Pre-Fair Work agreement doesn’t avoid Fair Work obligations

By Alex Millman and Lindsay Carroll, NRA Legal January was not a good month for Merivale. The hospitality group, helmed by...

By Alex Millman and Lindsay Carroll, NRA Legal January was not a good month for Merivale. The hospitality group, helmed by Justin Hemmes, saw its WorkChoices-era collective agreement terminated in a decision of the Fair Work Commission on 21 January 2019. After operating under this agreement since 2007, the business now...

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Message from the CEO – 5 February 2019

Running and operating a small business comes with many challenges - ensuring you have the right balance in staff...

Running and operating a small business comes with many challenges - ensuring you have the right balance in staff numbers, understanding Australia’s complex industrial relations system, and navigating tough economic times to name just a few. That’s why it’s vital that governments (at all levels) enact measures that make running...

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The relationship between online and physical retail

Written by Brian Walker, CEO and Founder: Retail Doctor Group “Consumers have a different path to purchase. They don’t shop...

Written by Brian Walker, CEO and Founder: Retail Doctor Group “Consumers have a different path to purchase. They don’t shop less than they used to; it is just that the footsteps went online. You have to think differently in how you engage with users.” – Margo Georgiadis Is consumer behaviour changing as...

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Is the customer always right? Understanding customer misbehaviour and violence in the workplace

Written by Sooraj Sidhu, Workplace Advisor and Lindsay Carroll, Legal Practice Director, NRA Legal. Customer misbehaviour, aggression and violence continues...

Written by Sooraj Sidhu, Workplace Advisor and Lindsay Carroll, Legal Practice Director, NRA Legal. Customer misbehaviour, aggression and violence continues to be a challenge for employers and employees in the retail and fast food industries. Last year, the Shop Distributive and Allied Employees Association (SDA) shed light on this burgeoning issue,...

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Message from the CEO – 29 January 2019

For many NRA members, the start of the school year provides a great sales boost coming straight off the...

For many NRA members, the start of the school year provides a great sales boost coming straight off the back of the Christmas and New Year trading period.  Recent estimates, including analysis done here at the NRA, shows back-to-school trade is now worth between $1.7 billion and $1.8 billion....

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Message from the CEO – 22 January 2019

The first Australian Bureau of Statistics (ABS) retail report for 2019 has been released and the news was relatively...

The first Australian Bureau of Statistics (ABS) retail report for 2019 has been released and the news was relatively positive. The report, which measured sales for November 2018, revealed a solid performance for the sector and we hope that this was the case for you and your business. According to...

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Domestic violence victim treated fairly despite sacking

Written by Sooraj Sidhu and Lindsay Carroll A supermarket retailer has successfully defended an unfair dismissal application despite the employee’s...

Written by Sooraj Sidhu and Lindsay Carroll A supermarket retailer has successfully defended an unfair dismissal application despite the employee’s explanation that her deteriorating behaviour and performance was due to difficulties she was encountering in her personal life. In commending the employer for taking “extraordinary lengths” to support the employee, the...

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NRA launches National Sustainability Committee

The NRA will launch the National Retail Association Sustainability Committee in February this year to bring together sustainability experts...

The NRA will launch the National Retail Association Sustainability Committee in February this year to bring together sustainability experts from across the retail industry to share, discuss and advance developments impacting our environment and consumer opinion. The NRA has a long history of offering retailers an opportunity to come together...

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Message from the CEO – 15 January 2019

I hope the New Year's dust has settled and you're starting to get back into the swing of things....

I hope the New Year's dust has settled and you're starting to get back into the swing of things. I wanted to let you know about an exciting event called Retail Week, which is less than two months away! It runs from Monday February 25 right through until Friday...

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Top Five Tips to Get Your Lease in Shape this year

For retailers, January is a great time to assess where things are at after the crazy Christmas and New...

For retailers, January is a great time to assess where things are at after the crazy Christmas and New Year sales period and do some planning for the year ahead. Here’s our list of the top five things you need to do to make sure your retail lease is...

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Retailers urge Labor pollies to abandon shopping trolley policy

The National Retail Association (NRA) has today urged the NSW Labor Opposition to re-think its policy announcement on abandoned...

The National Retail Association (NRA) has today urged the NSW Labor Opposition to re-think its policy announcement on abandoned shopping trolleys. Over the weekend Opposition Leader Michael Daley announced that a Labor Government would empower councils to impound abandoned trolleys within three hours while massively increasing financial penalties. NRA Manager of...

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Mismanagement, misconduct, and misconception – five myths of dismissing employees

By Alex Millman and Lindsay Carroll, NRA Legal The dismissal of an employee is possibly the single most commonly-litigated dispute...

By Alex Millman and Lindsay Carroll, NRA Legal The dismissal of an employee is possibly the single most commonly-litigated dispute between employers and employees. This is hardly surprising, given that dismissal is the most significant action an employer can take with respect to an employee (except, perhaps, hiring them in...

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What’s your top question for Consumers?

Written by Anastasia Lloyd-Wallis, Retail Doctor Group One of the first things I ask retailers when looking at their retail...

Written by Anastasia Lloyd-Wallis, Retail Doctor Group One of the first things I ask retailers when looking at their retail strategy is just how well do they actually know their consumers?  What I can tell you from experience is that not only do they not know them well; the opportunities...

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Message from the CEO – 18 December 2018

The Australian retail sector has now well and truly turned into the final strait before Santa rides his sleigh...

The Australian retail sector has now well and truly turned into the final strait before Santa rides his sleigh into town and the NRA is forecasting it to be a sales bonanza. As revealed last week, the NRA is predicting Australians to splurge over $17.8 billion in the 10 days...

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Retailers urged to be vigilant against shoplifting raids by the Christmas Grinch

The National Retail Association (NRA) is urging retailers to be vigilant when it comes to shoplifting raids from thieving...

The National Retail Association (NRA) is urging retailers to be vigilant when it comes to shoplifting raids from thieving customers acting as a Christmas Grinch during the festive season. NRA Manager of Industry Policy David Stout said the busy Christmas period leaves retailers vulnerable to shoplifters and that it was...

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Aussies set to splash the cash during 10-day Christmas countdown

The National Retail Association (NRA) has today forecast Aussie shoppers to splash over $17 billion dollars in the final...

The National Retail Association (NRA) has today forecast Aussie shoppers to splash over $17 billion dollars in the final ten days before Christmas. Retailers across the country are busily preparing themselves as Australians finalise last minute Christmas shopping and stock up on festive food for Christmas Day celebrations. NRA CEO Dominique...

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