CEO and Director, NRA Legal
Dominique Lamb is the CEO of the National Retail Association and Director of NRA Legal, who has extensive experience providing industrial relations and employment law advice to a range of small, medium and large businesses across a range of industries.
Dominique brings a level passion and motivation to her role which is hard to find. In 2011, she was awarded the Australian Institute of Management’s Young Gun of the Year Award and in 2016 Dominique was a finalist in the Brisbane Women in Business Awards.
In her downtime, Dominique is a strong advocate for victims of domestic violence and has volunteered with the Women’s Legal Service Queensland for over six years. Dominique is currently serving on the WLSQ board as well as being the Chair of their Dancing CEO’s event which raised $219,000 in 2016.
Dominique knows NRA’s members well, having strong retail sector experience both in-store and as a trusted advisor. Dominique has gained a wealth of experience through her work in several mid-tier law firms and industry groups.
Dominique’s areas of expertise includes:
As the CEO of the National Retail Association, Dominique plays an integral role by liaising and advocating on behalf of retailers at a Federal and State Government level on all areas of policy which affect retail businesses both large and small, including but not limited to technical standards, product safety, industrial relations, loss prevention, city planning and infrastructure.
Dominique frequently appears in print, radio and television media on a range of varying issues relevant to the retail sector. She also presents at various national and international conferences.
A leading and innovative training specialist, Yvonne has over 15 years’ experience in managing learning and development and training teams as well as developing and delivering training programs within the VET and retail sector.
Commencing with the NRA in 2013, Yvonne is our Director of Training and Industry Projects. Yvonne is responsible for the management of our training and research teams, whilst also leading and developing our industry projects.
Through the implementation of innovative initiatives, Yvonne is committed to the continuous improvement of customised training services and the development of career pathways and skills to ensure retail businesses can reach their goals.
Malcolm Cole spent 15 years as a journalist working in newspapers, radio, and for the national newswire service AAP. He spent a Parliamentary term in Canberra as the National Political Correspondent for The Courier Mail, and during this time also served a term as a director of the National Press Club.
Returning to Brisbane in 2004, Malcolm became The Courier Mail’s State Political Editor, responsible for managing the newspaper’s day-to-day political reporting and analysis. His other media experience includes time spent as a journalist with Australian Provincial Newspapers (APN) and ABC Radio news.
Malcolm served two years as a Ministerial Media Adviser, working for the Minister for Ageing and the Minister for Foreign Affairs. In these roles, he was responsible for managing major national and international issues on behalf of the Australian Government.
He has worked with the NRA since 2010, supporting media relations and government engagement on behalf of the organisation and its members.
With 10 years’ experience in retail and a natural aptitude for training and development, Ginny is a devoted and professional trainer and facilitator with a strong operational and management acumen extending across retail, hospitality, and customer-focused businesses.
Ginny commenced with the NRA in 2009 as a contract Trainer and is now one of our Program Managers. A ‘jack of all trades’, Ginny is responsible for the management and delivery of various training programs and developing resources for workshops and accredited courses, just to name a few!
Passionate about providing opportunities to increase employment prospects and upskilling the workforce, seeing the development of students is most rewarding for Ginny.
You will often encounter Dallys’ sunny disposition when contacting the organisation.
She is a big fan of our clients, and is not afraid to show it as she is always up for a chat! We’re a big fan of her too, whether it is the tunes coming from the radio on her desk, her cheeky sense of humour or a new outfit she has nicked from her sister’s wardrobe, there is always something to chat about.
Dallys is NRA Legal’s Office Manager, responsible for the administrative functions of running the legal practice. But really, we don’t know what we would do without her expertise.
Dallys has extensive office administration experience, including running her own virtual assistant business as well as working as an administrative assistant for one of the largest milk suppliers in Australia for several years.
Lucy is one of NRA Legal’s lawyers, first joining the NRA in early 2010 towards the end of her law degree. After a stint working in Canada as a paralegal, and giving her time volunteering overseas, Lucy returned to the NRA in late 2012.
As a member of the legal team, Lucy is a first point of contact for all industrial relations and employment law queries. She solves the problems of small, medium and large retailers and P&C Associations relating to award interpretation, wage rates, performance management processes, workplace disputes, transfer of business and worker’s compensation matters.
A strong instructor, a fantastic listener and practical mind make Lucy a unique teacher. This is convenient as Lucy is primarily responsible for administering and delivering NRA’s external training program including know your award sessions, managing ill and injured employees, discrimination and harassment among other topics.
Regan is a long serving veteran with the NRA, providing exceptional, tailored support services and growing our membership base for almost eight years. In fact, she loves the NRA so much we couldn’t even keep her away for more than two weeks after the birth of her first child!
There has always been a legal flavour to Regan’s career. Regan first started out as a paralegal assisting war veterans through the Administrative Appeals Tribunal process. She then spent time as a legal secretary at several top tier law firms in their insurance and industrial relations practice areas.
Before becoming the NRA’s ‘Membership Queen’, Regan was a workplace advisor assisting our retail members. Regan’s diverse experience places her well to understand the challenges faced by employers, and ensure that membership with the NRA is just one less thing to worry about.
Jo Maxwell’s a born and bred retailer, and often jokes about racing home from school when she was as young as seven to hang out in a family friend’s corner store, and learn the tricks of the trade.
Fast forward a few decades, and those old-fashioned customer service and people skills are still evident in everything she does – whether it’s identifying unique student needs, developing new training resources, or forecasting financial outcomes for programs.
Coupled with her exceptional organisational skills and strong work ethic, this relationship-centric approach has been the building block in a diverse retail career – from humble beginnings rotating milk at the corner store all those years ago, to working as a Trainer and Assessor with education leader Sarina Russo, right through to managing customer service and sales for one of Australia’s leading department stores, David Jones.
And that’s not to mention joining forces with her husband to create her own business, focusing on disability sporting goods!
Since joining the NRA as Program Manager, Industry Trainer and Assessor in 2013, Jo has earned a reputation among members and trainees for being a consummate professional who takes great pride in delivering progressive outcomes, and who will go out of her way to uncover hidden student and member needs, and create a bespoke solution for whatever challenge comes her way.
It’s a rare skill Jo’s been able to cultivate through extensive mentorship and guidance from business leaders in visual merchandising, performance management, leadership, training/assessment and adult education including language, literacy and numeracy.
Now stepping into a new role as the NRA’s National Relationship Manager, Jo is tapping back into her customer service roots, and is looking forward to enhancing experiences for existing partners; leveraging networks; working with the technical teams in generating and developing new ideas; and building relationships with new members.
A not for profit veteran, Scott has over 15 years’ experience within the sector. He is an established and skilled Association leader having worked for the National Baking Industry Association as their Chief Executive Officer for 11 years and as the Executive Officer for the Queensland Seafood Industry Association for 3 years.
Commencing with the NRA in 2014, Scott is our Hardware Association’s Secretariat, responsible for providing management services to each of the State Hardware Associations including coordination of events, governance, lobbying, financial management, membership, marketing, and services and benefits.
Scott is driven by and committed to building and seeing businesses prosper. In his current role, it is his mission to ensure the Associations are the powerhouse for and at the forefront of the industry.
Scott is also actively involved in various charity work and local community initiatives. Scott volunteers his spare time to Spina Bifida and Hydrocephalus Queensland. Joining as a board member in 2009, Scott was elected as Vice President in 2011 and is currently their President, advocating for and ensuring support, information, and therapy are provided to children and adults with spina bifida and hydrocephalus.
Starting out as a trainee with retail giant Coles, David has over 30 years’ experience within the industry holding various key management positions.
An expert in Government relations, corporate affairs, operations logistics, finance sustainability and supply chain regulation, David joined the NRA in 2014 and manages our Industry Policy and Projects team.
Aside from his constantly evolving role in overseeing our industry policy related research and projects, David’s focus is to work with our members on their priorities and increase the range of services that we provide.
Outside of the NRA, David is also the Director for the Islanders Board of Industry and Services.
Melanie is the NRA’s Community Learning Program (CLP) Project Officer, commencing on 1 April 2014. April fool’s day of course; which she likes to jest about.
With 16 years’ retail experience working at Woolworths in various managerial positions including Service Supervisor, Impact Manager and Office Manager, and an extensive project management background, Melanie has a comprehensive understanding of and insight into the retail industry.
The Community Learning Program is a training program that aims to develop innovative training projects to support to disadvantaged learners in their local communities.
In her role, Melanie is responsible for the management of the CLP contracts between the NRA and various community-based organisations, tracking the program’s progress and endeavours to source and development new avenues to ensure the project can successfully progress in an efficient and effective manner.
Victoria started working at the National Retail Association in February 2016 and has proven to be a versatile and irreplaceable member of the team who brightens up the office with her big smile and infectious laugh.
Starting her career in England with an LLB Bachelor of Laws with honours and a Post Graduate Diploma in Legal Practice, Victoria practised family law for four years before setting off on an around the world trip for a year. Whilst on her trip, Victoria met her Australian husband and in 2010, moved to Australia where she requalified and began practising employment law.
Although she loves the variety of work at the NRA, Victoria is the go to industrial relations expert. Working extensively in employment law, specialising in state awards and dealing with the P&C’s, her experience with a not for profit Employer Association in the Civil Construction Industry and more recently as an Associate to Commissioner Black at the Industrial Relations Commission have given her invaluable insights that are an asset to our members.
You can find Victoria drafting legal documentation, appearing for members in conciliation conferences, delivering training for members and helping out on the hotline, and much more.
The National Retail Association Training team had the pleasure of running one-day non-accredited training workshops for the National Motor Museum, based in Birdwood, South Australia.
Here’s the lovely feedback they shared with us…
“The National Retail Association was a very professional organisation to deal with from the outset.
Being in South Australia, I was struggling to find a local training provider that could meet our needs. I came across NRA in a copy of the Australian Gift Guide and from my first phone call they were more than willing to work with me to be able to provide and develop a training package on Visual Merchandising and Customer Service.
Leading up to the 2 training days, I found Jo Maxwell to be very professional and organised in her approach to customizing the training to our quite unique requirements.
We are a small team and very quickly Jo made all of us feel that the training was going to be informative, interesting and just as importantly enjoyable. Her approach was to provide very interactive and collaborative training. Jo has a wealth of knowledge and experience in the retail and customer service sectors and along with her enthusiasm made for very educational training.
The Visual Merchandising training was delivered with a very hands on approach which was a great way to get the staff enthused and involved. I felt the way that all staff participated was very positive and the training was beneficial to us all as well as the organisation.
The Customer Service training was customised to our requirements and once again all staff were very positive and participated enthusiastically in the sessions.
It was a great testament to Jo’s skills as a trainer that the feedback I received from all staff including our Director was very positive and I would highly recommend not only Jo as a trainer but also the NRA as a training provider.”
Sue Wheeler, National Motor Museum
When my husband and I took over Peter Baker-Finch in 1999 the company was already a member of the National Retail Association (NRA). There was never any question of not continuing the membership, as in our early days of running the store, NRA proved to be an extremely helpful resource.
NRA provides me with updates pertinent to running a retail business and have helped me navigate the changes within the industry.
NRA offers a diverse range of services and are willing to share their wealth of knowledge to avoid others encountering similar issues which makes it stand out from other organisations. In my experience the team have been very helpful and quick to respond. If they come across a situation beyond their expertise they very quickly provide contact to the appropriate entity.
Peter Baker-Finch has used many of the NRA’s services such as the legal hotline, member’s portal resources, workshops and even have two current staff members found through the Ready for Ready course offered to jobseekers. They have been employed by my company for over 8 years.
In my opinion NRA is a necessary membership to have if you wish to run your business effectively and I highly recommend becoming a member.
Cathy Millar, Peter Baker-Finch.
National Retail Association (NRA) membership was recommended to us by our franchisor as the industry organisation to join.
NRA have always been responsive and efficient in our dealings with them. My questions never go unanswered.
The NRA Team’s services are most invaluable and have assisted us on many occasions.
The legal team have knowledge and expertise we don’t possess. They show us the best path to take in delicate situations, which is an important part of the smooth operation of our business.
Legal matters can be costly for businesses so it’s good to know there is someone you can just call and ask questions. The cost of fee for service work is also very reasonable, considering external law firms can cost a great deal.
I would highly recommend NRA membership to Australian retailers.
Andy Stribling – Boost Juice Franchisee
Nextra Mona Vale Newsagency first decided to join the National Retail Association (NRA) when the Nextra head office brought in a staff member from the NRA to explain member benefits.
Immediately our business saw the value in such membership and the opportunity to be represented by retail specialists. That was 13 years ago and I would still highly recommend becoming a member!
Nextra Mona Vale Newsagency have predominately relied upon the legal advice and support services offered by NRA’s Legal Division.
The Legal Division have not only helped us to resolve all of our legal outcomes successfully, they have helped us to understand the process and how they reached a particular solution, allowing me to better handle similar situations in the future.
Other legal offices do not have the broad range of knowledge and are not qualified to deal with the variety of issues you come across in the retail industry.
Nextra Mona Vale have also been able to take advantage of the various training programs delivered by our in-house Registered Training Organisation, helping to ensure that our employees are well trained and confident to perform the duties required of them in a customer service environment.
I only have positive things to say about my interactions with the NRA.
– Jeff Johnson, Owner Nextra Mona Vale Newsagency
kikki.K have been a member of the National Retail Association (NRA) since 2011 and in that time the legal hotline has been invaluable to our business.
Having access to experts in the area of Industrial Relations to be able to sense check your approach is great, as no 2 situations are ever alike and more often than not can be approach in more than one way.
Fee for service work has also been a tremendous support to myself and my team in navigating through some tricky IR issues.
Dominique Lamb and her team are extremely professional and knowledgeable, and she is exceptional at understanding the balance between compliance and commercial needs. She is a great asset to the NRA.
Attending NRA events including networking sessions with other retailers is also a real value add, and gives you an opportunity to hear what other retailers are doing, what are the trends in the industry and knowing what best practice looks like.
NRA offers kikki.K great service with professional and timely responses that are catered to the needs of our business.
We look forward to a long relationship with the NRA.
Melissa Wise, Talent & Engagement Manager – kikki.K
The Hardware Association of Queensland formed an affiliation with the NRA in July 2009 and our decision to join forces was based on a positive recommendation from the Hardware Association of Victoria, who had already formed a partnership using the NRA services.
The NRA have certainly lived up to all expectations, providing a quality IR service to our members and keeping them informed on all employment law matters. The National Retailers Association has a very good understanding of the retail industry providing our membership the representation and strong voice for government they deserve.
A bonus for HAQ members, sponsors and supporters is the excellent events organisation and marketing services the NRA deliver, events such as our annual Golf Day and Industry Awards Night. The quality of this service has already delivered very positive results for the HAQ.
The HAQ look forward to a continued successful long term affiliation with the National Retail Association.
The NRA provides a range of support to the Franchisees in our network and has assisted in the negotiation of individual franchisees’ pay arrangements with their employees. At all times these services have been delivered in a timely and professional way and in language that our franchisees can relate to.
The NRA staff are friendly, spot-on and a pleasure to deal with. The bottom line is that franchisees describe their membership as a great investment for their business.
Membership of the NRA has provided significant benefits to our organisation. The NRA provides topical information ensuring Yum remains informed about issues relating to the retail industry. Yum has also utilised a range of NRA specialist services in industrial relations. The NRA has facilitated opportunities for Yum executives to lobby policy makers at State and Federal levels on issues relating to our operations.
Yum has been very satisfied with the professional quality of services provided, particularly in the leadership that the NRA has provided to member organisations like ourselves around issues important to our industry. The NRA responds to our questions with clear, concise answers, stating options available to us and their view on likely outcomes. Yum’s experience is that the advice the NRA has provided to us has been demonstrated over time to have been accurate.
Our internal culture and needs are very specific and the NRA has taken time to understand these needs and determine what works best for our business. They are always open to new ideas and to feedback and are willing to help and assist wherever they can. They are prompt with the responses and their follow through is outstanding.
The National Retail Association (NRA) provides Target with a significant level of support in the areas of employment law, government relations and retail trading hours.
The NRA has provided Target with a range of highly valued services since Target became a member in 2008, including:
delivering comprehensive training activities and workshops for Target management in a range of key workplace relations areas, including performance management;
seeking tirelessly to secure favourable trading arrangements for Target’s Stores; and
providing timely and accurate advice on industrial relations and related issues.
The NRA staff are committed and knowledgeable. Their insight into Target’s business and its operating environment has enhanced the NRA’s ability to deliver practical and timely advice and valuable assistance to our business.
Myer is a long term member of NRA and regularly uses its products and services and participates in its industry committees such as employment and training, industrial relations, loss prevention and technical standards. NRA’s services and its contribution to the retail sector are highly regarded by the Myer Team.
Julie just took a phone call from a woman who started off by saying something which made it sound like she was going to make a complaint & Julie very politely then asked how we may help her & she then went on to say that she rarely gives compliments but in 30 years of visiting various outlets had NEVER received such OUTSTANDING customer service as she did when she visited our establishment yesterday!!! She said nothing was a problem & the girl went out of her way to accommodate her needs!!! YAY YAY YAY!!!! The “girl” ends up being Jacky Bilton who we already know is amazing in the customer service department but she has obviously kicked it up a notch after training!!! So, Jo, THANK YOU, THANK YOU, THANK YOU!!!
This course has helped me discover my potential ability.
The classes have been amazing and I have felt eager to come every day. From day one, I was given support to continue, even with my limitations with the English language. I now feel confident speaking to customers.
This course has helped me feel welcome in this country, now I am sure I can get a great job.
This course has been very practical and helpful. Besides lots of professional knowledge in the retail industry, it has also taught me how to prepare a formal resume and build my self esteem and confidence in a new country
This course has provided me with an insight into retail career pathway, it has also boosted my confidence. I now feel ready to enter the workforce and be the best sales person I can be.
Certificate III in Retail Operations has armed, geared and launched me into a colourful world of retail. I have developed practical skills and knowledge required to successfully get a head in this diverse, dynamic industry
One of the key building blocks of our future in retail and as a paint specialist, is our Retail Leaders program, developed in conjunction with NRA. This program allows us to deliver management, productivity & capacity building through a course that provides practical & self-developmental outcomes. No one will create the paint specialists of the future but us – we are committed to creating store, business & market leaders – this course helps build this capacity & cement our culture. We are 25 years old this year – this is a foundation for the next 25!