Upcoming webinar: Dealing with difficult customers

ANNOUNCEMENT Coming soon, two webinars developed to suit the retail environment, covering skills and tools which can be used to...

ANNOUNCEMENT Coming soon, two webinars developed to suit the retail environment, covering skills and tools which can be used to deal with difficult customers. In current times we have seen an increase in conflict and violence in stores when interacting with customers. These webinars have been designed to address the increasing...

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Unpacking the Christmas lights

Unpacking the Christmas lights: how to maximise your sales with visual merchandising By Rebecca Goulter, National Retail Association Welcome to October!...

Unpacking the Christmas lights: how to maximise your sales with visual merchandising By Rebecca Goulter, National Retail Association Welcome to October! For retailers Australia-wide, it’s high time to start planning how your store will smash it out of the park visually with its Christmas display. For many consumers, the visual merchandising of...

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Does your business qualify for financial employment subsidies?

What are wage subsidies? Wage subsidies are financial incentives available to businesses to help you hire, train and keep eligible...

What are wage subsidies? Wage subsidies are financial incentives available to businesses to help you hire, train and keep eligible job seekers in ongoing and sustainable positions. It was introduced by the government to create more jobs and boost the economy. Wage subsidies also benefit your business as it helps...

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People Leadership Program for Retail Leaders

Many organisations are investing in education to ensure their  managers and leaders  have the skills to lead their teams...

Many organisations are investing in education to ensure their  managers and leaders  have the skills to lead their teams and future workforce effectively. Join us for the first workshop - Effective Communication - on May 9th at NRA Head Office, suitable for store managers or any retailer leading and working with teams. ...

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Wholesale, Retail and Personal Services IRC Industry Skills Forecast

The AISC National Industry Insights Report is a collection of information, data and insights for individual industry sectors. It...

The AISC National Industry Insights Report is a collection of information, data and insights for individual industry sectors. It captures industry information about skills, training and employment and the labour market. The resource supports Industry Reference Committees (IRCs) to ensure the design and development of training packages meet the...

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Government encourages young entrepreneurs

The Department of Employment's 'Encouraging Entrepreneurship and Self-Employment Initiative' is designed to support Australians, particularly young people, who want...

The Department of Employment's 'Encouraging Entrepreneurship and Self-Employment Initiative' is designed to support Australians, particularly young people, who want to start their own business. Four key measures make up the Encouraging Entrepreneurship and Self-Employment Initiative, which is part of the broader Youth Employment Package announced in the 2016-2017 Budget. The...

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Free* retail training for all part-time and casual employees!

Do you have any staff you would like to upskill? Take advantage of our special offer! All part-time and casual...

Do you have any staff you would like to upskill? Take advantage of our special offer! All part-time and casual employees are invited to participate in the following workshops at no cost, that’s right FREE*! Customer Service Workshop Being a successful retail salesperson is more than just describing products and services. The National...

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Message from the CEO: 8 January 2016

Happy New Year. I trust you have had a prosperous end to 2015 and a positive start to 2016....

Happy New Year. I trust you have had a prosperous end to 2015 and a positive start to 2016. Anecdotal feedback from members suggests to us that the Christmas and Boxing Day sales periods were generally strong. Based on the November sales data released by the Bureau of Statistics today,...

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Have you thought about a career in the retail industry?

Retail is a great place to learn transferable work skills and the opportunities are endless when it comes to...

Retail is a great place to learn transferable work skills and the opportunities are endless when it comes to reputable career pathways within retail. The Department of Employment has predicted the creation of around 13,600 new positions state-wide over the next four years in retail - almost 4,800 of those...

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Congratulations to Clennett’s Mitre 10 Retail store

NRA would like to congratulate Clennett’s Mitre 10 Retail store, MEGT and Whitelion for winning the Industry Collaboration Award...

NRA would like to congratulate Clennett’s Mitre 10 Retail store, MEGT and Whitelion for winning the Industry Collaboration Award at the annual Australian Training Awards for their Certificate II in Retail traineeship program, created to provide long-term employment and training opportunities to vulnerable youth in the Tasmanian communities of...

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Tell the QLD Government about your training priorities!

We’re excited to have been once again selected as the retail skills advisor for the Queensland Government through the...

We’re excited to have been once again selected as the retail skills advisor for the Queensland Government through the VET Industry Engagement Program. The purpose of the Program is to advocate and recommend the reforms needed right now for the Queensland retail sector around skills, training and workforce development. As...

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