Customer aggression is on the rise, and it can be a challenge for retail workers to keep control of an escalating situation. What is the best way to handle a customer whose behaviour becomes threatening? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? Aggressive and abusive customers

 

This training takes place on our eLearn platform. Members will need to create a login for this platform when using for the first time.

This course is non-accredited and developed from SIRSS00022 Manage disrespectful, aggressive or abusive customers. The NRA Retail Institute has developed these course materials specifically for the use in retail or hospitality environments.

 

You will learn:

  • Why customer abuse is happening more frequently
  • How to identify red flags that indicate a situation is becoming aggressive
  • How to de-escalate a situation
  • Measures to take if a situation escalates
  • How to keep yourself, and others, safe
  • What support you can access after an incident

 

 

Enrol Now


Course Cost: $55 (inc GST)
Course Code: AggCus

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