In today’s retail environment customer facing staff are often required to deal with a challenging range of aggressive, disrespectful and abusive customers. This scenario has become more acute during and after Covid, meaning retail staff need to be equipped to professionally and safely deal with any instances. In this short course facilitated by the NRA, participants will build their confidence and resilience whilst gaining critical skills and techniques that enable them to effectively handle escalating customer situations in a safe way.
At the end of this course, participants will be able to:
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This course is available via our eLearn platform or via Zoom and in-person workshops.