Who are we? >> Meet the NRA Team

Dominique Lamb
CEO and Director, NRA Legal

CEO and Director, NRA Legal

Dominique Lamb is the CEO of the National Retail Association and Director of NRA Legal, who has extensive experience providing industrial relations and employment law advice to a range of small, medium and large businesses across a range of industries.

Dominique brings a level passion and motivation to her role which is hard to find. In 2011, she was awarded the Australian Institute of Management’s Young Gun of the Year Award and in 2016 Dominique was a finalist in the Brisbane Women in Business Awards.

In her downtime, Dominique is a strong advocate for victims of domestic violence and has volunteered with the Women’s Legal Service Queensland for over six years. Dominique is currently serving on the WLSQ board as well as being the Chair of their Dancing CEO’s event which raised $219,000 in 2016.

Dominique knows NRA’s members well, having strong retail sector experience both in-store and as a trusted advisor. Dominique has gained a wealth of experience through her work in several mid-tier law firms and industry groups.

Dominique’s areas of expertise includes:

  • managing workplace disputes including unfair dismissals, discrimination complaints, breach of contract and adverse action claims. Dominique has represented clients at the Fair Work Commission and various anti-discrimination tribunals;
  • assisting clients with the development of workplace policies and procedures and their implementation;
  • drafting employment contracts;
  • conducting workplace investigations in relation to allegations of workplace bullying, sexual harassment and victimisation;
  • enterprise agreement negotiations and BOOT compliance (including negotiations with employee unions);
  • providing advice on award compliance, performance management, termination of employment (including redundancy, management of ill and injured employees and transfer of business;
  • advising on consumer law;
  • facilitating training sessions, at both an employee and management level, in relation to discrimination and harassment, managing ill and injured employees, performance management, termination of employment and other compliance issues under the Fair Work Act 2009 (Cth).

As the CEO of the National Retail Association, Dominique plays an integral role by liaising and advocating on behalf of retailers at a Federal and State Government level on all areas of policy which affect retail businesses both large and small, including but not limited to technical standards, product safety, industrial relations, loss prevention, city planning and infrastructure.

Dominique frequently appears in print, radio and television media on a range of varying issues relevant to the retail sector. She also presents at various national and international conferences.

Yvonne Williams
Director of Training + Industry Projects

A leading and innovative training specialist, Yvonne has over 15 years’ experience in managing learning and development and training teams as well as developing and delivering training programs within the VET and retail sector.

Commencing with the NRA in 2013, Yvonne is our Director of Training and Industry Projects. Yvonne is responsible for the management of our training and research teams, whilst also leading and developing our industry projects.

Through the implementation of innovative initiatives, Yvonne is committed to the continuous improvement of customised training services and the development of career pathways and skills to ensure retail businesses can reach their goals.

Malcolm Cole
Director of External Relations

Malcolm Cole spent 15 years as a journalist working in newspapers, radio, and for the national newswire service AAP. He spent a Parliamentary term in Canberra as the National Political Correspondent for The Courier Mail, and during this time also served a term as a director of the National Press Club.

Returning to Brisbane in 2004, Malcolm became The Courier Mail’s State Political Editor, responsible for managing the newspaper’s day-to-day political reporting and analysis. His other media experience includes time spent as a journalist with Australian Provincial Newspapers (APN) and ABC Radio news.

Malcolm served two years as a Ministerial Media Adviser, working for the Minister for Ageing and the Minister for Foreign Affairs. In these roles, he was responsible for managing major national and international issues on behalf of the Australian Government.

He has worked with the NRA since 2010, supporting media relations and government engagement on behalf of the organisation and its members.

Ginny Morris
Program Manager + Trainer

With 10 years’ experience in retail and a natural aptitude for training and development, Ginny is a devoted and professional trainer and facilitator with a strong operational and management acumen extending across retail, hospitality, and customer-focused businesses.

Ginny commenced with the NRA in 2009 as a contract Trainer and is now one of our Program Managers. A ‘jack of all trades’, Ginny is responsible for the management and delivery of various training programs and developing resources for workshops and accredited courses, just to name a few!

Passionate about providing opportunities to increase employment prospects and upskilling the workforce, seeing the development of students is most rewarding for Ginny.

Dallys Hutchison
Office Manager

You will often encounter Dallys’ sunny disposition when contacting the organisation.

She is a big fan of our clients, and is not afraid to show it as she is always up for a chat! We’re a big fan of her too, whether it is the tunes coming from the radio on her desk, her cheeky sense of humour or a new outfit she has nicked from her sister’s wardrobe, there is always something to chat about.

Dallys is NRA Legal’s Office Manager, responsible for the administrative functions of running the legal practice. But really, we don’t know what we would do without her expertise.

Dallys has extensive office administration experience, including running her own virtual assistant business as well as working as an administrative assistant for one of the largest milk suppliers in Australia for several years.

Lucy Harper

Lucy is one of NRA Legal’s lawyers, first joining the NRA in early 2010 towards the end of her law degree. After a stint working in Canada as a paralegal, and giving her time volunteering overseas, Lucy returned to the NRA in late 2012.

As a member of the legal team, Lucy is a first point of contact for all industrial relations and employment law queries. She solves the problems of small, medium and large retailers and P&C Associations relating to award interpretation, wage rates, performance management processes, workplace disputes, transfer of business and worker’s compensation matters.

A strong instructor, a fantastic listener and practical mind make Lucy a unique teacher. This is convenient as Lucy is primarily responsible for administering and delivering NRA’s external training program including know your award sessions, managing ill and injured employees, discrimination and harassment among other topics.

Regan Mills
Member Services Manager

Regan is a long serving veteran with the NRA, providing exceptional, tailored support services and growing our membership base for almost eight years. In fact, she loves the NRA so much we couldn’t even keep her away for more than two weeks after the birth of her first child!

There has always been a legal flavour to Regan’s career. Regan first started out as a paralegal assisting war veterans through the Administrative Appeals Tribunal process. She then spent time as a legal secretary at several top tier law firms in their insurance and industrial relations practice areas.

Before becoming the NRA’s ‘Membership Queen’, Regan was a workplace advisor assisting our retail members. Regan’s diverse experience places her well to understand the challenges faced by employers, and ensure that membership with the NRA is just one less thing to worry about.

Jo Maxwell
National Relationship Manager

Jo Maxwell’s a born and bred retailer, and often jokes about racing home from school when she was as young as seven to hang out in a family friend’s corner store, and learn the tricks of the trade.

Fast forward a few decades, and those old-fashioned customer service and people skills are still evident in everything she does – whether it’s identifying unique student needs, developing new training resources, or forecasting financial outcomes for programs.

Coupled with her exceptional organisational skills and strong work ethic, this relationship-centric approach has been the building block in a diverse retail career – from humble beginnings rotating milk at the corner store all those years ago, to working as a Trainer and Assessor with education leader Sarina Russo, right through to managing customer service and sales for one of Australia’s leading department stores, David Jones. 

And that’s not to mention joining forces with her husband to create her own business, focusing on disability sporting goods!  

Since joining the NRA as Program Manager, Industry Trainer and Assessor in 2013, Jo has earned a reputation among members and trainees for being a consummate professional who takes great pride in delivering progressive outcomes, and who will go out of her way to uncover hidden student and member needs, and create a bespoke solution for whatever challenge comes her way.

It’s a rare skill Jo’s been able to cultivate through extensive mentorship and guidance from business leaders in visual merchandising, performance management, leadership, training/assessment and adult education including language, literacy and numeracy.

Now stepping into a new role as the NRA’s National Relationship Manager, Jo is tapping back into her customer service roots, and is looking forward to enhancing experiences for existing partners; leveraging networks; working with the technical teams in generating and developing new ideas; and building relationships with new members.

Scott Wiseman
Hardware Association Secretariat

A not for profit veteran, Scott has over 15 years’ experience within the sector. He is an established and skilled Association leader having worked for the National Baking Industry Association as their Chief Executive Officer for 11 years and as the Executive Officer for the Queensland Seafood Industry Association for 3 years.

Commencing with the NRA in 2014, Scott is our Hardware Association’s Secretariat, responsible for providing management services to each of the State Hardware Associations including coordination of events, governance, lobbying, financial management, membership, marketing, and services and benefits.

Scott is driven by and committed to building and seeing businesses prosper. In his current role, it is his mission to ensure the Associations are the powerhouse for and at the forefront of the industry.

Scott is also actively involved in various charity work and local community initiatives. Scott volunteers his spare time to Spina Bifida and Hydrocephalus Queensland. Joining as a board member in 2009, Scott was elected as Vice President in 2011 and is currently their President, advocating for and ensuring support, information, and therapy are provided to children and adults with spina bifida and hydrocephalus.

David Stout
Manager of Industry Policy + Projects

Starting out as a trainee with retail giant Coles, David has over 30 years’ experience within the industry holding various key management positions.

An expert in Government relations, corporate affairs, operations logistics, finance sustainability and supply chain regulation, David joined the NRA in 2014 and manages our Industry Policy and Projects team.

Aside from his constantly evolving role in overseeing our industry policy related research and projects, David’s focus is to work with our members on their priorities and increase the range of services that we provide.

Outside of the NRA, David is also the Director for the Islanders Board of Industry and Services.

Melanie Freeman
Community Learning Program Project Officer

Melanie is the NRA’s Community Learning Program (CLP) Project Officer, commencing on 1 April 2014. April fool’s day of course; which she likes to jest about.

With 16 years’ retail experience working at Woolworths in various managerial positions including Service Supervisor, Impact Manager and Office Manager, and an extensive project management background, Melanie has a comprehensive understanding of and insight into the retail industry.

The Community Learning Program is a training program that aims to develop innovative training projects to support to disadvantaged learners in their local communities.

In her role, Melanie is responsible for the management of the CLP contracts between the NRA and various community-based organisations, tracking the program’s progress and endeavours to source and development new avenues to ensure the project can successfully progress in an efficient and effective manner.

Victoria Hansen
Lawyer + Senior Advisor

Victoria started working at the National Retail Association in February 2016 and has proven to be a versatile and irreplaceable member of the team who brightens up the office with her big smile and infectious laugh.

Starting her career in England with an LLB Bachelor of Laws with honours and a Post Graduate Diploma in Legal Practice, Victoria practised family law for four years before setting off on an around the world trip for a year. Whilst on her trip, Victoria met her Australian husband and in 2010, moved to Australia where she requalified and began practising employment law.

Although she loves the variety of work at the NRA, Victoria is the go to industrial relations expert. Working extensively in employment law, specialising in state awards and dealing with the P&C’s, her experience with a not for profit Employer Association in the Civil Construction Industry and more recently as an Associate to Commissioner Black at the Industrial Relations Commission have given her invaluable insights that are an asset to our members.

You can find Victoria drafting legal documentation, appearing for members in conciliation conferences, delivering training for members and helping out on the hotline, and much more.

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