create more inclusive, diverse workplaces. The NRA is...

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Message from the CEO – 4 December 2018

As the second largest employer of any industry in Australia, and the largest employer of young people, the retail...

As the second largest employer of any industry in Australia, and the largest employer of young people, the retail sector has a crucial role to play in the Australian economy. A strong retail sector means more jobs for more Australians, not to mention better access to goods and services for...

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Calling all smb owners: give yourself some time back

Written by Paige Poignand-Smith, News Xtend As a small to medium-sized business owner, you probably fill a number of roles...

Written by Paige Poignand-Smith, News Xtend As a small to medium-sized business owner, you probably fill a number of roles in a day to ensure that your business runs like a well-oiled machine, and often find yourself quite time poor. Each day involves checking your emails, swiftly moving on to delegating...

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Message from the CEO: 27 November 2018

With the fast-changing nature of the modern retail environment it is critical that the NRA stays in front of...

With the fast-changing nature of the modern retail environment it is critical that the NRA stays in front of all emerging trends. Part of this means having both relevant and broad representation in our organization’s leadership that understands fully the key issues facing retail and how to best navigate...

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