Language at work: Avoiding harmful and condescending comments in your business

Language in the workplace, especially between colleagues and team members, performs an important role in determining what is acceptable...

Language in the workplace, especially between colleagues and team members, performs an important role in determining what is acceptable behaviour, and ultimately, what the broader workplace environment looks like. In many workplaces, it is unfortunate that condescending and patronising language can be an all-too-frequent occurrence. In many instances, a capable and...

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Coalition propose new plan to protect vulnerable workers

Details of the Coalition’s plan for a strong new economy have been revealed including a policy to protect vulnerable...

Details of the Coalition’s plan for a strong new economy have been revealed including a policy to protect vulnerable workers following the recent 7-Eleven wages scandal. The controversy and issues surrounding the exploitation of staff at 7-Eleven has demonstrated the need to strengthen existing laws. More specifically, this saga has...

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FREE customer service training

Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance...

Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success. One of the most popular training programs the National Retail Association (NRA) offers is the one day Customer Service workshop. More than 350 employees have paOne of the most...

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Federal Minimum Wage Set to Increase

The minimum wage for award covered employees is due to increase in July 2016. The Fair Work Commission will...

The minimum wage for award covered employees is due to increase in July 2016. The Fair Work Commission will outline the new award pay rates in a determination to be delivered in June 2016 and we will provide our members with updated Wage Summaries shortly after. Employers must make sure...

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Dancing CEO’s in the fight against domestic violence

Last Friday night saw Brisbane’s leading CEOs swap the boardroom for the City Hall dance floor to raise funds...

Last Friday night saw Brisbane’s leading CEOs swap the boardroom for the City Hall dance floor to raise funds for Dancing CEO’s, an annual gala event to support Women’s Legal Service and the prevention of domestic violence. The National Retail Association (NRA) was proud to be an event sponsor...

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NRA launches Foundation Skills for Retail web portal

The National Retail Association (NRA) has launched the Foundation Skills for Retail Web Portal, providing free training and professional...

The National Retail Association (NRA) has launched the Foundation Skills for Retail Web Portal, providing free training and professional development resources for language, literacy and numeracy practitioners operating across the Australian retail industry. The portal has been produced by the NRA with the assistance of funding provided by the Australian...

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IR Update: Employer’s decision to sack for serious misconduct based on “flimsy” evidence

We often receive calls from members who claim to have footage of employees engaged in misconduct. This case is...

We often receive calls from members who claim to have footage of employees engaged in misconduct. This case is a timely reminder that in order to rely on video footage it must be conclusive. It is simply not enough to have something on camera that is unclear. In Mulhall v...

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Why passive bullying is still bullying

Bullying is a serious issue. It dramatically raises stress levels for the person being bullied and is a major...

Bullying is a serious issue. It dramatically raises stress levels for the person being bullied and is a major risk factor for developing mental health conditions. Unsurprisingly, beyondblue’s State of Workplace Mental Health in Australia study found 76 per cent of employees said depression and anxiety – the most common...

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Amendments to Work Health and Safety Act 2011 come into effect

As part of its commitment to improving safety for Queenslanders at work, the Palaszcuk Government has introduced a number...

As part of its commitment to improving safety for Queenslanders at work, the Palaszcuk Government has introduced a number of changes to the State’s work health and safety (WHS) laws. Legislation that was recently passed to restore elements of the original Work Health and Safety Act 2011 (Qld), which were...

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Beware of misleading ‘drip pricing’ practices

‘Drip pricing’ is a practice used by some retailers during online purchasing, where a headline price is advertised up-front,...

‘Drip pricing’ is a practice used by some retailers during online purchasing, where a headline price is advertised up-front, but other fees and charges are added throughout the purchasing process. Often the extra fees and charges are unavoidable or are applied in most transactions, making it difficult for consumers...

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SafeWork NSW – New video safety alert

In the last five years SafeWork NSW has investigated 21 incidents involving workers being injured whilst unpacking shipping containers. Three...

In the last five years SafeWork NSW has investigated 21 incidents involving workers being injured whilst unpacking shipping containers. Three of these workers were killed. SafeWork NSW has just released a new video safety alert Unpacking shipping containers which is aimed at reducing serious injuries and fatalities in the workplace by...

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Give the gift of a mentally healthy workplace

As the holiday period approaches, some businesses are preparing for a well-earned break while others are looking ahead to...

As the holiday period approaches, some businesses are preparing for a well-earned break while others are looking ahead to one of their busiest periods of the year. Whether you’re winding down or cranking up, the coming weeks are an ideal time to thank employees for their efforts over the year,...

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Tribunal allows discrimination claim to be heard three years after the act

The New South Wales Civil and Administrative Tribunal has allowed an ex-employee to proceed with a claim of discrimination,...

The New South Wales Civil and Administrative Tribunal has allowed an ex-employee to proceed with a claim of discrimination, after documents were obtained with enough evidence for the complainant to make a case. According to the employee, who worked for the Salvation Army as a store supervisor, she was unfairly suspended...

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Requesting employees to work on a public holiday

Given the public holidays that are fast approaching, members are reminded of the following matters arising out of section...

Given the public holidays that are fast approaching, members are reminded of the following matters arising out of section 114 of the Fair Work Act 2009  when requesting employees to work on a public holiday: 1. An employee is entitled to be absent from work on a day or a...

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Mentally healthy workplaces rated highly by younger employees

Gen Y, millennials, the internet generation – whatever you call them, younger workers are the future of your business. And...

Gen Y, millennials, the internet generation – whatever you call them, younger workers are the future of your business. And whatever you think of their values and motivations, they are career focused and know what they ideally want to attain. The problem lies in that they're often not sure how...

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Get Healthy at Work

Get Healthy at Work is a free NSW Government service that aims to improve the health of working adults. ...

Get Healthy at Work is a free NSW Government service that aims to improve the health of working adults.  The service focuses on: healthy weight physical activity healthy eating active travel smoking harmful alcohol use Get healthy at work assists with creating healthier working environments by: addressing individual behavioural and...

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