Message from the CEO: 28 July 2020

As the number of COVID-19 infections continue to rise in parts of the country, it is important that all...

As the number of COVID-19 infections continue to rise in parts of the country, it is important that all NRA members, regardless of their location, remain vigilant. Retailers have also had to face an increase in anti-social, aggressive and sometimes violent behaviour from customers. Indeed, since the outbreak of COVID-19,...

Read More

Four ways to improve your click-and-collect operations

It’s not easy to provide stellar customer service with very little customer contact, but it is absolutely possible Retailers and...

It’s not easy to provide stellar customer service with very little customer contact, but it is absolutely possible Retailers and grocers have been preparing for an increase in online shopping over the past few years by expanding their “buy online, pick up in store” (BOPIS) service and introducing drive-up options...

Read More

You can’t stop the surge, but you can stay ahead of it. How to avoid out of stocks in periods of increased demand.

Recent research by Zebra Technologies shows that the pressure for retailers to avoid out of stocks has never been...

Recent research by Zebra Technologies shows that the pressure for retailers to avoid out of stocks has never been higher. In Zebra’s 2020 Global Shopper Study, a remarkable 39 percent of retail shoppers reported leaving a store without purchasing anything. Why? At least one item they wanted or needed was out...

Read More

Zebra Technologies partners with the National Retail Association

Zebra Technologies and the National Retail Association (NRA) have joined forces in a collaborative partnership to share information and...

Zebra Technologies and the National Retail Association (NRA) have joined forces in a collaborative partnership to share information and promote innovation in the retail sector. With more than 10,000 partners across 100 countries, Zebra delivers industry-tailored, end-to-end solutions that intelligently connects people, assets, and data to help businesses make informed...

Read More

Finalists announced for Retail Customer Excellence Awards

Inside Retail and Association and Communications Events have announced the finalists for the inaugural Retail Customer Excellence Awards, to...

Inside Retail and Association and Communications Events have announced the finalists for the inaugural Retail Customer Excellence Awards, to be held in Melbourne in May.The awards program was launched earlier this year and is aimed at raising the profile of Australian retail businesses that place the customer at the...

Read More

IoT as an upselling tool: Adding some sauce with digital technology

Following early trials of beacon technology at Westfield Hornsby in NSW, the Internet of Things revolution for retail is...

Following early trials of beacon technology at Westfield Hornsby in NSW, the Internet of Things revolution for retail is a reality. Zebra Technologies’ senior technical director for Asia Pacific Wayne Harper imagines a scenario in the near future: one where in-store IoT systems power dynamic cross- or up-sell opportunities....

Read More

Follow the Zebra to retail’s BIG show

Zebra Technologies will be at the National Retail Federation’s 2016 show in New York in January.  Visit them at...

Zebra Technologies will be at the National Retail Federation’s 2016 show in New York in January.  Visit them at their booth where they’ll be demonstrating how Zebra’s innovative retail solutions solve omnichannel challenges.  Zebra will be delivering two BIG IDEA sessions. Todd Berner, Vice president of Retail solutions at...

Read More