What to do when a customer leaves

When a customer stop purchasing from a company or cancels a service, more often than not, businesses try to...

When a customer stop purchasing from a company or cancels a service, more often than not, businesses try to legitimise the reasoning behind lost profit. "We didn’t want them as a customer anyway." "They weren’t our target market." Every user or customer, whether you believe they are your core market or not,...

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Australian retailers still hot on the tails of international counterparts

BDO’s Spend Trend 2015 review provides a comparative analysis of how Australian retailers are performing against their international competitors....

BDO’s Spend Trend 2015 review provides a comparative analysis of how Australian retailers are performing against their international competitors. In addition to examining whether the effect of the perceived – and much talked about – tough retail trading environment has actually been reflected in the retailers’ published financial results. BDO’s...

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