Message from the CEO – 9 April 2019

Retail was a big winner in last week’s Federal Budget. Following sluggish sales figures in successive ABS retail trade reports...

Retail was a big winner in last week’s Federal Budget. Following sluggish sales figures in successive ABS retail trade reports it was imperative that measures were put forward to restore consumer confidence. The NRA was therefore very pleased that the Government has pledged to double the low and middle income...

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NRA Technical Standards Committee

The National Retail Association is leading the way in an ever-changing regulatory environment by providing important opportunities for discussion,...

The National Retail Association is leading the way in an ever-changing regulatory environment by providing important opportunities for discussion, reflection and future planning action. One such opportunity is the NRA’s Technical Standards Committee, where a group of quality assurance and product compliance specialists regularly come together representing many of...

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How to conduct better product recalls

Product recall situations can happen to any business. It’s too late to know whether your trading partners are prepared...

Product recall situations can happen to any business. It’s too late to know whether your trading partners are prepared to act once a product needs to be removed from the marketplace. You need to understand what your partners need and what you need from them. Consumers expect faulty products to...

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Message from the CEO – 19 March 2019

Minimum wage laws are shaping up to be a key issue ahead of the impending federal election. Last week submissions...

Minimum wage laws are shaping up to be a key issue ahead of the impending federal election. Last week submissions closed for the 2018-19 Annual Wage Review and received sizeable media coverage, particularly off the back of the ACTU proposing a six per cent increase to create a ‘living wage’. With...

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Jail sentence and record fine against reckless employer sets benchmark for WHS prosecutions

Written by Zoe Brodie and Lindsay Carroll. In the first charge of reckless conduct to be successfully tried under...

Written by Zoe Brodie and Lindsay Carroll. In the first charge of reckless conduct to be successfully tried under the harmonised work health and safety legislation, a director of a Queensland roofing company has been sentenced to 12 months imprisonment for his contribution to the fatality of a 62-year-old...

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Message from the CEO – 12 March 2019

Every day there are people in the retail sector doing amazing things. For this reason, each year the NRA...

Every day there are people in the retail sector doing amazing things. For this reason, each year the NRA holds the National Retail Awards to honour those who have made extraordinary achievements in Australia’s second-largest sector. I’m pleased to announce that this year’s event will take place on September 4...

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Message from the CEO – 5 March 2019

Holding a sales event to boost revenue is a tactic as old as retail itself. However, choosing a strategy...

Holding a sales event to boost revenue is a tactic as old as retail itself. However, choosing a strategy around when to do it and what items to put on sales is an art form easier said than done. Variables such as trends, changing customer behaviour and the general economic...

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Pre-Fair Work agreement doesn’t avoid Fair Work obligations

By Alex Millman and Lindsay Carroll, NRA Legal January was not a good month for Merivale. The hospitality group, helmed by...

By Alex Millman and Lindsay Carroll, NRA Legal January was not a good month for Merivale. The hospitality group, helmed by Justin Hemmes, saw its WorkChoices-era collective agreement terminated in a decision of the Fair Work Commission on 21 January 2019. After operating under this agreement since 2007, the business now...

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Message from the CEO – 5 February 2019

Running and operating a small business comes with many challenges - ensuring you have the right balance in staff...

Running and operating a small business comes with many challenges - ensuring you have the right balance in staff numbers, understanding Australia’s complex industrial relations system, and navigating tough economic times to name just a few. That’s why it’s vital that governments (at all levels) enact measures that make running...

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The relationship between online and physical retail

Written by Brian Walker, CEO and Founder: Retail Doctor Group “Consumers have a different path to purchase. They don’t shop...

Written by Brian Walker, CEO and Founder: Retail Doctor Group “Consumers have a different path to purchase. They don’t shop less than they used to; it is just that the footsteps went online. You have to think differently in how you engage with users.” – Margo Georgiadis Is consumer behaviour changing as...

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Is the customer always right? Understanding customer misbehaviour and violence in the workplace

Written by Sooraj Sidhu, Workplace Advisor and Lindsay Carroll, Legal Practice Director, NRA Legal. Customer misbehaviour, aggression and violence continues...

Written by Sooraj Sidhu, Workplace Advisor and Lindsay Carroll, Legal Practice Director, NRA Legal. Customer misbehaviour, aggression and violence continues to be a challenge for employers and employees in the retail and fast food industries. Last year, the Shop Distributive and Allied Employees Association (SDA) shed light on this burgeoning issue,...

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Message from the CEO – 29 January 2019

For many NRA members, the start of the school year provides a great sales boost coming straight off the...

For many NRA members, the start of the school year provides a great sales boost coming straight off the back of the Christmas and New Year trading period.  Recent estimates, including analysis done here at the NRA, shows back-to-school trade is now worth between $1.7 billion and $1.8 billion....

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Message from the CEO – 22 January 2019

The first Australian Bureau of Statistics (ABS) retail report for 2019 has been released and the news was relatively...

The first Australian Bureau of Statistics (ABS) retail report for 2019 has been released and the news was relatively positive. The report, which measured sales for November 2018, revealed a solid performance for the sector and we hope that this was the case for you and your business. According to...

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Domestic violence victim treated fairly despite sacking

Written by Sooraj Sidhu and Lindsay Carroll A supermarket retailer has successfully defended an unfair dismissal application despite the employee’s...

Written by Sooraj Sidhu and Lindsay Carroll A supermarket retailer has successfully defended an unfair dismissal application despite the employee’s explanation that her deteriorating behaviour and performance was due to difficulties she was encountering in her personal life. In commending the employer for taking “extraordinary lengths” to support the employee, the...

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NRA launches National Sustainability Committee

The NRA will launch the National Retail Association Sustainability Committee in February this year to bring together sustainability experts...

The NRA will launch the National Retail Association Sustainability Committee in February this year to bring together sustainability experts from across the retail industry to share, discuss and advance developments impacting our environment and consumer opinion. The NRA has a long history of offering retailers an opportunity to come together...

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Message from the CEO – 15 January 2019

I hope the New Year's dust has settled and you're starting to get back into the swing of things....

I hope the New Year's dust has settled and you're starting to get back into the swing of things. I wanted to let you know about an exciting event called Retail Week, which is less than two months away! It runs from Monday February 25 right through until Friday...

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