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We tackle the issues you can't tackle alone.

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Our industrial relations experience can boost your business

Need assistance with the Fair Work Act? Looking for information on Modern Award rates? We can help you with a wide range of workplace relations queries including:

  • Employment law
  • Payroll audits
  • Modern Award rates
  • Fair Work Act compliance
  • Workplace policies
  • Unfair dismissal claims and more.

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Become part of Australia's best support network for retailers

Find out more about the benefits and features of membership, including which membership type suits your business.

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Platinum Membership
Essential Membership
Learn with the peak industry body

Training

As a registered training organisation (RTO), the National Retail Association can help you increase sales, train staff and improve management practices through our real-world and relevant programs. Members can also take advantage of competitive pricing. Find out more about:

  • Certificates and Diplomas
  • Professional development and upskilling
  • Traineeships
  • Free and low-cost training solutions
  • COVID Safe training
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Free Infection control training
Small Business Online Training Program
We tackle the issues you can't tackle alone

We actively bring together retailers, governments, law enforcement, community groups and many stakeholders to create positive, commercially-aware solutions on real issues facing retailers.

We present a unified voice for the Australian retail and food service industry to ensure your views are promoted and addressed at all levels of government.

Together we are one of the most powerful voices for Australian retail.

 

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Retail Crime
Product safety & standards
Plastic Bag Bans & Sustainability
Trading Hours
Retail Committees
Leasing and Property Services
Supporting retailers through negotiations with landlords

Many retailer across Australia are not aware that they can engage a retail leasing and property specialist to act on their behalf. Our leasing and property partners Lpc Cresa are one of Australia’s leading tenant-only advisory services businesses. That means, they work exclusively for you the tenant. Their advice is completely independent and biased to benefit you – rather than the landlord.

Drawing on their extensive experience in retail management and the property industry, Lpc Cresa can save you time, money and stress and ensure you:
• Never enter into a bad lease
• Never miss a critical date
• Never pay too much rent
• Never miss an opportunity to reduce rental costs.

What we do
RSVP to our wide range of in-person and online events

We offer a huge range of industry events across Australia throughout the year including:

  • Roundtables
  • Webinars
  • Workshops
  • Panel discussions
  • Networking functions
  • Awards and more!

Visit our events calendar to see the full schedule.

 

Events Calendar
National Retail Awards
Industry Resources

Members can stay up-to-date with our wide range of free industry resources including:

  • Award rates
  • Fact sheets
  • Checklists
  • Reports and data
  • Articles and more.
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Service

We strive for excellence, we are member focused and not-for-profit.

Advocacy

We are a strong voice to protect and promote our industry in Australia.

Integrity

We are respectful, accountable and we strive to raise industry standards.

Leadership

We collaborate to lead our members and industry into the future.

Innovation

We adapt, create and engage for productivity and success.

Pillow Talk made a decision to join the National Retail Association (NRA) some 6 months ago when it felt it was not getting value from a different industry association.  The decision to join the NRA has since shaped a great partnership between Pillow Talk and the NRA.  The NRA has provided Pillow Talk with personalized support in relation to employee management, communication and people strategies during COVID19 and an opportunity to be heard at the HR roundtables specifically driven for the betterment of the retail industry and retailers.    The NRA created an engaging experience for not only me as a Consultant and Pillow Talk’s Head of People & Culture, but also for Pillow Talk’s Chief Operating Officer and the Owner/Director.  The NRA took the time to understand Pillow Talk’s business and context which helped to ensure we got the right advice and/or information at the right time.  Pillow Talk’s decision to join the NRA has been a welcomed resource to the Executive from a day to day perspective and also reassuring to know the NRA is regularly lobbying government on behalf of the retail industry to ensure our interests are protected.

Pillow Talk

From the moment I met the team at NRA, I knew that becoming a member was a must!  Since then, it's felt like we have had additional team members supporting across many areas of our business , all available at the push of a button. During a recent project, where we 'popped up' in Brisbane's Wintergarden with a circular economy precinct project, the team at NRA supported our marketing initiatives through consultation and delivery.  Whether it was helping with dressing the windows (something new to us), or sharing our story with their broad network digitally, the NRA team was there for the journey.  We are thrilled to be members and continue to draw on their capabilities to support us as we grow.

World's Biggest Garage Sale

You always answer my queries with easy to understand explanations. When I need to know how to handle a tricky situation, you clearly outline the next steps. Gracias for being so helpful & cheery!

National HR Manager - Mad Mex

The one subscription I love to pay!

Boost Juice Wollongong

Great materials! Enjoyed the different mediums [clips,text,etc] and enjoyed activities which got us to think outside the box. Training was spot on.

Kazazz Jewellery – People Leadership Workshop Participant

As a team we are a lot happier and all my volunteers now work great together. They are a lot more proud of the store and of their duties. I no longer have to ask for tasks to be done as they all work together and find what needs to be done or tidied. We are also on 6 months in a row of making budget which never happened before.

Salvation Army WA Store Manager - LEAD Program Participant

Latest News

5 tips for retailers to make the most of Lunar New Year

Friday, 12 February 2021 will mark another new year - the Lunar New Year. Also known as the Spring...

Friday, 12 February 2021 will mark another new year - the Lunar New Year. Also known as the Spring Festival, the Lunar New Year marks the beginning of a calendar year that follows the cycles of the moon and is the most important of traditional Chinese holidays. While the absence...

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Message from the CEO | 19 January 2021

Late last year the Federal Government released a couple of seemingly contradictory decisions that affect thousands of small Australian...

Late last year the Federal Government released a couple of seemingly contradictory decisions that affect thousands of small Australian retailers.  The first was to allow the sale of e-cigarettes and smoke free tobacco products for the first time, but to restrict sales to pharmacies and only with a prescription...

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Upcoming Events

8
Mar

Women in eCommerce | Virtual Panel

Celebrating Australia's female leaders of eCommerce for International Women's Day.   This International Women’s Day, the National Retail Association and dotdigital...

Celebrating Australia's female leaders of eCommerce for International Women's Day.   This International Women’s Day, the National Retail Association and dotdigital are proud to partner for a special forum designed to provide expertise and advice to retailers from Australia’s leading women retailers. Our speakers will discuss a variety of topics covering...

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In the spirit of reconciliation, the National Retail Association acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community.We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.